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August 2024 by Jenna
Trash. They deliver your package to the wrong address. Will not answer any questions when you call in. Refused to transfer me to anyone who could help me. Literally the worst service. Do not use.
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July 2024 by Bill Schurr
I have been a "regular" at multiple Fedex locations for the past 5-6 years. After recently moving to the area the 500 Maryland Dr location became my go to option. At first it was because of the extended hours, even though there are 2 other Fedex stores closer to me. However, I can genuinely say I'm only going to this location for the people.
I truly look forward to going to Fedex almost every day (2x per day/5 days a week). Every morning and evening I'm greeted with a genuine, "good morning" or "how was your day"? By either Jay, Herman, Aiden, and Henry. These guys honestly make the extra few miles of driving worth it. From the beginning I could tell they weren't just going through the motions, but they all actually care. Not just for the company and the stores reputation, but more so the customer.
I've seen people of all ages treated the exact same way, with the utmost professionalism, kindness, and courtesy. I'm sure some people will say, "well that's their job", and I say this because i've seen some wildly arrogant customers come into this Ship Center, and they are STILL treated with the same respect and genuine care that everyone else is! (I wouldn't be as patient).
With that said, I don't think people even realize this is the HUB! Not only do these guys provide incredible customer service, but every package in the area dispatches through Maryland Dr! Your regular office and print store, doesn't have half the volume or duties as a Ship Center.
So to Herman, Jay, Aiden, Henry, and the rest of the Maryland Dr Fedex Ship Center, I appreciate everything you guys do in making sure everyone is treated with the same respect and of course, making sure our packages arrive safely.
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July 2024 by Alan Rice
They opened on time. The staff were diligent in checking to ensure I received the correct package.
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February 2024 by JD ruose
No line, quick service
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December 2023 by Casey Dolan
Always easy to deal with, plenty of parking, staff is always friendly and helpful. Great hours, my go-to for pkg pick up.
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October 2023 by Vince Chiaramonte
Fed Ex has become so bad that we have completely removed them from our businesses.
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October 2023 by V. C.
Fed Ex has become so bad that we have completely removed them from our businesses.
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September 2023 by Ken Baum
It's a FedEx. The place was a little grungy but the service was good. You have no choice but to go here if they have your package.
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September 2023 by Jason Alleman
I was treated very kind !!!!!
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September 2023 by Shaheed Taylor
They steal packages.
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August 2023 by Mark Rabuck
Gave me a four hour window for a delivery which required the signature. Extended it to a twelve hour window when they missed the first one. I had to go out that evening. Missed the delivery.Fedex gave me a four hour window the next day. They missed that window too. Now I'm told they will deliver it before 8:00 PM. Customer service literally told me they could not contact the driver or distribution center.I am spending two days of my life waiting for this delivery and absolutely terrible communications. There is literally no recourse. I have no way to ask Fedex to hold my parcel at the distribution center (10 minutes from my house) since the delivery system is obviously broken
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August 2023 by Bernice Nobles
Pleasant and friendly service.The location was a bit hidden.
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July 2023 by bob heger
Fed ex drop off service very helpful associates
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May 2023 by Colleen McDermott
Great experience. Friendly staff. Quick and easy. I was pleasantly surprised. Was in and out in under 5m.
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March 2023 by Tim Lukens
Great staff, nice and quick, very friendly
