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January 2021 by Rahn Monrea'L
No one knew who was doing what we waited over an hour for someone to talk to us about flooring I recommend you go anywhere but here to get floors put in they have no idea and not only did I have no idea they don't care about waiting on customers here
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January 2021 by Google user
No one knew who was doing what we waited over an hour for someone to talk to us about flooring I recommend you go anywhere but here to get floors put in they have no idea and not only did I have no idea they don't care about waiting on customers here
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November 2020 by Howard Hall
I went in trying to purchase a kitchen appliance, had to ask for a salesperson to be sent back to help, then was ignored after I waited patiently for the salesperson to be done with the person in front of me.
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November 2020 by Jim K.
This Home Depot doesn't even deserve a 2.0 rating. The reviews on here about being pushed out of isles by employees and ignorant customer service/cashiers is 100% true. If your willing to drive a little further go to Lowe's. The only benefit to depot is the rental department which I can say I have never had an issue in that area.
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October 2020 by Andrew Knob
Went to get a window well I ordered from instore pickup and they gave me a damaged product. They didn’t even bat an eye l, I had to flag the person down to see if they had another. After bringing me the wrong size he said “that’s all they had”. The fact this product even made it to a customer is shameful.
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September 2020 by Dug L.
Only about 90 percent of the staff are wearing masks and multiple customers were not wearing them or not wearing them over their mouth and nose. And the staff did not even try to enforce the policy. I'm gonna have to shop at Lowe's
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August 2020 by Shannon Elizabeth
I was in the Ridley location today and was helped by Kaliesha in customer service. She is a wonderful employee and deserve the recognition!
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July 2020 by Dan D.
Was recently here looking for a simple wood stain and as i was shopping the rudest employee rushed me out of the aisle as i was shopping do i had to wait for the aisle to reopen to keep looking for the wood stain. Than as if that wasnt enough i had to buy some locks and another rather inconsiderate employee didn't move her cart out of the way as the cart blocked the locks. Would highly recommend going to lowes instead as the customer service here is extremely lacking
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July 2020 by Jason T.
Walked out again this morning. One cashier. It seems the manager of this location doesn't want professional customers. There are about 5 or 6 people who are helpful. Carl, Angie, Rich and a few people at customer service. You can't order anything No one calls to tell you it's there. Is it really that hard to figure out when it's busy and have an extra cashier? It's okay, Home Depot won't miss my $600 purchase today. I have been trying to avoid going to any Home Depot and use suppliers. They are more helpful and appreciate the business
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July 2020 by Scott A.
I placed an order for something that showed they had enough in stock. When I called to make sure with order would be fulfilled in time they said they would try. The woman was very nice over the phone. She called back later to apologize and tell me that they dont have any in stock. She looked up other stores that do and suggested that I call them first. I called the other stores and they didnt really appear to want to help me and kept saying that they dont have them and that they are not in season. It's the beginning of summer and apparently a misting fan is not in season. I dont know what other season you would need it to keep cool in and they had all their other fans up on the shelves. I was near another location that said they have 2 in stock and then showed that it had limited stock by the time I got there. They were very nice and looked everywhere and couldn't find any. I called up the Claymont Delaware location and the woman was very short with me and said that they dont have any in stock because someone else just asked and they told that person there were none. She didnt say that they actually checked or not but just that they didnt have any. I called up Home Depot and explained my frustration and told them that I really wanted to buy it from Home Depot so they transferred me to online ordering even after I told them that they wont be able to help me because it's only in stores. The person from online ordering told me that I was right and she couldn't place the order. I'm very frustrated because this has been taking place over 3 days of calling and cancelled orders. Home Depot really needs to get their stuff in order to be able to track everything. I can understand if it was limited quantity and by the time they had a worker try to get the item from the shelf it was gone but that's apparently not the case hear. Online it shows that the stores have them in stock. When you go to the store they say that they dont even have them on the shelves because it's a seasonal item that they dont have. Seriously makes me consider ever trying to order anything from Home Depot. I guess I'll go back to using Lowes all the time again. I was just starting to like Home Depot too. In the end I now have to buy it from Amazon Prime for over $150 instead of $80 at Home Depot.
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June 2020 by Mar S.
If I could rate them in the minus I would. Ordered curbside pickup, attempted 4 times to pick up. Even went into the store with no success. Cashier not wearing mask.
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May 2020 by Barb Gibbons
Ordered a shed with “pro” services to assemble. Home Depot recommended three contractors and none of them are available. Customer service says put another request in and I get the same three contractors that are not available. Then Home Depot says “google it.” Worst customer service ever! Never again!
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February 2020 by Michael K.
My casher was mean,rude I could not tell the difference on self checkout and a casher checkout there was also like no one working
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January 2020 by Marc D.
This is my preferred HD. I actually only live 1 mile from the Upper Darby HD, but their staff seems to be much less competent.Their selection is strong, and the staff is always helpful. They really helped me out with a touch paint match that the Upper Darby Branch botched and seemed unable to assist me with. Shout out to Kalya(?) in the paint section.
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October 2019 by Sally W.
Three employees refused to direct me on where a small kitchen item was. Too apathetic to look up on their computer. Guessed on what isle it was in. If you want to walk for an hour for exercise, this is your store!