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July 2024 by Nancy Dreyfus
It’s hard to believe that this could happen leaving a Verizon store, but the above-and-beyond service I got for more than a 90 minute tricky problem had me leaving feeling I was royalty—or at least had 2 personal assistants working diligently on my behalf.
Possibly because their fraud department was protecting me from identity theft, my desire to reactivate a former line required internal security clearance second only to the CIA.
Jake, leading the way with intelligent support from Mike, figured out a peculiar glitch and stayed with me every minute of the way through a series of well-intentioned but arduous steps requiring repititious validations and obstacles taking—seriously—over 90 minutes. Jake stayed focused and non-exasperated with the security people even when we had to repeat tests…and like a good coach, sent me encouraging glances when my own patience wavered. Mike showed a lot of common sense and real involvement with the mission.
I give these guys the highest marks in seriousness of purpose AND empathy. What could have been a nightmare became a warm collaboration.
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June 2024 by David Abernethy
Just got my new phone with Justin 's help. Couldn't have been easier! Super helpful, super professional. This is what customer service and support should be!
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May 2024 by Mary ann Dugan
Best Verizon store experience ever! Justin Kalb went above & beyond to help us through a security problem on our account and upgrades for my whole family. Entire process was smooth, and highly recommend going here!
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May 2024 by Randi Schaller
I visited the Flourtown Verizon store today and was very pleased. Jake and Joe were so attentive and determined to fix my problem with my android phone. They were very knowledgeable and I was feeling confident. They had success fixing it and this is the only verizon store I will go to. Thanks
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April 2024 by Connor Brown
Super easy, and very quick!! Jake at the flourtown local was excellent! Professional, timely, and gave 10/10 service!
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April 2024 by Sue mc mackin
Just want to thank Anthony at the Flourtown Verizon . My husband and visited there today . We had such a positive experience thanks to Anthony who was very knowledgeable patient and personable. He spent a LOT of time helping us .I recommend anyone looking for a new I Phone , I Pad etc to head to Flourtown Verizon and ask for Anthony !
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April 2024 by Madeline Piersol
Gary is wonderful and very helpful. Very honest and assists in finding you the best deal!!
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February 2024 by Carol Ann Boyes
Came in today in flowertown was wonderful because I had this gentleman name Chevy help me he is wonderful he should be commended. That's what wonderful he is commanded with pay not for by me already thank you.
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February 2024 by Seamus Hoyer
Great service! Very thorough and informative, plus he tried to help me save money where we could. Thanks Sterling!
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February 2024 by Pam Kunz
The kind and caring staff of the Flourtown, PA Verizon store have helped me to maintain some stability in what has literally been a devastating 6 weeks.Family members were ill, the death of a loved one, lost a smartphone (found after 2 weeks), scams and potential hackers.Jeremy, Sean and Corey all gave outstanding customer service when I needed it most and could barely think straight. They eliminated as much worry as they could while offering help and reassurance.All 3 gentlemen went above and beyond but I would like to especially thank Jeremy since I was such an emotional wreck when I came in. I couldn't even talk without choking up and he compassionately resolved my most pressing issues.Thanks again.Pam Kunz
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January 2024 by Vanilla moo
Very good customer service! Patient, informative and resourceful. Will inform you of the best deals available for you
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December 2023 by Melissa McCormack
I was transferring services. I went to a corporate store and began the process but they completely botched it. I resulted in going to this Verizon location and walked out completely happy as a customer. If you ever need a recommendation on someone. I highly recommend Justin!!!! He was a life saver and helped me with everything that the other store completely messed up.
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December 2023 by Paul Dodge
We experienced a billing error after purchasing a new phone. More than 10 contacts later we met Justin. He resolved the situation promptly. He is fabulous and highly recommended.
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November 2023 by Diane Freeman
I was very happy with the service that I received from Steve at the Verizon store. He fixed my phone and explains a lot of details to me that I did not understand before I appreciate his service.
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November 2023 by Marissa nerenberg
Jake at the Verizon store in Flourtown, PA was great and help me get a new Samsung phone after mine was defective. Great store!
