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“Great service!!! Been going coming to them since I was in middle school, now I’m graduating college never disappoints also the prices are unbeatable, very friendly, always makes you feel comfortable and i’m always satisfied with ALL my electronics.”
“Such great service ! I always walked by and now I really needed to check my phone for water damage . They dried and checked my phone in less than 10 mins I was out ! I’ll be a regular for sure !”
“Assistant manger Muhammad was fantastic and helped with all of questions and spent a lot of time being patient and explaining everything too me ! Above and beyond! Recommend coming here for any of your needs!”
“Domenic went above and beyond to provide the absolute best service and customer experience possible. It was personal, professional and I had an outstanding time at the Verizon store. Thank you Domenic!”
9:30AM - 6:30PM
3702 N Broad St, Philadelphia
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“Went to the other cricket on Wayne & Chelten worst service came here the young lady got me a discount on my bill & free HBO I didn't know about coming here from now on worth the 5⭐”
“Jailene Crespo at the Havertown PA store is the Best VZ wireless person I've ever had the pleasure of working with. Knowledgeable, a natural educator when sharing info or training a buyer about new features. She's a gem!”
“I was so happy with the service I received from this business today . Day went above and beyond to help me find the perfect item . The customer service rep Day was professional, pleasant and prompt in completing in the transaction . Thanks again ?”
“I had a great experience at this location! Ariana helped me with my issue immediately and was able to get me a new phone up and running the same exact day! Will definitely be going back to this location!”
“Great service was attended to in a respectful manner and was able to get what I came for without no issues definitely will recommend to anyone looking for a phone and service”
“Great store! They are very friendly and professional. They are flexible with prices and very fast with their work. Screen fixed under 10 minutes! 100% recommend them.”
“The staff was so nice and fixed the screen of my phone which wouldn’t turn on. They had a cute coffee station and place for me and my friends to sit while we waited. I’ve had no issues with the phone and it was amazing”
“Kamelia was great she explained everything to you, transferred all our information from our old phone to the new phone. Definitely recommend seeing Kamelia and this store.”
“Amazing customer service! Jordan, the Store Manager provided exemplary service, additionally the other 2 employees that I interacted with were top notch. I am very pleased with the level of service and professional exhibited at this T-Mobile location.”
“First time in this store as I had moved since my last trip. I worked with Jazmyne and it could not have gone smoother. I was instantly greeted and sat down. We went over every option and she had an immediate answer for every question I had. Came in with a shattered iPhone X and left with an iPhone 15 pro max 20 min later. We actually spoke about her moving to another state soon so she made sure to give me the info for her coworkers in case I had any issues. Easy 5 stars.”
“A man named Hareem assisted me with my phone trouble. He was knowledgeable and pleasant, and though he had many customers to tend to he got to everyone in a timely manner. I would highly recommend the Total Wireless Store.”
“Thank you Mohamad! Loved everything about my experience at this Simple Mobile location. They had exactly what I was looking for at the most affordable price! Every one was very professional and knowledgeable about their products. Mohamad is super friendly and kind. Also, the process was extremely fast, not like other phone stores where you wait around for hours. I highly recommend this Simple mobile location, you will not be disappointed!”
“Rich has great customers service ? I went to 52nd st no help.. I went to South Philly no help.. I went to 69th st they was no help. I found rich and he took his time to explain my phone problems to me and fix them for me I'll be back for that upgrade ”
“Can't say enough good about the store pat runs he's a decades long vet and it shows. Matt and Eachel are both incredible as well, A+ employees make up this top tier staff. They care and are great at their jobs”
“Derrick was so helpful today! I needed to buy new iPhone camera protector parts, and Derrick not only helped me find really cute ones but also put them on for me. Thank you Derrick!”
“Justin was super helpful. Justin wrote out the steps to make sure my claim was sent in correctly. Justin was pleasant to deal with. I would definitely recommend the services provided here and the staff.”
“Isaiah was very professional and answered all questions. He knew exactly how to conduct himself and was very informative throughout the entire process. I love my new phone!”
“Ashley and her colleagues were able to take care of my new service and assist with a now newly completed goal!! Thanks again for all your help and shout outs to Ms. Ashley!!”
“This phone store is top-tier I could never go anywhere else because the help I received was unmatched forever a loyal customer. Very advanced tech support here .”
“I Love this phone store they do way more than just sell phones, they fix phones in the worst condition laptops & all that & they’re very courteous & informative about the devices they sell they close a lil early but one of the team members stayed open pass closing time & waited til I got there to get my phone if that’s not great customer service I don’t know what is and they are familiar with the community LOVE THIS PLACE!!⭐️⭐️⭐️⭐️⭐️”
“Young man Mario was VERY helpful! Answered every question we had and made great suggestions...he didn't seem bothered by our questions and was very knowledgeable. We had a great experience!”
“My son had a issue with his phone. And needed to change his services. The rep on Sunday 10/22/23 at the store on west main really went above and beyond to help him. She worked past her scheduled closing time. Kudos to her!!!”
“the gentlemen who run total wireless are professional in their approach and in their kindness---i could not resolve my problem but i would not hesitate to contact them again and visit their 5th street store -- they are a pleasure to talk to. five stars boys!!! all the way.”
“Regina was a great help, I hadn’t intended to purchase a new phone, but she made it very easy!
She was courteous, informative and very professional!
Give her a raise!
Thank you!”
“This was the best experience I’ve ever had at cell phone store. Dominic is an outstanding employee. He was extremely friendly and willing to answer any question or address any issue that my party had for me. Dominic was an absolute pleasure to work with. As long as he’s here I’ll go here for all of my cell phone needs.”
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“It’s hard to believe that this could happen leaving a Verizon store, but the above-and-beyond service I got for more than a 90 minute tricky problem had me leaving feeling I was royalty—or at least had 2 personal assistants working diligently on my behalf.
Possibly because their fraud department was protecting me from identity theft, my desire to reactivate a former line required internal security clearance second only to the CIA.
Jake, leading the way with intelligent support from Mike, figured out a peculiar glitch and stayed with me every minute of the way through a series of well-intentioned but arduous steps requiring repititious validations and obstacles taking—seriously—over 90 minutes. Jake stayed focused and non-exasperated with the security people even when we had to repeat tests…and like a good coach, sent me encouraging glances when my own patience wavered. Mike showed a lot of common sense and real involvement with the mission.
I give these guys the highest marks in seriousness of purpose AND empathy. What could have been a nightmare became a warm collaboration.”