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January 2024 by Robert Gilbert
Purchased a 2023 Escalade ESV from Miracle Cadillac about 6 months ago. The vehicle is a total lemon. On 4 occasions, we have come out to the vehicle to go somewhere and it is completely dead. 3 roadside service jumps, a battery change and still it goes dead after 24 hours. It is unbelievable that a vehicle of the price point is this unreliable. This has turned into a terrible experience. Avoid.
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January 2024 by Lori Brimmer
Traded in my xt4 to a xt5. Enjoyed working with Zach- sales director and the salesman Joe. Miracle Cadillac is one of the easiest and honest dealership.
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January 2024 by Daniel Derksen
Working with salesman on a Escalade V offered 10k over asking price, I was givin a yes approval on deal and then next day was giving a “owner wants 15k over now” now you all know money is more important than their word at this dealership. Best of luck.
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January 2024 by S Lo
I had Been at this dealership multiple times to update and/or for upgrades and have never have any issues. Very nice people willing to help you and resolved your issues.They def. Listen to their customers and I truly appreciate it.
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September 2023 by James Williams
Over the years we have purchased eight Cadillacs. 7 from another dealer and our 8th one from Miracle Cadillac. We purchased our 8th cadillac on June 20, 2023. 64 days have passed and we still have not received our owners card. I have made several calls to sales person (DANNY) who sold us the car without any resolution or sense of urgency. YesterdayAugust 23rd left a message for the sales manager (TODD) who never returned my call. Today called and spoke with sales manager (KARA) at 11:45 am and made here aware of the issue. She promised to call me back today. At 5:45 she still did not return my call. I-called her back and she said she-did not Have an answer for me. Apologized but said this is the first she is hearing about the issue. Said she will have to get back to me tomorrow! Funny how the dealership is quick to call you trying to cell you a car but service after the sale is just disregarded. Based on this issue once this issue is hopefully resolved I will be taking my new Cadillac XT6 elsewhere for service and any future purchases will be done at another cadillac dealer. Worst purchasing experience i have ever experienced in the purchase of my last 8th cadillac purchases.
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July 2023 by Bernadette Russo
Joe S. Is the best! The only one I would go to. He’s been there for us for every car. He really knows us and we’ve become friends!
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July 2023 by Hilary Strause
Jeremy was excellent. Very curteous, polite, informative and knows his cars. It was a pleasure working with Jeremy and would recommend Jeremy to anyone. The staff was also very nice and accommodating.
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July 2023 by Sherry Gundlach
Our Salesman Joe Shemar was awesome. We told him what we were looking for and he found us a match. We are thrilled with our purchase, and e tremely pleased with our experience at Miracle dealership.
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June 2023 by D Puorro
Marc was my sales contact to purchase a new Escalade Sport Platinum. He was extremely friendly and easy to work with during the purchase process. The price was reasonable for the current market and there were no ADM's (market adjustments) or surprising fees.
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June 2023 by Karen Shelak
Joe Shemar provided the best sales experience I have ever had ( and I’ve purchased a lot of vehicles over the years)Very knowledgeable and excellent customer service even after the sale!!
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April 2023 by Michael Kopistansky
Fabulous service depth. Great customer service and attention to detail.
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March 2023 by Don Klein
Once again (3) I purchased a vehicle through Jeremy Sylvester at the new Miracle Cadillac of Kutztown. Jeremy made this purchase easy and, can you believe it, enjoyable. He fixed any glitches that arose and with the exceptional efforts of Miracle Cadillac I went home with my certified Xt6! Jeremy has always worked hard and fairly in all my dealings with him. If you’re thinking of buying a new or used Caddy or any other car sold at Miracle feel sure you are being treated fairly. Jeremy is terrific. Miracle is great!
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March 2023 by Maggie Arbushites
My experience was pleasant, not burdensome; my sales rep Jeremy Sylvester understood what would suit me - model and price. He listened carefully and was thorough and forthright as we discussed my purchase.
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January 2023 by Joanne Herilla
Excellent, Everyone is always so nice
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October 2022 by Burn S.
We just bought a Cadillac from this dealership after having dealt with 2 other locations that were rude and dishonest. However, Kutztown and Gary were responsive, accommodating, and honest!! We recommend this dealership and would make the drive again, if needed!! Thank you, Kutztown and Gary!!
