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December 2024 by Debbie Biggard
These people did a great job with our car. I would highly recommend them
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December 2024 by Hithesh Peter
I could complain about that it took three weeks to repair my car, for basic repairs after hitting a deer, and some lack of communication early in the process. But I’ll just take it that good bodyshops are just relatively busy.
But I’m very satisfied with the work, and they basically did a full detailing after the repair, which at least offset the pain of my deductible. Staff was pretty friendly and accommodating, and I’ll def use this team again the next time I run into deer.
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December 2024 by Andrew Pennington
This place has exceptional service and the work they do is truly remarkable!
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November 2024 by Will Ocampo
Great Tesla certified body shop, and they had our repairs done less than a week!
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November 2024 by T Main
Staff was incredibly friendly and the work was done quickly. The car looks and runs like new!
Thank you!
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November 2024 by Jian Chen
Carstar provides a very good customer service and high quality car repair. During the repair of my Tesla, Carstar staffs were very responsive to my questions and communicated timelines clearly. When a potential delay occurred, they listened to my needs and worked to meet my timeline. My Tesla was repaired to mint condition within reasonable time. I am very happy and would definitely rather Carstar.
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November 2024 by Joe Wilson
Always do great work and very friendly and professional
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November 2024 by Stanley Mathew
Unfortunately I'd leave this review at one star for my experience. I've attached a photo of the defective paint job that peeled off several months after the repair and a video of the bad parking sensor that randomly goes off with nothing around. Here's what happened:
Last November (11/23) I had an accident where someone backed up into my car in a parking garage while I was parked leaving me with:
1) A bumper with heavily scratched paint/scuffs
2) A broken headlight washer sprayer
3) A broken parking sensor on the front left part of the bumper.
I opted to go through their insurance and Allstate (the other person's insurance) listed this location as an affiliated body repair shop. I figured I'd have less of a hassle with this shop than I would if I just went with a random shop on my own and this shop had great ratings on Google (4.8), hence why I chose this shop.
The shop scheduled a repair date and when I got the car back after a few days:
1) The paint job looked great at first, I was actually impressed with how well they matched it and was pretty happy.
2) The headlight washer was fixed,
3) The parking sensor occasionally rang randomly, though I assumed that maybe it was a sensor that was just a bit too sensitive but still usable (I was wrong).
During the summer about 6 months later, the paint completely peeled off the bumper under the headlight in one strip. My guess is that the heat warmed the bumper to the point where the paint pulled right off indicating it maybe never bonded to the bumper properly. There was only one area on my car where the paint came off and it was the area that was worked on.
After calling Car Star, the body shop gave me an appointment on July 11, 2024 to come into the shop for them to look at the issue. They took some photos, assured me that they'd check it out, and sent me on my way. I didn't hear from them at all. I called several times after and the explanations ranged from the paint being defective to previous work being done on the bumper... as if the shop didn't get over two thousand dollars to do the repairs to begin with.
Even if the paint is defective, what does that have to do with completing the repair? The insurance paid for the paint + sensor to be fixed and both the paint and the sensor isn't fixed. If the paint is defective or if there was previous work on the bumper, it doesn't change the fact that the repair was a botched job and isn't done.
Needless to say, between multiple calls where the very polite lady offered to personally call the paint company and call me back (they didn't ever call back) I got no where with them. I then tried going through Allstate who took the info down, lodged a "Customer Concern" under the original insurance claim number where they said the next steps would be the shop reaching out to me. No one has reached out to me.
At this point, I'm just about ready to just go to Hyundai or a non-franchise business. It looks like unless Allstate pays out for more labor hours, the shop has no intention of fixing the messed up repair. Unless they're getting additional money, the shop isn't interested in fixing the problem and Allstate has no intention of paying more money out for the job.
If you come here, you may get a paint job that looks good for now, but if you run into problems down the line, you're probably out of luck. I'd steer away. Good luck with your repairs, if you're reading this review, I'm guessing your car is a bit beat up right now too. This wouldn't be the place I'd come to despite the good reviews.
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October 2024 by Christopher Chung
I initially had my Tesla Model Y repaired at CARSTAR after being rear-ended. Although the repairs seemed fine at the time, I later noticed damage to my frunk that wasn’t there before and realized they forgot to replace the red underline emblem on the trunk. At first, I didn’t think much of it, but after a bad day, I decided to leave a negative review. To my surprise, CARSTAR reached out, offering to resolve the issues even though months had passed.
When I returned, I found that the staff had completely changed, and their attitude was much more professional. They replaced my frunk free of charge, and my trust in the company was renewed. I now feel confident in their commitment to customer satisfaction and plan to return if needed.
Please don’t take this to mean they can be taken advantage of — they genuinely care about making things right.
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October 2024 by Al Zdziera
I have a 2005 porsche boxster that was damaged after a small animal ran in front of me on a dark secluded road. Not a lot of damage, but the front bumper had to be replaced. I took it to carstar quality autobody for repair. While there, I also had them repaint the left rear fender as it had begun to delaminate. They did a fantastic job on both areas. Looks like a new car. They were also very timely, in fact, I wasn't ready to pick up the car when they called to tell me it was complete. They held it for me until the next week when I was able to get it.
I would definitely recommend them.
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October 2024 by Cindy Christman
Excellent service, very professional, when I picked up my car, it was detailed inside and out, looks brand new , would highly recommend !!
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September 2024 by Vincent
CARSTAR took on the VERY large job of fixing my brand-new Tesla model Y (Only 200 miles on the car) after I was in a MAJOR accident. The entire process went very smoothly, and the work done was EXCELLENT. You would never know the car was in an accident. Any future body work I need done will surely go to them and I would recommend them to anyone.
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September 2024 by David Solomon
Great service
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September 2024 by JJ Fleishman
They had the best estimate and did quality work and compeleted the work as promised. We couldn’t have been more pleased. Great job on our 2020 Tesla Model Y
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August 2024 by Shah Akbar
Had a great experience with CARSTAR. Mike and Dale were great to deal with. They went above and beyond for me. I’ll be using the Feasterville location in the foreseeable future.
