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March 2024 by Daria L.
Worst customer service. Overpriced AF. They will gaslight you after you cancel and will keep billing you and add late fees and some "service" fees on top of that, because their charges "get rejected" at times, so you pay the late and service fees. SCAM ALERT. Ridiculous place. Space is more claustrophobia-causing than anything else they claim as "comfortable" because it's "smaller". It's NOT cleaner than other gyms, things in bathroom are broken often and so is their equipment. Junior classes get cancelled or schedule changed often without a warning, so you waste your time driving there. Wish I believed the negative reviews when I signed up. Ignore the positive ones - those are fake I bet, made by employees (a rare few who didn't quit yet). Run!! There are much better and reasonably priced gym memberships in the area.
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February 2024 by Katie F.
just joined up last week but loving it already gym is clean and coach billy was awesome and attentive in class definitely the best gym in the area.
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January 2024 by Lisa L.
I've been a member for almost 2 years at this gym. I don't interact much with staff, but they are all typically very friendly in passing. Gym is immaculate at the times I'm there. I'm sure with the rain, mud and careless people from time to time it may get a bit crazy - but what place doesn't have that issue? They have cleaning staff on the clock almost the full 24 hours so even if there is a mess...it isn't there long. I love the 24 hour access and they've added a ton of weight lifting & cardio equipment in the last few months. Pretty content here!
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January 2024 by Joe Maurer
Great club with a phenomenal staff. I have had nothing but a great experience at this gym. I would consider it the top club in the immediate area. I have been in gym’s majority of my life and these folks set the bar high. The training staff is hard working and very knowledgeable. In addition they prioritize keeping the club extremely clean and keep all machines and equipment running properly and up the date. I would recommend this gym to anyone looking for a new gym to start the new year of strong!
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January 2024 by Brianna Cieri
I love this gym! Always clean and the staff is super friendly and helpful! I train with Coach Janelle and she is the best. She’s taught me so much and I’m still learning with her even months later! Can’t recommend this gym enough!
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December 2023 by Anthony Coccia
I use the one in Fairless hills and the equipment is always operational and or being cleaned. I see someone mop everyday and I see staff wipe down all the children's toys and play equipment. I be been going to many gyms and this is by far my top two. the other had a bar swimming pool and was in Florida. that can't happen here but it really is a great gym. the staff are always polite and professional and my daughter loves coming to the play area they remember her name and often favorite toy. I have no complaints at all about this gym
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December 2023 by Glenn Roberts
Urge fitness is awesome!!! It’s the cleanest gym I ever been in, and I’ve been working out in various gyms for 30 years. The equipment is top notch , maintained and is never broken. The owner is constantly bringing in new equipment. It’s not usually crowded and when it is the crowd moves quickly. Never groups hogging up the equipment.
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December 2023 by Joseph Leedom
The club is very clean, the staff is really friendly and helpful, and the equipment is up to date. They just got new equipment in 2023 that is very nice and is good quality. I often see multiple different cleaners in there at different times of the day keeping the equipment clean. Overall, I would definitely recommend people try out this gym.
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December 2023 by Nicholas
Place is super clean and staff is super friendly. Always reaching out to see what the could do better and how they could help me get better in my training. Ask for Bill Smith for all your personal training. 5 star trainer and you will get the results your looking for with his personal training program.
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December 2023 by Megan Bolvin
Love this gym! It’s smaller and cleaner while still providing any and all equipment needed for a good workout. I absolutely love that they offer classes as well for those moments I want a workout but need more of a push and structure!
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December 2023 by Nicholas Kowalski
By far the cleanest gym in the area. Urge offers a multitude of equipment and a great staff!! Tim has been a godsend with stretch therapy. He has been able to target areas of pain and range of motion in my neck, shoulders and back. I would recommend everyone try a stretch session especially those dealing with chronic pain.
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September 2023 by Erin Fitzgerald
The only reason I go to Urge Fairless Hills faithfully is because of Coach Janelle! Janelle is hands down the best trainer! She takes the time to demonstrate every exercise and every machine so that you do things correctly to get the best results and not hurt yourself. She had the patience of a saint when you think you can't go on. She roots for you and cheers you on when you hit a new goal. She pushes you to be your best at all times! Janelle has not only helped me to slowly lose weight, to gain strength, to gain muscle, and to gain definition, but she has also helped me to gain confidence in myself! That in my book is HUGE! If you want an awesome workout with a trainer that will not let you do wrong, then go see Janelle! Hands Down-Best Trainer!
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September 2023 by Latashia T.
I highly recommend this gym! It has everything I was looking for and more. The facilities are clean and well-maintained, and the staff are friendly and knowledgeable. What really set this gym apart for me was the daycare - it allowed me to get my workout in without worrying about my children. But the real game-changer for me was working with a trainer. I was diagnosed with prediabetes and was looking for a way to turn my health around. My trainer Janelle was amazing - she pushed me to my limits and helped me create a workout plan that fit my goals and my lifestyle. And after six months of hard work, I am happy to say that I am no longer a pre-diabetic. Overall, I could not be happier with my experience at this gym. Whether you're a beginner or a seasoned athlete, they have everything you need to take your fitness to the next level. So, if you're looking for a gym that will help you achieve your goals and improve your health, look no further than this one. Don't forget to ask for Janelle, she is the best hands down!
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July 2023 by Kyle M.
Horrible customer service. Hold your account hostage making it next to impossible to cancel a gym membership. Even paid off yearly contract in full and they forgot to put a note on my account to cancel it and got charged again for a new one. Avoid at all costs go to Fusion Gyms no sneaky billing there just monthly cost and that's it
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May 2023 by Stanley E.
Stay away from the Fairless Hills Location. they have horrible reviews all over the internet. They have 40 plus negative reviews on the Better Business Bureau website. The BBB will not even give them a rating. They are deceptive and bully those who try to cancel. Their business model is to get paid monthly for nothing. Not a winning strategy.
