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July 2023 by Mike M.
I wish I read these reviews before I took my daughter there to buy a car she saw passing by. Bought the car in the middle of May and now 2 months later the AC don't work. She made an appointment and brought it in only to be told it worked when it was sold to you. The guy in service is apparently a class act piece of work who likes to talk to women like they're stupid. That's what they have representing them. Reading these posts it's definitely not the first time.
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May 2023 by Melissa Volkman
Just an FYI if you need to go to a car dealer, avoid Peruzzi in Langhorne. The asst manager in service had a complete attitude with me when I brought my car in this morning and treated me as if I was clueless I guess because I’m a woman. The unprofessional attitude though was what really burned me. I bit my tongue and left but when I saw the service report of what needed done I sent pics to my regular mechanic who I trust and he pulled my reports from less than two weeks ago and agreed they were out right lying about work needing done. I came in for potential warranty work and they were trying to scam me for a few thousand of unnecessary repairs. When I picked up my car I mentioned the reports and info I had and they attempted to bash that my trusted mechanic was clueless. I’ve been going to them for years and they are definitely reliable. He gave attitude and the manager tried to say he didn’t have attitude with me. They are unprofessional and trying to scam people saying work needs done that absolutely doesn’t. Avoid them unless you want to waste money and deal with unprofessional employees.
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May 2023 by Melissa V.
Just an FYI if you need to go to a car dealer, avoid Peruzzi in Langhorne. The asst manager in service had a complete attitude with me when I brought my car in this morning and treated me as if I was clueless I guess because I'm a woman. The unprofessional attitude though was what really burned me. I bit my tongue and left but when I saw the service report of what needed done I sent pics to my regular mechanic who I trust and he pulled my reports from less than two weeks ago and agreed they were out right lying about work needing done. I came in for potential warranty work and they were trying to scam me for a few thousand of unnecessary repairs. When I picked up my car I mentioned the reports and info I had and they attempted to bash that my trusted mechanic was clueless. I've been going to them for years and they are definitely reliable. He gave attitude and the manager tried to say he didn't have attitude with me. They are unprofessional and trying to scam people saying work needs done that absolutely doesn't. Avoid them unless you want to waste money and deal with unprofessional employees.
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February 2023 by James S.
Took my Denali XL in for service. After hearing the list if things needed (after someone finally answered the phone after multiple attempts to reach someone), I decided to pursue a new vehicle through them and trade in my old car. They had two vehicles available....... An AT4 and a Yukon XL, both 2023, and BOTH with $7,500 "MARKET ADJUSTMENT" above sticker. As I was traveling at the time, I was clear to sales team I needed to purchase one of the two vehicles when I returned Friday (conversation had on Tuesday), I did not question the market adjustment, I was desperate, and I needed a vehicle. I even offered to leave a deposit on one of the vehicles to hold it. On Thursday evening, prior to flying home Friday, I received a call that NEITHER vehicle was going to be available to me for sale. The AT4 was "in the shop" and the Yukon XL was being "courtesy held" by Fred Peruzzi for a friend who would make a decision IF he wanted to buy the vehicle on the following Monday. Not having repairs done on the other vehicle, I had no means of transportation upon my return. I frantically called around Thursday PM and just happened to find an identical AT4 at O'Neill GMC that had just been delivered WITHOUT a market adjustment. Now having the time to review the recommended work on my old vehicle more closely, I found Ewing was recommending work on brakes, control arms, and engine mounts that had been done by another shop within the last eighteen months. Thankfully I did not authorize these duplicative, unnecessary repairs. To add insult, I picked up my old car just to find out they charge customers a 3% fee for paying with credit OR debit cards. Who does this?!?!? I am glad to be done with this dealership and to have found another GMC dealership in the area to call home to amd give my business to.
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November 2022 by Christopher S.
My father-in-law recently purchased a used Corvette from Peruzzi's, and a few weeks after driving it off the lot, less than 30 days from purchase, there was an issue with the transmission. Things happen. No dealership can predict future issues. That said, my father has been in the auto industry for over 30 years. I've been in the auto industry for over a decade. And the unwritten rule on used vehicles is a 30-day in-house warranty. If anything significant goes wrong within those 30 days, the dealership should, and almost always does, resolve the issue without charging the customer. I emailed Peruzzi's privately and never got a response. They want to charge my father-in-law close to $2,000 to fix the problem because he purchased the Corvette "as is." The term "as is" applies to the vehicle's condition when it leaves the lot. "As is" means any known problem, cosmetic or mechanical, will not be resolved at the time of sale, and the customer is willingly purchasing the vehicle in that condition. For Peruzzi to respond that the vehicle was sold "as is" means they either knew about the issue and never disclosed it, OR they're desperate not to do right by their customers. PLEASE THINK TWICE BEFORE PURCHASING A USED VEHICLE FROM THIS DEALERSHIP. IF THEY CHANGE THEIR MINDS AND DECIDE TO DO THE RIGHT THING, I WILL UPDATE THIS POST. UNTIL THEN, I'D STAY AWAY FROM THE USED INVENTORY.
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September 2022 by Nicholas P.
I bought a 2015 4Runner from here. Less than two weeks after I got it, the rear brakes seized and completely wore the rear brakes and rotors. Over $700 repair. They sold me a $3k warranty, not (of course) brakes and rotors are not covered. I'd have to get the "next level up" of warranty, which Peruzzi didn't offer me. Guy who sold it to me was super nice and cool though so, there's that...
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December 2021 by Laura D.
Lousy service- lousy. Made an appointment a week in advance to wait for my GMC Acadia. Got there 15 minutes early, no one came outside and the service bay door wasn't open. Walked in, gave my name and was told I'd have to leave it, despite making arrangements to wait. Asked my advisor if I should have someone pick me up, was told it would be a few hours, so I left then 15 minutes later, got a call my car was ready. Turned right back around to get it, unnecessarily inconvenienced. When car was ready, was not given an overview of the service, had to ask what was done, had to ask about tires, next service, zero communication. Service advisor John was nice, and was surprised no one in the service area provided any details. Asked when next service is due was told when the signal comes on. Disappointed. Would not go back or recommend.
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October 2021 by Fe Fe
DO NOY BUY A CAR FROM THIS COMPANY !!! They are terrible. I found this place for my husband when he needed a car and had a low credit score. At first they were great when we bought the car. We are a couple months in with the car and this company has given me nothing but trouble. They customer service is beyond horrible my husband sends his payments for his car and they continue to turn off his car because of a tracking number. He sends them pictures of the receipts, the money order and tracking number and they love to play games here and turn his car off. We live in NC so he can no longer drop off a car payment directly to them instead he mails his payments like they told us to but they do not keep their end of the contract. Stay far away from this company ! Listen to the other reviews with 1 star! Do not get a car from here even if you are in desperate need of one. This company is horrible.
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September 2021 by Tom Q.
Haven't deal with a car dealership in 7 years. My attempt with Carvana was a nightmare. So I tried Peruzzi because they had the vehicle I was looking for. I can't say enough positive things about the experience from beginning to end. I would highly Recommend them for all your auto needs whether buying or repairs.
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July 2021 by C M.
Was in talks with the internet sales manager about a car. Was told it would be ready to view upon my arrival at 3 pm the next day. I drove an hour to get to the dealership and when I arrived the car was atrocious. There was no attempt to clean or detail any part of it. The salesman kept telling me "his guys are awesome and would have it looking like new". Apparently it had just come from the mechanics who were giving it a once over - the engine light was on when I viewed it. There was a container of body powder and multiple personal items still left in the vehicle. There was an MLM vinyl logo plastered on the back window. The car's back bumper was popped off on one side and major scrapes still along the wheel well. I should have known they weren't ready to sell and just walked but I had already drove an hour to get there. I test drove it anyway and sat for a conversation. The salesman had every excuse for their failures and car's problems but went over mine with a fine tooth comb to find every minor hair. After being underwhelmed with my trade-ins (a newer car than I was trying to buy) value the salesman explained my offer. That's when the salesman added on almost $6000 for a warranty and their signature perruzzi plan we hadn't even discussed. I explained that I wanted a lesser warranty and no Perruzzi plan but despite this no offer came back without the perruzi plan. The offers made the price of the car $5000 more than advertised and while I would have paid for a warranty, I never asked for a combo package. Pretty horrible service to say a car will be ready and have it not even be touched by detailing. Pretty horrible service to not listen to the customer's wants. They obviously want a customer who will buy a warranty, a perruzzi plan, and to finance through them so they could make extra extra money off of interest. Greedier than necessary. Plain and simple, they offer low prices so they can jack it up with pure profit additives. Their customer service is to lie and not listen so they can satiate their greed. Go somewhere else and save yourself the hassle!
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May 2021 by JoAnn Mills
I recently purchased a “Peruzzi certified” used vehicle from Peruzzi in Quakertown (04/26/21). I purchased a used Mazda CX-5, that I viewed on the Quakertown dealerships website. The vehicle was actually located at Peruzzi Mazda in Langhorne.At the time of purchase I was told that only one key was brought up with the vehicle and that they would have someone bring it up. Ok, I was fine with that.After driving the vehicle for 5 days I had been hearing a sound from the brakes. It became more frequent and much more noticeable. I called the dealership, took it in and was told it was just “new” brakes and no one heard the sound.Long story short, 3 trips back to the dealership, more excuses, sales manager riding with me and he acknowledged that there was a definitely an issue,the problem was still not addressed. Finally, my last attempt, the mechanic rode with me, he also drove the vehicle and said he had an idea what it was. Now, I have been told that the rotor on the drivers front brake had glazing on it, they removed it and it has not made any noise. Now, I understand that this can happen, not likely but it is possible with “new” brakes- no one checked the other side, so how can I feel safe and confident that my brakes are ok?The sales manager assured me if there is a problem in the future they will stand behind it and correct it.My question is, why not check the rest now instead of waiting for the noise or the possibility of an accident while braking because of insufficient brake contact?And the second key- I’m still waiting. I was told Wednesday 05/19/21 that I would be called to come get it by the end of the day. I have received no such call as of 5 pm today, Thursday, almost a full month from the date of purchase.I live locally and work locally to the dealership and at this point I would not recommend Peruzzi to anyone.
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May 2021 by Michele ?.
I was in an accident where someone totaled my vehicle, so I found myself forced to get a new (used) car. When I went here I found something I liked but needed an idea of what payment I would possibly end up with as I can't afford a high payment. So the salesman said he would run some numbers with a soft pull of my credit (not a hard inquiry since I know it's not great and didn't want multiple hits during the process) so I said ok since it wasn't a hard inquiry. Well the payment came in too high for my budget so I had to pass however the next day I got a notification (because I follow my credit) and these guys LIED 100% they did a hard inquiry. If I could dispute it I would, they were not authorized from what I was told too complete that. Thanks for the 3 point loss, which is why I didn't even consider looking to see if they had anything more affordable for me and I will tell anyone looking to avoid this place as they are definitely liars.
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May 2021 by Katie T.
I'd rather see my money be ripped into shreds by a rabid raccoon then support this business. Sales, service, any part of Peruzzi Buick GMC is a joke and they have no idea what customer service is. Sad thing is i dealt with them when I purchased my first car in 2008 and went back in 2016 for my next car and used them for all services needed with both vehicles. As has the majority of my family- we will never, ever return! Highly recommend Faulkner instead.
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April 2021 by Matt D.
Buyers beware! Went to Peruzzi to see a pre owned expedition. Was listed as "make offer". Test drove the vehicle and let the salesman know the breaks didn't feel right. Talked price with the rep and agreed upon a price as long as the breaks were fixed. Put down a deposit. Got a call later saying they took the truck to their shop and discovered more work that needed to be done and they were increasing the price by $2,000. Not only did they put a car with bad breaks on the lot for customers to drive, but they increased pricing after deals were made. Also had my 2 year old with me for the test drive, so it really blows my mind that they would knowingly let a car with bad or un-inspected breaks leave their lot with a customer and a child. Would never recommend this dealer to anyone.
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April 2021 by Quentin F.
Wow. I'm still in shock over this experience. Despite a colossal waste of my time, energy and money, and apparent disrespect for me, I'll try and remove emotion from this review and stick to the facts. Buyers beware! Hopefully, this review will save someone else the tremendously negative experience I had with these people. All communication with persons at this dealership was in writing by email. I communicated with several individuals at this dealership. I can produce the date and time stamped transcripts for anyone who may question the accuracy of my account. I was shopping nationwide for a specific vehicle. I found a few prospects and decided to reach out to Peruzzi about the one in their possession because it had the lowest miles. I reached out to them shortly after they listed the vehicle for sale. I was preauthorized by my lender. I also completed Peruzzi's credit application. I had a trade-in and I had cash for whatever down payment they might need. I'm over 2 hours away from them. I told them if the car was as advertised, I want to buy it. In this day and age, it is no big deal to buy and sell virtually anything entirely online. Am I right? No personal contact necessary. It happens every day. For this reason, I was a little taken back when they kept asking when I can come in before letting me know if I could buy the car. I can come in when you let me know the car is ready for me to take possession. I shouldn't even need to come in for that because the car could be shipped like anything else. Right? Why would I travel over 2 hours to maybe buy a vehicle? I can view it online. I can sign documents online. We can exchange any information online. There are online notaries. I can even order an independent inspection entirely online. I didn't want to go through the trouble of travelling there unless I knew I was coming home with the vehicle. They reviewed my credit application and said I was good to go. Ok. Sell me the car. Email communication goes back and forth with them for about 2 weeks. They still insisted on me coming in. Therefore, despite my reservations of doing so, I made appointment arrangements with Mick to come in. My appointment was at 9:00 AM the next day. Mick confirms with me that the vehicle is still available. He also informs me that someone else is coming in to view the vehicle, but he'll let me know by 5:00 PM the day before my appointment if they sell the car. That was a red flag for me. Why are you showing the car today when you know I want to buy the car; you told me I'm good to buy the car; and I have an appointment to come in? I thought that was weird. Anyways, 5:00 PM comes and passes. The entire day passes with no word from Mick or anyone else about the car being sold. I get up early the next morning and check emails again to see if there's any word from Mick or someone else at the dealership. Nothing. Being over 2 hours away I had to be on the road before 7:00 AM to make my 9:00 AM appointment. After contending with ridiculous traffic and spending $22 in tolls I arrived at the dealership at 9:05 AM. I was a few minutes late because of traffic, accidents, detours and road closures. Circumstances beyond my control. I should still be good though because I was only a few minutes late, so I thought. I look at my phone and see an email from Mick sent at 9:04 AM saying the car sold yesterday. What!? So, I went through all that trouble, travelled all that distance, passed up on other cars (which sold during all the back-and-forth with these people) for absolutely nothing. In fact, less than nothing. I have their inquiry on my credit. I spent money on tolls and gas, and put hundreds of miles and wear and tear on my vehicle for them to inform me on the day of my appointment after my scheduled appointment time that I am absolutely an inconsequential afterthought. Ok. Message received. What I didn't receive was courtesy, respect, professionalism or accountability. If Peruzzi's intent was to make me not ever spend any money with them, and to tell an
