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April 2024 by Alexis P.
berry good stuff and easy to buy stuff at any point or time I needed blue stuff for a night and I walked in and they had a big wall of stuff
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March 2024 by G Fab
Title: Disappointing Customer Service Experience at Party City Fairless HillsI recently had a disappointing experience at the Party City store in Fairless Hills. While the cashiers were friendly and helpful, the manager on duty, an older blonde lady, exhibited unprofessional behavior that left a sour taste in my mouth.I had trouble locating the email confirmation for my online pickup, even though I could confirm the purchase on my credit card statement. When I brought this issue to the manager's attention, she was dismissive, spoke condescendingly, and had an unhelpful "what do you want me to do about it" attitude. As a business owner myself, I was shocked by her lack of empathy and customer service skills.In contrast, the Party City store in New Jersey has always provided excellent service with friendly and helpful staff. I regret that the New Jersey store is no longer an option for me, as I will now have to travel further to avoid the poor experience I encountered at the Fairless Hills location.I hope that Party City management addresses these issues and ensures that all customers receive the respectful and helpful service they deserve.Overall, my experience at Party City Fairless Hills was disappointing due to the manager's attitude, and I will be taking my Business elsewhere, sometimes driving the extra 2 miles is what you have to do to achieve a customer service goal of satisfactory.
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February 2024 by Kristen
I usually order balloons online for pickup the next day. They online ordering process is easy and the order is always ready when I arrive. The team is friendly and helpful. Quality of the balloons is really good and they usually a decent amount of time.
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November 2023 by courtney foley
First off Dana was nothing but amazing ,I went in to fill my daughters balloons for her 1st birthday ( I couldn’t find any baby Moana anywhere but on Amazon ) she was super nice we were talking while I was waiting in line and then weSomething medically happened and she jumped to help my baby and I . Dana I’ll never be able to thank you enough but I hope you know how much I appreciate you and am thankful for you yesterday!!!
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November 2023 by B
Crowded, but what else can you expect a day before Halloween? They still had plenty of costume options for last minute shoppers!
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August 2023 by Jen Marie
Shopping at this location is always amazing. The staff is always friendly. If you come on a busy day, you may have to wait but they always warn you ahead of time and it’s easy to place the order and then come back after the mentioned time. I enjoy shopping here for all events. Balloon delivery is also awesome.
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August 2023 by Dani Drew Photography
Love the products they carry, but the in store customer service is very bad. They are awesome until you ask for balloons. Their system of operations isn’t conducive to effective customer service and sales.
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July 2023 by Rudi Bee
Nice selection, the cashier was very friendly helpful and offered suggestions. Thank you so much for your help!!
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June 2023 by Sky Blu
Nice selection, the cashier was very friendly helpful and offered suggestions. Thank you so much for your help!!
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June 2023 by kristine
I'm not usually the type to post a review however the blonde lady who works here is awfully rude. The cashiers are usually nice every time my kid and I come in here, but I don't think we'll be coming back any time soon.
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June 2023 by MamaBear of 3
Can usually find all my party or odds and ends things here. A little pricey yet I cam find everything in 1 spot so definitely willing to let the pricing things go.
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May 2023 by Amanda Curran
I had made a balloon delivery order but had some language barrier issues with the DoorDasher. I didn’t know what to because the dasher couldn’t find my house at all. I called the store and spoke to Connor about the situation and he said he would try to contact DoorDash to see what they can do. Eventually the dasher found my house and Connor called me back to make sure everything was okay. Then, about a half hour later, a ballon set was delivered with a hand written note from Connor saying “hello, we apologize for any issues you had! Please enjoy this set on us! HAPPY BIRTHDAY!”Connor, you made a 6 year old boy so happy and made his birthday party extra special! You are so kind and our family is very thankful! Party City will forever be our party supply store!!
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April 2023 by Katrina Sanchez
Got balloons and party supplies for my baby's first birthday. Everything looked awesome!
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April 2023 by Doris Rodriguez (India)
Rude staff especially the blonde old lady at the front ! NEVER coming to this location again. Barbaric !
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March 2023 by Krystal G.
Came here for some last minute party supplies not realizing they were closing in 5 minutes. Anyways, I needed balloons filled and I was picking some colors. After I finally pick the colors and I am waiting to be serviced one of the employees told me this could not be done because they were closing in 10 minutes- I was obviously disappointed because I NEEDED THESE BALLOONS lol, but the manager stepped in and said it was fine. I was super thankful for that because it was for my moms bday and the manager didn't have to step in but she did. Thanks again!