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March 2024 by Dava Jackson
Always good customer service
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March 2024 by Brandon Teel
This is my go-to spot for rental cars. I rent 1-2 times a month because of my current work/home situation. I joined Hertz Gold Rewards and book through their app. It's very easy and I've never had a problem checking out or turning in a car. They make it extremely easy to do both and the staff at this location is very friendly! I will continue doing business with Hertz, but more specifically, this location because of the amazing service they provide.
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March 2024 by Panda Nation
These people are liars, and don’t maintain their vehicles, rent with Enterprise or someone else.
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March 2024 by Ted Mach
Be very wary of this place & all Hertz. couple months back, i booked/paid ahead thru hotwire. i get to hertz & they try to stick me with electric car nonsense. when i refused, they gave me gas veh but wanted to charge me extra bec it was an 'upgrade'?? i had the same nonsense happen at hertz downtown philly. also poor cust service at both locs--they just want you to book thru them & pay extra.
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March 2024 by Valentyn Khimchuk
Booked for a tesla received KiaIt was saying get that model guaranteed, but not really as you can seeThey said I can’t get a tesla because i’m under 25 but on the website I was told i will. Totally unfair!
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February 2024 by Sean Parkhill
Rented a car last Saturday for my trip to Detroit and had an excellent experience with Hertz! Ailin took great care of me when I picked up my car! She also helped me out with an issue I had with the rental car. She went over and above to provide me with exceptional customer service.Over the last 10 years I have been getting my rental cars at this Hertz location & I will continue to do so! Thanks again Ailin! ?
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February 2024 by Relly
Eileen helped me today and she was amazing. Fast, efficient, friendly and patient. I've been coming here for a year and they always treat me right. Nothing but positive experiences. Love it. Eileen, Jenny and Dave.....TEN STARS. BTW great car. 21 Rouge. Sunroof, leather, loaded!!
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January 2024 by Paul Blankemeyer
We rented a Tesla for our road trip to Michigan and couldn’t have been happier with it! Ailin was super kind and remembered us when we returned the car and even took the time to ask us about our trip. It was a great experience!
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December 2023 by Dav Coy
I rented a car. I was given an ev with only 25% charge. We drove 50 miles and car was at 6% and had to be towed as no level 2 charger near us. Hertz charged $434 for tow, towed vehicle to wrong airport so I had to take Uber to hotel then Uber to Dayton airport where they tell me that rental is in Kentucky after they told me Dayton airport. Do I had to do a new rental do extra charge for that. They reimburse the tow but nothing else. Their customer service is the worst. Stay away!
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December 2023 by Narrow Road83
Great service, prompt, friendly friendly staff. Ailin was amazing. Smiling from the moment I walked in, greeted me and gave me all the information to make me comfortable about the rental. No hidden fees, no hassles , everything up front. Will definitely recommended them to anyone looking for great prices and even greater service
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December 2023 by Sheryl Bail Bonds
Rented a car here and the service was phenomenal! The ladies in the office were amazing with the best customer service. They gave me a Charger for the day and the car was great no issues like I’ve had with other car rental places and the pricing was very affordable compared to other car rental agencies in the area. Highly recommend!!
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December 2023 by NickieNobody
This place almost ruined Thanksgiving! Just go to Enterprise unless you want to be discriminated against!Usually I rent a car every year to go to the in-laws for Christmas. My car isn't reliable for a two hour drive and our toddler's safety is always our priority. My sister in-law decided to rent us a car through her Expedia account and said we shouldn't have any problems. Her cards are already linked to her account and she has the necessary credit cards/credit score/savings account to rent at Hertz. Apparently if you don't have these things, you are scum and not reliable enough to drive their vehicles. At first I was told that it was a $200 hold on my debit card along with the amount of the rental and a $13.50 charge for me to drive the car. Now if the card has to be in my name (they refused to use hers without her present) and my name is on the car, why do we have to pay $13.50 a day to ADD me?So I go out to call her and have her cashapp the money to my debit card... I go inside to ask for a total amount and am told (less than 5 minutes later) that they don't accept debit at all. It HAS to be a credit card. And it HAS to be in my name. This lady must have smoked crack while I was outside on the phone because I know what she said before I walked out. Not only had SHE misspoken but she was nasty to me about it. Hahaha okay lady, bye!I got online and had a car with Enterprise in less than an hour. It was an upgrade from the Hertz car and less money. You just need a $400 hold with Enterprise on your debit card. They give it back to you two days later.Do NOT go to Hertz unless you want to feel bad about yourself for not borrowing money against yourself in the first place. Not having an established credit doesn't make me a bad or unreliable person. My driving record speaks for itself and I've never been in any kind of trouble. No one should be treated this way regardless of background, ethnicity or credit score. Don't let these people stress you out for the holidays.
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November 2023 by zev sigel
If you are looking for attitude scum bags, this is your place. This place will switch reservations on you, cancel them and do whatever they feel like and expect you to thank them and hand over your money for whatever they decide they will give you and for whatever amount they decide works. Regardless of what your reservation says or terms on the reservation. Not once, but multiple times with this location. The worst...!
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October 2023 by Sean
Wish i could give a ZERO star! I paid for a GAS CAR NISSIAN Sentra when i show up they gave me an Electric B.S car which i have no idea about how/ where to charge ! They charged me an EXTRA $35 to because i brought it back at 70% battery not 88% . No where around to charge it. How does it cost $35 to charge it the 18%! I wish i let the battery run out and left it in the middle of 195 so a semi truck could take it out to the recycling center where all ELECTRIC VEHICLES BELONG! People inside are useless! Dont rent with HERTZ GO ELSEWHERE AND SAVE MONEY AND HEADACHE
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October 2023 by Matthew Weymar
I had a good experience here previously, so I decided to try them again - even though they're a bit far from me. It was ? worth the effort to drive a little further to get here so that I could be so well taken care of *again*. This is an especially well run operation. Very refreshing in a world where things don't always run "as they should" ?. Kudos to the whole team and special shout out to Aileen ☺️
