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February 2024 by CR M
I used Audiolab's Trade-In program to purchase a new pair of speakers and was extremely happy with the entire transaction. Nick was a great help throughout the process and I felt they offered me a fair price for my used speakers. I look forward to doing business with Audiolab again!
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February 2024 by Christopher D.
I live a couple hours away but was in the area visiting family. This place is a real gem. I wish my local retail options were as good. Friendly and knowledgeable folks with great products.
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January 2024 by David Yang
My son got a bunch of nice LPs for xmas and so wanted to buy his first turntable. I helped him select a nice Pro-ject E1 and Audioengine bookshelfs which we found at Audiolab and ordered. I didn't receive any updates for a week, and so I emailed them asking about status, as my son was asking about them every day. I still didn't hear back. It was the holiday, so I gave them a few days and then tried calling. I was getting a little cranky at this point and pressed a poor floor sales guy about the order. He was clearly not the right person to talk to, which got me a bit worried. I figured I should cancel the order and find it somewhere else. Upon emailing a refund request, I got a very thoughtful reply from Laura, a higher level manager profusely apologizing and explaining that 2 of their customer service staff came down with Covid. She graciously agreed to refund me, but mentioned that she was able to locate both items (one was incoming) and gave me solid dates in case I wanted to keep the order. I happily agreed to. Through a very warm series of messages back and forth, she sped up their reception of the speakers and upgraded the shipping so that I ultimately received both across the country in less than a week. I was honestly blown away by how on the ball and warm and kind Laura was, especially these days when actual customer service is so rare. This was a very small order in the big scheme of things, however that didn't slow Laura down from treating me like their biggest customer. I have no interest in buying audio gear from anywhere else now. Please patronize them. They have an amazing selection and Laura is wonderful!
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January 2024 by Laura Hughes
This place is so cool I didn't want to leave!
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December 2023 by David Lindow
Very helpful thank you so much
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December 2023 by Brendan B.
Nothing like this place anywhere. Some of the best sound systems anywhere near or far. Everyone there is ultra knowledgeable and kind. Highly recommend. The other reviews aren't nice, I don't know why.
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December 2023 by Mike
I am extremely satisfied with my purchases. Mark listened to my needs and concerns and fitted me to the perfect products for my music needs. Thank you!
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November 2023 by Thomas Yaright
It was an absolute pleasure working with Marc from Audiolab on my speaker upgrade. The trade-in process was simple and the pricing was beyond very fair. Marc and the team was very transparent, knowledgeable and very communicative.I highly recommend them for your next A/V purchase.
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November 2023 by Matt Y.
I recently purchased the Marantz Cinema 40 from Audiolab. The receiver was out of stock at the time. Marc informed me new stock was on its way. Within a week it was shipped. It arrived packed very well, double boxed. Marc kept me informed through the entire process. Service and communication was top notch.
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September 2023 by stephen sergi
Great experience at the store, very knowledgeable staff. Awesome sound rooms, lots of toys for the quintessential audiophile. Highly recommend a visit.
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May 2023 by Seth Sherry
Called ahead of time to see if they had the speakers I was searching for. Mark invited me to come by and check out the showroom. Absolutely beautiful store and products. Mark was super knowledgeable, friendly and just a genuine guy. The other 2 people in the store were welcoming and eager to chat. The thing I loved is that I didn't feel rushed choosing the speakers that sounded the best to me. Mark gave me the grand tour of the new building and I was blown away with all the different areas (multileveled!) showcasing different setups. I will definitely be back to talk audio/video in the very near future
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March 2023 by Gloria Perez
Customer Service at Audiolab took care of repair warranty work on CD deck for me, I felt I recieved a White Glove service and made me feel appreciated as a customer. Great Service!
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January 2023 by Randy Cook
Daniel was a good sales advisor. Quick shipping and arrived very nicely packaged.
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December 2022 by Gary D.
Avoid this business at all costs. They scammed me out of $300! Their customer service is HORRIBLE...combative and uninformed.
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November 2022 by Jon
This place is one of a kind in the tristate area. You rarely see stores like this anymore. I gave Nick a call before I drove a long time to get there, he confirmed he had everything I wanted in stock. I showed up we worked out a killer deal and I left with my stuff. Nick was patient and helped me choose an awesome SVS speaker setup. I'm a newbie and he didn't pressure me or make me feel like I was being annoying with all my questions.
