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March 2024 by Vic Sarian
Don't want to and will never visit that place again.
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March 2024 by Sharon Sharp
The front desk was very rude. And the one girl had fast food all over the front desk. She is more interested in eating. I had nothing but problems with them. I did not even finish my exam and visit. I left with nothing. Okay
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March 2024 by Betsy Sanford
Came in today for two eyeglass adjustments. Lisa provided excellent customer service. She had a positive attitude and did a thorough job adjusting my glasses.Thank you Lisa!
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March 2024 by Bettie Hanak
I found this location to be very dishonest. I went there and got an eye exam and ordered new glasses when I picked up the new glasses I wore them for four days and I needed to adjust to them because they were so blurry after four days and not getting any better. I returned to the store, and I told them, the doctor examines my eyes and he said to me which ones could I see better? The script that I just got are my original glasses and I told him my original glasses I said the problem with my original glasses are everything works great but after about 10 minutes of reading, everything gets blurry, so I figured I was due for a new prescription go outside the doctors office and the girls said to me can I see your glasses? I gave her my original glasses and she put them in the machine I guess to get the reading of the scrap. She gives them back to me and I thought that was hard, so when I went back to pick up my glasses for a second time , I said to them what’s the difference in my prescription from these glasses to my original glasses the girl gets up and walks away next thing I know the manager comes out and sits down and she said it’s the same prescription as your original glasses just like you requested. I said I didn’t request the same exact prescription. I explained to her the conversation I have at the doctor And she said that’s not true you asked for the same prescription I said why would I spend hundred dollars if my current prescription was working I said I did not ask that to proceeded to call me a liar. I would advise anybody going there when you pick up your glasses to inquire about the difference in the diagnosis of your prescription from what you’re getting because from what I experienced, it was a rip off they were charging me hundreds of dollars and not even giving me a different prescription, give me the original prescription that I went into with That wasn’t working for me scam I actually recommend that you don’t use this place but if you do be very diligent and finding out on what you’re receiving or you’ll be spending hundreds of dollars and not getting anything any different from when you walked in there with
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March 2024 by Bizelion
What a dump. Charging $120 for an eye exam and the only option is to do it remotely. That’s it. No actual doctor visit anymore. Second they don’t allow you to get contacts if you’re a new patient. I even called before my appointment to make sure I had the correct option and they still failed to communicate that.
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March 2024 by Aniello Scotto
Very much thanks to Lisa helping me get a replacement for my glasses in no time ?
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March 2024 by Jennifer Wells
Great experience, friendly staff!!! Glasses came in faster than promised!! Definitely will be back!!!
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March 2024 by Danielle Yurchak
I visited the Fairless Hills location in PA and the store was very clean, had great personnel, and I had a really great experience. I would highly recommend going there for glasses and contacts.
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March 2024 by Victoria Schuster
Great experience from start to finish. Staff was professional and kind answered all my questions. Everyone was so helpful and made me feel comfortable and at ease. I walked out relieved , thankful and happy due to my experience throughout the entire process and how easy they made it all.
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February 2024 by Priyen Patel
I ordered 2 pair they came to the place they didn’t call us then we went there they had different glasses then the one i ordered and she wasn’t refunding or replacing this place is the worst place I ever been to
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December 2023 by Tammy Oslowski Kennedy
Worst eye exam EVER. Check in and young girl who 1st saw me I have no issue. Time to see the doctor for my appointment. I sat down and my exam was less than 1 minute, no lie just one minute and he said ok go pick out glasses and someone will be rite with you. I said wait, what's my vision I have questions. He said pick your glasses out they will tell you. I left that chair confused as every appointment in my life was thoroughly done.Now time to choose glasses.....I'm not knocking anyone's health or weight at all but the lady was breathing so heavily I thought she needed medical attention. That's why she couldn't help. She was unable too.I now will come out of pocket to see a more knowledgeable eye doctor because I can't trust this doctors diagnosis due to lack of having a real eye exam.Then the hidden fees....oh boy never again for this place.
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December 2023 by Amanda Rizzo
Was there over a month ago and ordered glasses for my son and was told by front desk that they would be in 10-14 days. 3 weeks go by and called to see what was going on and it was very clear that it was an inconvenience for them to check the status and just said not there we will call when they arrive and we called 2 additional times and got same attitude. Called Nov. 20th and finally got a nice lady on the phone that actually looked into what was going on and was told the lab broke the frames and had to order new ones. Not sure why it took multiple calls but it did and she said latest glasses will be in is Monday after Thanksgiving. I called Nov. 27th and was told glasses came in today and my son went there and all they did was put in lenses into his old frames. I call them back and they say oh it was confusion when he came in and only lenses were sent and we will have to call lab to get frames. No thanks! They wanted me to bring old glasses for them to remove new lenses and put his old ones back in. Not sure what sense that makes when the lenses and frames are 2 separate charges on receipt.Went up to get refunded for frames and of course didn't get full cost of frames for some reason. Will never go back there and it's a shame because doctors are great but their staff needs to be reevaluated and maybe look for more professional employees or have them attend training.
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December 2023 by r m (belowyellowbells)
Just a strip mall glasses store. They never contacted me when my glasses came in for pick up, just had to guess when they were ready and walk in. Too pricey and the staff and doctor are all miserable. The store is filthy too and has that generic failing business look.
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November 2023 by RON KENNY
What a rip off this store is, do not use. I went in to use my scratch resistant insurance that they told me was on my glasses when purchased and they told me. Because I used my own insurance it's not covered. Do not ever use this company. They are rip off.
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October 2023 by Jennifer George
My son showed up to his appointment and they lost his records for 2 years ago and said they couldn’t verify his insurance because the insurance company was closed. They made him call the insurance because they were too lazy and then tried to make him pay full price out of pocket. WHAT A JOKE! These people are lazy scammers. Avoid them.
