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August 2024 by saraid hennessy
I went yesterday to update my address. The woman behind the counter was so kind and helpful. She was exceptionally kind to me, the customers she served before me, and those after. Very happy with my service!
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August 2024 by Erick Nguyen
Had an appointment for my passport, everything went smoothly with no issues and the woman who helped me was very kind.
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July 2024 by Sarah
Over the years there is always someone knowledgeable at the checkout and they have solutions for every packaging and envelope situation. The line can be long sometimes due to this being a central location, but the line moves fast and there are also kiosks available which more people could use who don't need postmaster assistance because there's a lot you can self serve from the kiosk. The post office team here works well together and this is a reliable location for postal service. The parking lot is unusual and confusing to navigate. These gals and guys deserve an upgrade into a new space closer to other shopping and food with an open parking lot! Like the furniture store that just closed or something.
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July 2024 by Victor Deski
Poor lobby, dirty, and supposed to be open until 3pm on Saturday, but employees stopped helping at 1pm.
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December 2023 by carol salacka
I used self-service. Said address not found. Then, the measure my package didn't work. I then put my item in a priority box. By then, even line to self-service was so long I had to leave. Chronically understaffed.
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November 2023 by E T
The staff here is great and I feel bad giving a one star, but management has never done a single thing over the years to prevent people from entering the one way the wrong way here.Every time I come here, I nearly get hit, or witness an accident because they refuse to put an actual barrier in place to prevent this.
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September 2023 by Bchlvr66
Hours are NOT 8-5 they're supposed to be 9-5 weekdays, Saturday 9-1.
Not only that but they open/close when they want.
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September 2023 by Charley Wheeler
Went in today for my first time.
It's a shame it's so conveniently located to me, because they have an employee (male, decorated in gold chains, right window) who makes it their place to make it unpleasant for decent people.
I see others have had the displeasure of dealing with his confrontational treatments.
If they, the Post Office, don't fire him it's a really sad statement on the quality and what can be expected from them.
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September 2023 by Nicholas Tortorello
Quick service today
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September 2023 by Matthew Nafe
Saturday hours are different than what is posted online.
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September 2023 by layzriver
Slow, slow, slow. Just go elsewhere if you value your time.
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September 2023 by Ja Zaki
Rude and unprofessional. The workers here need a lesson on customer service. I try my best to avoid this post office at all cost. They are also not helpful. Almost every single worker here gives you an attitude or a rude comment. They also hold up the line and chit chat with people they know but they treat the unfamiliar customer with absolute unkindness.
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July 2023 by Leo DeRita
I was quite fortunate that I arrived when I did as the hours listed in google are not correct. The hours at the door list 2pm on Sunday and Google lists 3pm but I was informed they close at 1pm. I was the last one to get service and I saw several frustrated folks who came in shortly after me. That said, the attendant was very helpful for me in getting my passport renewal documents submitted and I was in and out in ~15min.
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July 2023 by Aparna
The male clerk serving the desk (only one attendant was available) on the afternoon of 6/23/2023 needs education on customer service. He spoke extremely loudly so everybody can hear what he is saying to you and he acted like a school teacher giving a lesson to a lost student. I was mailing a parcel overseas from this center and he rudely belted out instructions. I'm an adult and I expect to be treated as such. I wasn't in the mood for an altercation so I didn't say anything but I do hope the post office attempts better customer service. He says sorry to people but it's clearly not sincere. He was telling one client he expects to get a promotion elsewhere but with attitude, I struggle to envision that. It's a nearby center but a disappointing interaction. A little basic human respect goes a long way.
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July 2023 by Writing Tutor
Terrible customer service and reliability, ANYONE sending a package, beware, it may likely NOT get there. Mailed a package priority mail from Exton to Harrisburg, the receipt confirms Harrisburg destination. The package was re-routed to Anaheim California, and is churning and not yet returned back to PA. Avoid sending anything time-sensitive or important from this location, going forward will drive miles to another USPS to avoid this location that is very mismanaged and unreliable.
