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September 2023 by Tom Jensen
Will Short is the BEST! Super friendly and caring. He has always been so helpful!
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August 2022 by Worst Pharmacist
Tried to have my prescription filled that I have been prescribed for years here for the first time since I moved closer to this pharmacy than the previous pharmacy I was using and the owner Will refused to fill my prescription. He first lied and said he couldn’t fill it because of the distance of the doctor to the pharmacy would make it unlawful for him to do so. When I attempted to get clarification on this from him like what distance is he talking about he could not tell me what the distance was. It only took a 30 second search on the Pennsylvania state government website to find out this wasn’t true. Not only wasn’t it true but in the state of Pennsylvania you can use a telemedicine service with a doctor located anywhere in the United States to prescribe medicine to you. (My doctor is in Harrisburg, an area that I have lived for years)When I called him back to get clarification again on what he was talking about he than said he wasn’t filling it now cause he doesn’t know me and I’ve never been there before. Are people not allowed to move? Of course you don’t know me. He than told me the DEA tries to trap pharmacist like this. The entire time he just screamed at me and would not let me ask him a question about the situation than hung up.What kind of customer service is this. How are you supposed to grow you business if you do not let new customers in? We’re not talking about soda and chips here. Its medicine. It is so irresponsible to withhold someone’s medicine from them that was legally prescribed to them because you do not know them.
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August 2022 by Michael C
Great local spot. we have moved all of our business here from the big chains. super nice people too.
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March 2022 by james g
Great experience! After my doctor sent him the prescription, the Pharmacist called me and told me the co-pay was $220. He made sure the generic version would work, and sourced the generic version for me. His thoughtful actions saved me $190! I have never experienced this level of service at a chain pharmacy. I will definitely be going back.
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October 2021 by Jeffrey Germscheid
Owner discussed my prescription in a non-discreet way, in full voice, with other customers close by. Declined a legitimate and tapered(declining each week) dose pain medication prescription, because the prescriber was from “out of town” and not a known “local yokel” to him.Key Detail: The prescriber was the internationally renowned Rothman Clinic, and my recent front-side neck /spine surgery scar was showing prominently.Nevertheless, the owner has the right to refuse service, and CVS can fill my prescription just fine.The one-star review is for lack of discretion in discussing a patients’ personal healthcare information, in a non-discreet way and in full voice. If you want a pharmacist who will keep your confidential healthcare information confidential, and who isn’t passing judgement on his customers, based on what their prescriptions might or not imply about them personally... this place probably isn’t for you.
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September 2021 by Tim Ringgold
Best pharmacy in the region. Will Short takes the time to know his customers and goes out of his way to help. I will NOT GO ANYWHERE ELSE. In fact, I drive past dozens of other pharmacies to get to Town Center. It is the best and worth the drive. The BEST customer service anywhere.
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May 2021 by Sandy Byrnes
Town Center Pharmacy is one in a million. Will Short is a one in a million pharmacist. He brightens up my day each and every time I walk in. You don't need a pharmacy chain when you have Will...he always goes above and beyond! Thank you, Will.
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February 2021 by Jay Det
Will and the staff are great. Always take time to explain what options I have for prescriptions and OTC. Quick to call our doctors to clarify. Always good to know that delivery is an option.
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September 2020 by milisa Geytenbeek
Will is awesome when I worked for hospice he went above and beyond to make sure our patients had whatever they needed. He would send chocolates to patients that were having a very rough time.He is informative and very knowledgeable and deserves the rockstar of all pharmist awards he truly made a difference in helping me care for terminally ill patients. I know those families and I are forever grateful.
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September 2020 by Lorenzo Amaya
Had prescription questions and they were very unhelpful. Definitely not customer centric as people have said. I have received far better customer service from the big pharmacies.
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April 2020 by Uneeka Jay
This pharmacy is the best in the area--hands down! Will is amazing and caring. He takes the time to explain your meds to you as well as check in to make sure you are feeling better. The level of speed, accuracy and excellence is unmatched.
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September 2019 by Eric Hernandez
Will the owner can compound the most rare rx. We needed a very rare steriod for our dog and he was able to do it no problem. Great local pharmacy!
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September 2019 by kathy conway
Will Short of Town Center Pharmacy is a pharmacist who excels at and obviously enjoys the patient-care aspect of his profession. Will took great care of my dad and communicated regularly with our family regarding changes in his prescriptions and insurance coverage, suggestions for keeping medication costs down, etc. I highly recommend Will Short and Town Center Pharmacy as an alternative to the impersonal chain and big-box pharmacies. Thank you!
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June 2019 by Allison Brewer
Fantastic pharmacy! I'm so happy I made the switch! Every time I'm in there it's like we've been old friends just catching up. The staff went out of their way to play with my fussy son while they filled the script. I won't go back to big Aetna/CVS pharmacies ever again.
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May 2019 by Alrealon Musique
Not recommended.