-
April 2024 by Ray B
Great staff who stand by their word of lifetime adjustments on bands. To top it off they even did a minor repair when I was in getting a band adjusted and didn’t even charge even after I insisted on paying. You don’t see that type of service these days anymore.
-
December 2023 by Brian N.
NEVER NEVER NEVER PURCHASE OR REPAIR YOUR WATCH AT TIME AFTER TIME... Took 5 watches in for battery replacement one ended up with water in it after a rain after I paid extra to vacuum seal being a scuba dive watch. 6 round trips for their shop to repair and I had to take them to court. Rebecca Soles, secretary to Derek is RUDE!! I spent thousands on watches for myself and as gifts... this is how they treat a premier customer. They need customers more then customers need them
-
November 2023 by Justin Herrington
Lady working the counter was very pleasant and knowledgeable. Quick watch battery and water resistant reseal while I waited. Excellent experience.
-
November 2023 by Paul H.
STAY AWAY!!!!! Every time I tried to do business here it just got worse. The final straw was them trying to replace the battery in my Seiko Diving watch. She screwed up the stem and could not get it back in the watch. This was one of my best watches and she screwed it up. Had to send it to Seiko to undo all her screw ups! They are really arrogant, stupid and so unprofessional here. Go to Time After Time in Downingtown!
-
June 2023 by Domenic Fioravanti
Great service
-
June 2023 by Meister Jager
No idea what they are doing
-
May 2023 by Susie Wood
It will be two years come November 2023 that Time After Time will have had/or lost my watch. Seriously, at this stage I know I'll never see my watch again. I originally brought my watch in to have the battery replaced. In the process of opening the watch to replace the battery one of their employees cracked the crystal. They promised to replace the crystal at no charge to me, but the watch was either sent elsewhere or they had to order a new crystal and would maybe do the repair in house, don't know. So I've called and called, been given excuse after excuse, had an employee laugh at me on the phone on one of the calls. Yes, that happened! So, after many years of bringing our watches in for service or getting bands replaced, we will never ever return.
-
February 2023 by Madeline K.
I had a good experience here. The young woman was very nice, and she fitted both my watches and changed a battery pretty quickly.
-
December 2022 by jon bear
I've been dealing with Time After Time for about a month now trying to cancel the repair of my watch. Over this month, I've spoken to 3 separate people who have each told me they submitted the request to return the watch and that the watch would be delivered on the following Monday or Wednesday.Each time I'm on the phone with them, they tell me the cancel request hasn't actually been submitted, and they will be doing so now. I then tell them that the person I spoke to previously said they submitted the request, to which the employee immediately becomes agitated and not interested in answering questions or being nice about responding.You'd have a better time just throwing your watch in the dumpster than to deal with Time After Time.
-
November 2022 by Hallie R.
NEVER TAKE YOUR WATCH HERE IF YOU CARE ABOUT IT. I brought my grandfather's watch (only heirloom of his I have left) here to get repaired after being referred from another jeweler. My watch has been with them for over 3 weeks now with NO update even though I asked multiple times during the past 3 weeks to have the watch called back to the store so I could take it elsewhere, and the shipping manager or whoever is there on Mondays and Wednesdays is literally no help at all. I'm hoping they'll get their act together, or I'm going to be taking legal action. Save yourself the headache and take it to Belaro Jewelers in Downingtown. They're fantastic.
-
July 2022 by Claire U.
Just like the other review said, stupid and arrogant. The old woman working there was one of the most unprofessional and rudest people I have ever met. As soon as started speaking with the older woman I walked right out . Don't waste your money! Macy's does watch fittings for only 15 dollars!!!
-
June 2022 by Max S
Rude and incompetent
-
August 2021 by Jim Diluigi
I was there yesterday to pick out a few straps for some vinage handwound Timex wtches ive had. I requested black leather in 20 mil. And despite taking the time to dig out several. Once we discoveredit was 18, she showed no frustration and grabbed the correct ones. After I picked one out she offered to install and answered a few unrelated questions I had about a couple other watches I was repairing on my own. along with mentioning that they offer free estimates on repairs. I would absolutely use them again and pray that they remain open in the furure BC i prefer to buy face to face when possible.
-
May 2021 by Premal Vora
Prompt, courteous and professional service for replacing the battery in my watch. Reasonable too.Nice to be able to rely on a store that's been around for a while in a world where retail is completely vanishing. I visited this mall after maybe 15 months and was shocked to see how empty it is.
-
February 2021 by Barbara Woodin
thought I needed new battery for Seiko watch - turns out it's a solar battery! Had watch waterproofed inexpensively. Have been leaving watch where it gets sun/light and haven't had a problem since. Nice young man was very helpful, recommend.