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June 2024 by Brian Nowak
My wife and I have been loyal customers of The Mattress Factory in Exton for over two decades. Recently, it was time to replace our 8-year-old Beautyrest mattress. Armed with our paperwork, we visited the store and were greeted by Steven, the manager. From the moment we met him, Steven’s exceptional listening skills stood out, and he immediately understood our needs.
Steven informed us about the possibility of obtaining a credit from Beautyrest after a third-party review of our mattress. He then guided us through several new mattress options, and we instantly fell in love with the Tempur-Pedic. Although the price initially made us hesitant, we left the store that day to educate ourselves more about the brand, its features, and options.
Unfortunately, a few small stains on our existing mattress discouraged us from pursuing the third-party inspection process, as we felt it would likely be rejected. Additionally, we were disappointed to learn that there were known issues with the Beautyrest mattress that we were not notified about during our ownership.
Despite these setbacks, Steven’s guidance and expertise led us to purchase the Tempur-Pedic Breeze mattress. His professionalism and customer-centric approach made all the difference.
We will continue to recommend The Mattress Factory to our family, friends, and clients. However, our future recommendations will come with a special mention of Steven, whose assistance was invaluable. Thank you, Steven!
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May 2024 by Paul Villasenor
We arrived at the Exton store with only a vague idea of what we needed. Dennis was super helpful in guiding us on which mattresses to try based on questions about how we sleep. Before long, we ruled out what we didn't like and narrowed our choices to two mattresses, eventually down to one. We thought we'd spend a lot more time shopping around and visiting different mattress stores, but instead, we knocked it out in one visit!
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April 2024 by Jake Gaspari
We were recently in the market for a new mattress after realizing the one we’ve owned for nearly 20 years was finally at its end. We started out by going to some of the more well-known big box stores. After browsing limited in-store mattress displays and “salespeople” that were really not that knowledgeable, we decided to stop by Mattress Factory of Exton. Sure glad we did! We were casually greeted by Steven, the store manager, who could not have been more helpful and knowledgeable. He answered all of our questions and showed a few mattresses based on what we were looking for. No pressure at all! This is a family owned store which means a lot to us as well. I would highly recommend Steven and his store if you are in the market for a mattress or even if you have any questions regarding them or the selection process.
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April 2024 by Sheeba Nair
I highly recommend the Exton location of the Mattress Factory. Following a very unpleasant visit to the Newtown Square location, I went to the Exton store. I wish I had started my mattress search at Exton. The store manager at Exton, Steven, is polite, respectful and welcoming to customers. He is very knowledgeable about the various mattresses they sell, patient, and never pushy. For anyone in the market for a new mattress, visit the Exton location of the Mattress Factory for a great shopping experience.
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March 2024 by Marc Horton
John was very knowledgeable and helped us determine the best new mattress and platform for us. He is both personable and professional.
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February 2024 by Mike Swartz
We recently took advantage of the Mattress Factory’s President’s Day sale to equip our guest room with a new queen size mattress and box spring. The sales person was ver6 helpful, it only took 3 days to receive bed from their warehouse and the delivery team was on time, quick, respectful of our home and very friendly. I highly recommend The Mattress Warehouse for your mattress needs.
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February 2024 by Hollie Sandone
Great experience!
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February 2024 by Noreen Case
John is very knowledgeable about all the brands he sells and is wonderful in assisting customers with difficult decisions without making them feel pressured. A great shopping experience. I wish I’d gone to this store when I started mattress shopping.
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December 2023 by Tim Ogden
Went shopping for a new master bedroom mattress on Black Friday. We got just the right amount of attention from Dwight (I guess it helps that lots of people buy mattresses online now). We were unwilling to make such a major purchase without feeling the mattress for ourselves--no matter what the supposed return policies are for the online vendors.We were able to spend more than an hour trying mattresses. Dwight checked on us regularly, answered questions, helped us understand the differences. He never tried to upsell us--if anything he kept pointing out options at the lower end of the price range. We never felt pressured.Overall it was probably the best experience I've ever had shopping in-store for a mattress.
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December 2023 by Ranadeep Reddy Basani
Had a visit to the store couple of days ago, had an excellent service, helpful recommendations and finally ended up with lot of detailing on which mattress to choose from. thank you
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November 2023 by Michelle Peters
We had a great shopping experience here! Steven helped us very quickly find a great mattress that suited mine and my partners very different sleep style. He was super personal and made us feel we were truly getting the best deal we could possibly get! We had our mattress and boxspring delivered very smoothly and quickly. I absolutely recommend the mattress factory to anyone looking for a great nights sleep, regardless of your preferences. Thanks Steven!
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November 2023 by m scavitto
Had a great experience buying our mattress! Steve was very knowledgeable, pleasant and we never felt pressured. Would definitely recommend buying from here.
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November 2023 by Steve M
Steve was great to work and very knowledgeable. No pressure sales. It was a great mattress buying experience.
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November 2023 by Justin C
John was very professional at the Exton location he was knowledgeable and helped me out picking the right mattress highly recommend him.
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October 2023 by Sarah Prieto
Quick, easy, honest!Dwight was great to work with. Didn’t try to oversee. He got what we were looking for and directed us right to great options!
