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May 2024 by Enri Azizaj
Had a great experience purchasing a car from this dealership (online purchase). The sales team was very helpful right from the beginning. They provided photos and videos of the car and also handled special requests to personalize the car prior to delivery. They were also great in dealing with my insurance company in order to get the car registered in my state. Shout out to Pete B.! Thanks again for all your help with this purchase!
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April 2024 by Samantha Segal
I am very upset and disappointed with my experience this time around with mini, I leased a mini 3 years ago and had an amazing salesman who really helped me, made me feel heard and was just all around a great guy. The sales man I had this time Brian was not that, he seemed very unfamiliar with the whole process of selling a car. I was giving very shocking amounts of monthly payment at first when I was very adamant on what I wanted my payments to be as they were not unreasonable. Another very sleazy salesman came over to help which he did and got me down to what I wanted but I felt super taken advantage of from both men after finding out my payments are actually almost $100 more then I was told. I asked at final signing what my end payments would be and was NEVER informed of this information. I will NEVER lease nor buy a mini cooper again. This place should be ashamed for taking advantage of a 24 year old girl who they have worked with before. If I could break this lease I would.
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January 2024 by Claudia Moffa
Just worked with Peter and John to buy 2 cars. I know, crazy, but love the minis. We purchased a Mini Cooper S and a Countryman. They were so helpful and accommodated every one of our needs. I highly recommend if you want a mini go to Mini of West Chester! You will not regret the decision. Ask for Peter. Happy New Year!
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November 2023 by Rob
Only dealership I have ever dealt with that does not answer their phones.
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September 2023 by Timothy Davenport
I had to redo my review because of the great job the manager did and I like to apologize to the new guy. Great job to all
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September 2023 by David Nolen (Dave)
Very nice dealership and great service.
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September 2023 by Paul Keisling
Jake was great to work with. He was responsive and thorough. Very professional
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August 2023 by Clark C.
SHOP Dearship repairs before you go with their proposal, unless you are filthy rich!Last week I brought my Countryman to Mini West Chester in for inspection. the check engin was on)( Their $190 diagnostic indicated several issues, one being an exaust leak coming through the flex pipe. Their quote to replace and repair was $917. I called around and Red Run exaust in New Holland siad it would be around $200, already a HUGE difference! I dropped it off Sunday night and Monday afternoon it was completed.....THE FINAL COST $97!!!!!!THIS DEALERSHIP PRICE WAS ALMOST 10X!BOTTOM LINE IS; DEALERSHIPS MAKE THEIR $$$ ON SERVICE DEPTS TO THE EXTREME ON MANY OF THE ITEMS THAT NEED TO BE REPAIRED. They also give you a check list of recommended service that you can likley also have done elsewhere by a similarly qualified mechanic. Many BMW/higher end vehicle certified mechanics can be found elsewhere and are more affordable. DO your homework!They did do a nice job cleaning the car.
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July 2023 by Cheng Z.
I brought our MINI for routine service and oil change. Service was good. They communicated through text messages and video clips throughout the process. The waiting area/ show room was nice.
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May 2023 by John Preston
Service department is wonderful. Folks are super friendly and helpful. Waiting room is great.
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April 2023 by susan olson
I bought my first MINI this past weekend at Otto's and Michael Dixon was my salesman. I have bought many cars in my day and this was by far the best experience. Michael knows MINIs inside and out and he was quick to help me identify the best fit for me on the lot. I brought my son with me who is in the auto sales industry (and who has heard only good things about Otto's) and he too was impressed with Michael's responsiveness and efficiency in putting my deal together. He was fair with my trade-in, was nimble in figuring out the best finance option, and streamlined the entire purchase process. It was a smooth and Zen experience, as is driving my new MINI!
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March 2023 by Mark S
The whole experience with the service department is second to none. I have had my mini cooper’s serviced here for the last 10 years and the work has always been done quickly and properly. The loaner car program is a huge perk that very few dealerships seem to offer anymore . Otto’s is a 1st class operation
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February 2023 by Marilyn Bess
I bought my Mini countrymen at the Exton location. I was always impressed with how clean the garage was at Exton. I have now had my mini approximately eight years I continue to have my Countryman serviced at the new West Chester location.This year I have had two experiences with other dealerships that have truly highlighted the amazing customer service and experience at Otto’s MINI. The Springfield Hyundai had me me on hold for45 minutes trying to figure out if my daughter’s car was ready and left me to walk around the lot myself to find her car when I picked it up. When I took my Pole Star to Stillman Volvo, I couldn’t even figure out where the service department was because there was no signage, and there were just cars parked everywhere. I could not believe how crowded the dealership was and how stressed the staff seemed. It seemed that they gave everybody the same appointment times.I have always had pleasant interactions at Otto’s MINI, and I actually consider it fun to roll up to the overhead doors and to know exactly where I am going because there is good signage. The staff are always ready to greet you when you arrive and even if they do have to ask you to wait a couple minutes they acknowledge you immediately.
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January 2023 by buildmorefarms100
I felt like Ottos Mini dealership was less than enthusiastic about selling a car. It was almost like I was a bother. My gut instinct tells me to stay away. Allentown Mini howev was more than happy to have my business!
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November 2022 by Carol Dwelley
I just got my first Mini (Countryman) at Otto's a week ago, after searching through many dealers. I absolutely love it! Mr. Dixon went above and beyond to help me get the Mini I wanted. It was a great price and in great condition. He made it a very smooth transaction. We really appreciated his help! We will definitely recommend him and Otto's.
