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December 2023 by karen reed
Got notice that package u deliverable. No door tag. How do I get my package.
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December 2023 by June Malocu
I really thought my issues with FedEx had improved as we must have gotten a regular driver but here we go again. I honestly try not to order from companies that use FedEx for their shipping. I dread ordering from Walmart because I know they only use FedEx. I’ve had to make so many calls about the drivers, whether they’re backing down my driveway running over stone pavers or we’ve had a delivery person arguing with my husband because of where the packages were thrown or a driver hitting the edge of my roof with the truck. I’ve talked to Cheryl at the office so many times and I know her hands are tied and she really does try to make the best of things. FedEx is the only delivery company I have a problem with. I never have an issue with UPS, ever. Today, once again, I found my packages were found in the stones at the top of my driveway next to the road. It’s almost like a guessing game of where the packages will be thrown, you literally have to look all around the entire property because I’ve already found them on my back patio which is nowhere even near the doors, it’s out of the way and you have to walk by the front doors to get to it. It’s just so awful. I have a large driveway and turn around area so there’s no excuse to not drive down and put them by the door. When I called, they said they put a request in on my account making sure they would not be dropped off at the top of the driveway because of theft in the area, but I guess that doesn’t go for all the drivers.Edit to the initial review the following day:Delivered the packages and let them at the top of the driveway by the road again!! So frustrating!!!
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December 2023 by Brian Fenimore
I read a post earlier about theft at this facility and it is true. Just had a $900 iPhone stolen at this facility. After 7 days and no movement of the package, but scanned into the facility and no delivery, I drove to the facility myself and spoke to somebody. I won’t say their names because they were helpful but unable to locate my phone. They acknowledged the theft problem and advised me to file a claim against FedEx for lost/stolen items which I’m doing today, and I’m filing a police report with West Whiteland Township Police. I’m amazed that this continues and literally has thieves employed and continuing to do this and no way to stop it with surveillance or other means. UPDATE: I officially filed a police report. Hopefully the detective group investigates.
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December 2023 by Jon-Michael Socaris
The fedex location in Exton, PA is running a criminal conspiracy with electronics. I have now had two phones, one lost at the exton location and one out for delivery that was never delivered in the last phone. The worst part is filing a complaint with fedex is useless because they never call back and when you call they said oh they looked and couldn’t find it. When pressed on whether cameras were reviewed or employees interrogate they said not. It is a true disgrace that fedex franchises its routes and there are no internal controls or audit process to review whether complaint investigations are conducted competently. Kore logistics who is the franchisee and runs the exton station has culpability as well! West Whiteland police should be contacted in the instance a package is stolen or lost by the exton station employees. Updsting my review, it was confirmed by the Exton station fedex that an employee scanned the package on the delivery vehicle then moments later scanned it off, and basically committed a felony by stealing a package valued at over $1,000.
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October 2023 by Eddie Mann
Claimed my package was delivered. Left no tag or anything. Package was never delivered and now FedEx has closed my case claiming there is nothing they can do. Hopefully this location will stop being used to deliver packages.
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October 2023 by John Muller
Worst shipping company in history. Failed to follow delivery instructions, Lied three times on the phone that a shipment was to be returned to sender. Do not trust a single word over the phone, ever.
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September 2023 by Anthony Pagano
Says they ‘’attempted’’ to deliver package, I was home all day no door tag no knock nothing, not the first time this has happened
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August 2023 by Todd Morgan
I have been scheduling ground pick up since 2020. Both of the divers I had were GREAT! Last week I got a new driver, She's useless! I schedule pickups online like I always did and if she feels like stopping she does, if not she just drives by. TWICE in the last week! Try and call this depot! No such luck! I'm going to start using UPS, I need and want DEPENDABLE! Not this nonsense!
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August 2023 by Doug Fell
Every time we get a box from Fed X the driver leaves it ouside the basement door exposed to the weather when only a few feet away is a covered porch over the front door. Worst package company out there. UPS and Amazon have no problem putting boxes on the porch.
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August 2023 by Melissa
Exton Fedex location driver lied - I have been home all day for 2 days and keep getting alerts that they attempted delivery and I am not home!! I called 4x and supposedly spike to a manager who called the Exton location and that supervisor was supposed to call his driver - yet no one did anything and now it says I have to go pick it up!!! They never came to my home and it says they attempted 2x!! Bunch of liars and no one helps at all!!! I even had front door open with a sign saying I was home!!!
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July 2023 by Carmen P
Delivery drivers just straight up lie about attempting to deliver a package. I’ve been home all day and no FedEx driver came through
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June 2023 by Mike Halliday
I’ve had multiple pairs of sneakers supposed to be delivered threw fedex in west grove and either my packages get lost or it gets delivered and it’s not even the right box the last pair of sneakers I ordered I opened and it was dog treats I got someone else package with my name on it then I got the run around from the people at fedex till they were delivered days later this place is an absolute disgrace and should be put out of business
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March 2023 by Alexander Hartman
There’s a colored gentleman I seen smoking pot in the fedex truck. I also noticed my packages are constantly late he seems to be my drive often I believe his name is reto Rollins please fix this issue
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February 2023 by Chris Bunting
This location steals packages constantly. They get marked delivered and fake names for signatures, complaining goes nowhere... as another reviewer stated this location employs thieves. Only packages marked with expensive names like dell and apple have this issue
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December 2022 by Leanne Murtha
FedEx takes zero responsibility for their errors/mistakes. Delivery service is horrible. Customer service is rude. FedEx is unreliable.
