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November 2023 by Mike B
Bought a used vehicle from Fred Beans Ford in Exton online. My Carfax states that tires were replaced and balanced the tires were fine but the TPMS sensors were missing completely. I found this out after taking hold of the vehicle. I had to replace out of pocket $600.
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October 2023 by Nina V.
This place is always so responsive to my needs. The staff are wonderful. Natasha is especially professional and knowledgeable. I have recommended to several friends.
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October 2023 by Dale Kreider
Price and follow up great.2.25 hrs to install 4 new tires / l ordered a week in advance and in stock immediately. First customer in the door that day with confirmed appointment.This service should have been a 1 hour at the most.
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September 2023 by julia b
I use this place every so often and they are typically fine. I woke up with a nail in my tire and wanted a quick fix before work, I called to see what the wait time would be and the guy on the phone was SUPER nice and said shouldn't take long bring it in and we will fix it... so I bring it in literally five minutes later. I'm waiting in line and some bald dude calls me up and I tell him I just spoke to someone (assuming it was the guy already helping a customer) and get into everything and he goes yea no it'll be two hours. Literally completely wasted my time. The guy next to him literally stopped what he was doing and asked him why he said that as I was leaving. So clearly the bald dude actually doing his job just wasn't in the cards today lol.
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September 2023 by julia bissinger
I use this place every so often and they are typically fine. I woke up with a nail in my tire and wanted a quick fix before work, I called to see what the wait time would be and the guy on the phone was SUPER nice and said shouldn't take long bring it in and we will fix it... so I bring it in literally five minutes later. I'm waiting in line and some bald dude calls me up and I tell him I just spoke to someone (assuming it was the guy already helping a customer) and get into everything and he goes yea no it'll be two hours. Literally completely wasted my time. The guy next to him literally stopped what he was doing and asked him why he said that as I was leaving. So clearly the bald dude actually doing his job just wasn't in the cards today lol.
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August 2023 by Krista Martini
I brought my SUV in with a tire that kept going flat that I needed fixed/replaced that same day. I asked them to give me a price to replace all 4 tires and they were honest with me saying I only needed 3. The one was in good condition. I really appreciated their honesty and fair price. I told them I was done work at 4:00 and they had the job done at that time. I was very pleased!
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August 2023 by Daniel Marks
I would leave zero stars if I could. This place just tried to rip my daughter off for $5500.! My daughter took her 2018 Toyota 4 Runner to them for an overdue inspection instead of going to our regular place. They failed the inspection, telling her that all of her shocks were leaking and needed to be replaced as well as needing rear brakes. It was going to cost $5500 and wouldn’t be ready until next Thursday and this occurred last Friday. I called them and told them not to do anything and that I was coming there immediately to pick up the car. I took it to our regular place, which is Countryside Automotive on 113 and Bell Tavern Road. None of the shocks were leaking. All it needed to pass inspection was rear brakes.Definitely stay away from this place and take your business elsewhere. If they tell you something you don’t like or makes you skeptical definitely get a second opinion!
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August 2023 by Dan M.
I would leave zero stars if I could. This review is for the CJ's location on Eagleview Boulevard in Lionville, Pa. My daughter took her car there for an overdue inspection instead of going to our regular place. She was told she needed a new suspension, and that all of the shocks were leaking and she needed rear brakes. This was going to cost $5500.! This occurred last Friday, August 18 and they told her the car would not be ready until the following Thursday the 24th! I told them not to do anything and we picked up the car and took it to our regular mechanic which is Countryside Automotive on 113 and Bell Tavern Road. It turns out that it only needed rear brakes to pass inspection. None of the shocks were leaking. I would highly recommend AVOIDING this particular CJ's location!!!
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August 2023 by Janet Scott
I brought my car in for inspection and to have my tires rotated at 9am. By 930 I had received a call that my struts were leaking and they recommended replacement of both ugh. I did approve the replacement and must admit my cars suspension and driving seems much firmer than previous. I was happy with the quick turnaround time even though I was not expecting to have to replace or repair anything. I have always had a positive experience with any work I’ve had at CJ’s.
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July 2023 by KO Prusack
Natasha and Tia Marie are the best service desk representatives ever at the Lionville location. Both are very courteous, friendly, knowledgeable I have been happy with the service, repairs, maintenance and tire selection and purchases. Good team.
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June 2023 by Grant Perme
This was my first time at CJ's. I just showed up and they took my vehicle right away. I purchased four new tires and had them installed. The girl working the counter (I'm sorry I can't remember her name) was incredibly nice and professional. She was juggling many customers, phone calls, and even an insurance claim and never once seemed stressed or expressed frustration. As someone who also works retail I can say she was great! The techs got the tires installed in an hour and a half and I was on my way. Great experience!
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June 2023 by beth fuller
Had an awesome experience with CJ's tires in Lionville. Natasha was our service rep and she really went the EXTRA mile to help me find the exact tires and rims I needed for my truck, and let me tell you it wasn't easy! She researched other dealers on her own time, and stayed on the phone with me one day 30 minutes after her shift was over just to try and figure out which direction would be best for my truck. Customer service is a lost art nowadays so when you do get it you really appreciate Thank you Natasha, and big shout out to another rep (Bob) for giving such great support and service. Highly recommend CJ's in Lionville !! Thanks Bill
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June 2023 by Joe Shanley
I am never ever going to the dealership ever again. At the dealership, they treat you like an idiot. At CJ’s they were up front, friendly, and seemed actually willing to help me and the other folks I heard come in. Not to mention, affordable and quick! Shout-out to Natasha for the incredible service!!
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June 2023 by kevin M
Had a full set of tires replaced. The work was done well and at a good price. The really annoying thing is that they don’t schedule appointment force this service.
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May 2023 by Andrew S.
While traveling through Exton, PA on our way to vacation, a plastic piece in the front passenger side wheel well came unfastened and was loudly rubbing against the tire. We stopped at CJ's to see if they could quickly help us get back on the road. The plastic piece was torn up pretty bad. The operations manager, Natasha, was so friendly and assured us that she and her technician would do what they could to at least get us back on the road. Within an hour we were. The associate, Tiamarie, was also very friendly and helped my young children setup an XBox so they could play a few games while we waited. Oh, and they didn't even charge us! I will definitely remember the great service I received at CJ's in my time of need when it comes to needing automotive service in the future!
