This Verizon store is known for its excellent customer service and knowledgeable staff. Customers appreciate how quickly issues are resolved, with one technician fixing a phone in just five minutes. The staff is very engaged and eager to help, offering solutions such as changing SIM cards and troubleshooting connectivity problems. Although some issues, like phone service, may be challenging to fix, the team remains patient and dedicated. Employees like Tom and Thuro are praised for their polite and clear explanations, making it easy for customers to understand how to use their devices. Even when initial visits are not immediately successful, staff like Steve work diligently to provide good service on subsequent visits. Overall, this location is highly recommended for attentive assistance and professional support, with staff members who genuinely care about helping customers with their phone needs.
These people explain programs and go out of their way for you. Kyle was exceptional!!
January 2026
We stopped into this store after a terrible experience at the Verizon store in Yorktown Plaza. The staff at the Upper Peach store was fantastic. They went out of their way to explain everything, they even suggested we make a few adjustments to our plan, saving over $10/month off our bill.
November 2025
Steve and Anthony spent a lot of time helping me reset my phone. They went out of their way to make sure I had it programmed. They also helped me get new add ons which helped me back up my phone properly. Easy to work with. Highly recommend.
