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January 2024 by Orocular
You didn’t even take my call.
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September 2023 by Nick Eakin
Always terrible service here.
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September 2023 by Steven D
Last weekend we rented something from this location. First off, they had the reservation wrong. They said I reserved the wrong trailer when I know I didn't. On top of that, we had 0 explanation on anything. Come to find out, it was the manager (their name starts with an M) and they acted like it was a total inconvenience that I opened that front door. Manager M was very rude and unprofessional. Equipment was great, after all it is UHaul, but professionalism means everything, hence the two star review.
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July 2023 by THACOLLECTA
I rent from this location exclusively, because of their service and reliability on a moments notice. Great owners and staff.
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April 2023 by Jennifer Stevens
Scheduled for a tow hitch install, showed up and they told me their mechanic wasn’t there even though I had an appointment.
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April 2023 by Secretary Erie2nd
Scheduled a truck pick up online, went to the store and there was no truck for me to use on my big moving day. Extremely frustrating, I had to drive 20 minutes out here, they couldn't even give me a call to let me know they didn't have a truck? Will not use this place again.
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March 2023 by Terra Miller
The Pittsburgh Ave location has always been wonderful to work with... I dealt with another Location that way over charged me and 2 friends. Now I owe $200 and can't rent when I really need it!! I lost my brother, best friend2pets my truck my homeand now U-Haul... Et tu U-Haul...
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January 2023 by Travis Clabbatz
Had a hitch scheduled for November 24th, without notice that appointment was canceled and scheduled for December 18th , asked for a manager to call , no call no voice-mail, apparently then was rescheduled for Feb 7th , all without telling the custom who actually drives the vehicle that the hitch is going on. Couldn't get anyone from the store to ever call me . 1 star is to much
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December 2022 by Kyle Stallard
There's nothing inherently wrong with U-Haul. Everyone know what to expect because of the way it's priced. I rented a moving truck and it was a good price and the truck was good enough. However, what I hate about this location specifically was returning the truck. I had specifically chosen to do the online check-out and check-in process because of issues with rentals in the past. When I returned the truck, I began the online check-in process but was stopped by an employee who insisted that they would take care of it. Needless to say, they didn't check it in until the next morning and I was double charged for everything except gas. I was able to get my money back after complaining but I can't begin to imagine how many other people may get double charged and not even notice.
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June 2022 by Richard M
I reserved a truck and loaders/unloaders and took time off work only to be told less than 24 hours in advance that they didn't have the truck here. This is not the first time or the only location. Next time Penske!
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June 2022 by Popeye Jingle
One person made an appointment for a hitch installation, another person said "no, it'll have to be a later date", and then I was never called when the parts came in, so a third person pushed my appointment to over a week later. Still had to pay the priority 2-day shipping, even though the parts were delivered 8 days later
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April 2022 by Jason Kehl
Their call center set a date and time to come in and have A trailer hitch mounted and wired on my truck. I made arrangements and went in the date and the time they set for me and when I got there they didn’t know I was coming and didn’t have the parts to put on my truck very frustrating.
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January 2022 by Amanda Cooper
Horrible company. Charges for gas after you already filled it to where it was at when we rented the truck. $30 for labor and another $18 for 4 miles.
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December 2021 by Amanda Brown
Reserved the truck easily online for same day pick up (12/1). Staff was courteous and helpful. But I much appreciate the gentleman I dealt with when I returned the truck on 12/2. I ran into an issue with my storage unit (not through U-Haul) and it was a total mess and ended up needing the truck and extra day. He was so nice, helpful, and he really made things better. I’m sorry that I didn’t get a name, but he was fantastic and I hope he knows that he made my situation a lot easier to deal with. Definitely recommend!
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December 2021 by John Martini
Just stood at propane refill station for 15 minutes. No one acknowledged. I was in a truck with trailer so I wasn’t hard to see. I even called 5 minutes earlier to see if open and where to park.That’s why I go to rent a wreck on 26th when I can. This is Sunday they weren’t open otherwise I would have gone there.Service and price better.
