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August 2023 by Gina Franciosi
I will recommend this company all day, every day. When I sent a message (via email) with questions, I expected a delay in response, but the owner texted me immediately with answers. I love that type of customer service, responsive, concise, honest, and just really nice! The hardware was ordered but had to be returned because of a randomly weird door height. The return was seamless, the owner again texted me with a return ticket and lo and behold, I did not have to pay to return the hardware. My order was a standard size width and that may not be the case with a custom order. Overall, this company is a gem and I will definitely be a return customer some day.
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February 2021 by David Rickman
Wish I could give zero stars. Product represented as their product is actually a Chinese company that sells on Amazon called Easelife. He takes your money and orders from Amazon to ship directly for you. I might add at more than twice the cost. If you want to return, he charges 25% restocking fee. In another review response here, he says the restocking fee is to cover his time and effort for packing up and shipping the process. Funny that it is Amazon doing his work. So for a $280 product, charges $70 to return. Only cost him $106 on Amazon. He then probably sells the return on the "Clearance" section of his website. His other comment to me was "We buy and ship from 3 vendors... like other businesses buy for one price and sell for another. " Right but honest businesses don't represent the product as theirs and ship from another retailer. Super shady... Buyer beware.
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January 2021 by David R.
Wish I could give zero stars. Product represented as their product is actually a Chinese company that sells on Amazon called Easelife. He takes your money and orders from Amazon to ship directly for you. I might add at more than twice the cost. If you want to return, he charges 25% restocking fee. In another review response here, he says the restocking fee is to cover his time and effort for packing up and shipping the process. Funny that it is Amazon doing his work. So for a $280 product, charges $70 to return. Only cost him $106 on Amazon. He then probably sells the return on the "Clearance" section of his website. His other comment to me was "We buy and ship from 3 vendors... like other businesses buy for one price and sell for another. " Right but honest businesses don't represent the product as theirs and ship from another retailer. Super shady... Buyer beware.
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October 2020 by Scott Suidinski
I purchased a double bypass barn door hardware kit. When I installed it I felt the quality was cheap. I’ve installed barn door kits before and expected more for the price I paid. The website states that 2 floor guides are included in the double bypass kits, however I only received one. That’s when Jon Whaley was really revealed to me. My emails and phone calls went unanswered for about 2 weeks. Phone calls always go right to voicemail and the mailbox is always full. Eventually, I pushed enough to elicit a reply. All I got was an excuse that I was only supposed to receive one guide. I screenshot the page from their website stating it should include 2. Of course, no reply. I even offered to buy the part I should’ve received in the first place. No response. At that point I tried to buy one online. In my search I found Penson & Co. They are the same company that was printed all over the box I received from The Barn Door Hardware Store. You can buy the same items directly from them for much less. They even have the same product pictures on their website. I tried to buy the guide from them directly, but without an order # (since I didn’t buy from them) they couldn’t locate the exact part I need. By the way they are a Chinese company! So be aware of the cheap products and ultra poor customer service you’ll get from The Barn Door Hardware Store.
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October 2020 by Ronda Frazer
These barn door kits are far too expensive for the quality. You can find the exact same items for more than half the price most other places. Do yourself a favor and keep looking for better pricing. Most times you get what you pay for. In this case, you overpay for basic materials.
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December 2019 by Jason Diebold
Although the product seems to work ok. The customer service is non existent. If you call the number you will get a VM that lists all the companies this owner does and the voicemail is full. I just needed a paid invoice for a tax audit. Not a good way to do business!!!!
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October 2019 by Tim Ritzert
Ordered a single sliding kit with outside and inside pull handles. Got the door hardware kit, but no handles came. Sent them an email but got no response. Tried calling them, but voicemail picks up and says leave a message, however, the mailbox is full so I can't even leave a message. How convenient! Beware of this company! Really shady that they don't even list their phone number on their web site. Had to find it on google. Wish I could give them zero stars due to their very poor customer service!
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March 2019 by Jesicca Skoloda
BUYER BEWARE!!! It's clear barn door hardware can be found anywhere for under $200. I chose this company because it appeared they specialized in this area. I bought a set for nearly $500 and based off the description thought it came with the doors. I was so disappointed and shocked to see I paid $500 JUST for the hardware 😣. Same day I reached out to the company but they wanted to charge a 25% restocking fee. Again the restocking fee just to return is the same price to just buy hardware from a competitor so that didn't make sense. I held onto the set, never opened the box, and waited for a bigger project worth this “extremely expensive hardware†We had just purchase a $400,000 property, built doors and for the first time opened the box. We were APPALLED to see we paid nearly $500 for UNFINISHED raw steel. I can't even use the handles because they are marked in plain sight huge “CHINA†this company brags about being made in USA but they use CHINA parts. My husband said he could have built this same exact kit for $40!! When reaching out to the owner he offered absolutely no help but bragged how he sells 1000's of these without complaints. Meanwhile I see the same set I ordered now selling on his website for less than 300. I feel like he is a crook who took our money, provided a low quality product, and doesn't have enough pride in his business to do the right thing despite multiple emails and attempts over 3 years to do the right thing. Very disappointed! Save your money and shop elsewhere. I'm a Realtor and real estate investor and have seen many similar products installed for a fraction of the price that are MUCH higher quality!
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February 2019 by Finance Manager
Great online presentation. Great service when I need assembly help and called. product easy to work with and assemble. Barn door purchased fit perfectly. Shipping was on time as stated.
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February 2019 by Austin Hancock
They shipped my package within the 2-day shipping gaurantee. Love that it's all American-made!
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February 2019 by meghan Zonno
fast shipping!
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March 2018 by tom carangi
Love this barn door hardware. Made in USA but they also havd imported kits if you want to save a little money. Shipped super fast. Thanks!
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September 2017 by Jessica Johnson
Garbage. Product says Made in USA but not actually made in USA its just packed here. Terrible business that looks like a fake operation when looking close. Just found out the person running the business Jon Whaley is being sued for trying to steal the business from the real owner. Just google jon whaley lawsuit and you will see everything.
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August 2017 by Mina Bean
Beautiful doors with great quality tracks. Cosumer service was a great help
