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November 2024 by Dave Kuczynski
Good customer service
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November 2024 by Ray Kroc
The town of Erie will never forget how spectrum held us as a people hostage with their monopoly. Charging outrageous prices for bad internet. I just switched to another provider happily as soon as it was available. Goodbye your monstrous overlord, may you go swiftly into bankruptcy.
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November 2024 by Michelle Bostaph
I would not give them a one star but have to!! This company I never had an issue with then my son goes to them they refuse to turn off services when the service is didn't work because he got the affordable capacity program from the government so they kept adding and adding more money to his bill every month then I'd let him make payments with my mac card was a one-time payment every time because he had me down to talk to them to try to get the service cut off that makes me reliable to pay his bill they told me and they started taking money out of my account refuse to take off my Mac card from his account that they saved without permission also without permission they put it on auto pay and told me to suck it up and pay for My son's account and they took my money and return it told me I am responsible to pay his bill he's a over 18 it's not my responsibility to pay his bill not in my name
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November 2024 by Mike BigMac
Always trying to upgrade you cable is too expensive as is
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October 2024 by John Johnson
Plan on being there for a while. Now that they have added mobile service, it’s no different than going to your mobile store. Simple billing question and I had to sign. Than when it’s my turn I’m told because my name isn’t on the account, there’s nothing they can do. Looking for new internet provider now.
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October 2024 by Rod Showers
After a wait I was taking care of by one of their reps. I was turning in some equipment that went pretty smoothly. However when I ask about purchasing a new phone because I am a Spectrum mobile customer I was told that I have to have Spectrum internet or they won't sell me a phone which makes no sense. I was also told that my Spectrum Mobile bill is now going to go up $10 because I canceled my Spectrum internet. I was not told that when I subscribe to Spectrum mobile. So if that occurs I may be looking for another provider.
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October 2024 by Roberto Montenegro
Angelita took great care of me.
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October 2024 by Howard Ellman
I tried to pay over the phone and they want to charge me $5 for that what a scam. First I was $30 then I was $40 know I'm up to $56
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September 2024 by Mar Rod
They lied to me telling me phone has insurance and I can upgrade paid phone off and they played me. So if you thinking spectrum is good no they are false advertisement and liars but I will
Spread this through social media and tik tok
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September 2024 by Jorge luis Cruz molina
Spectrum is a horrible company as my experience plus bad customer service. I sign up for WiFi internet last month and I was told my bill coming up was going to be for $93. I just got the email saying I owed $195.65. I feel like I got rip off legally. Plus they even try saying that I had sign up for WiFi bout 3month ago and I told the I just sign up last month cause I just recently moved in my new home. That just literally told me they don’t have nothing under control and they aren’t professional at their career. Any body out there that is looking for cable or internet I strongly suggest you not to have spectrum as your cable supplyer. They are a rip off and they will steal your money. Jennifer was a kind beautiful lady. But will was a horrible employer and very disrespectful. For any body out there. I strongly suggest you Verizon internet. They have very good internet very fast and a great customer service. Plus if you have medical insurance. You get 6month free. Hurry up and try them and see for your self. But if you don’t believe what I am saying about spectrum. Feel free and get service thru them and experience for your self how quick you can get robbed.
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September 2024 by Jannette Medina
Hector was really knowledgeable about their products and services
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September 2024 by Maria D
They are slower than heck and are always taking breaks!! Had to wait a flippin hour!!!
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September 2024 by Dan Neubert
Horrible wifi. And I can't get anything else, because they have a monopoly in my city.
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September 2024 by Marie Coutu
Little expensive in my opinion.
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September 2024 by Ricardo Salazar
AWESOME! VERY CLEAN, COMFORTABLE, & RELAXING ENVIRONMENT, WELL ORGANIZED EXTREMELY PROFESSIONAL, WELL STOCKED WITH THE LATEST PRODUCTS & TECHNOLOGIES , EXTREMELY FRIENDLY STAFF & PERSONNEL...
