Spectrum Store
Cell Phone Stores,
Internet Service ProvidersHours:
2045 Interchange Rd Unit G-103, Erie PA 16509 Hours
About Spectrum Store
The Spectrum Store in Erie provides services for Internet, mobile, cable TV, and billing. Experiences at the location vary. Multiple reviews describe staff as knowledgeable, friendly, and going the extra mile, with one noting the team welcomes customers well. Specific assistance with setting up new accounts and returning equipment is reported as smooth and helpful. However, other visits are described as difficult and unhelpful. Some customers report that staff could not resolve issues with restoring service for an account and were not nice. Policy limitations also caused frustration; one customer could not get help because their name was not on the account, while another was told they could not purchase a mobile phone without Spectrum internet service and faced an unexpected potential bill increase. These experiences have led some customers to consider finding a new provider.
Most Recent Reviews
January 2026
I wish the prices were just a little bit lower but the service they provide and the speed of their internet make up for any mixed emotions i may have about the prices. Super friendly and understanding costumer service as well. They were polite and really food their best to work with my situation.
December 2025
The store was great, I was welcome by Justin who had great advice and cared a lot on how he and the team welcomed customers.they were knowledgeable and friendly.I would definitely go back.... Good job guys, keep it up! Customer facing jobs are difficult and you are doing it right....
December 2025
Two staff members, seven people waiting. On a Tuesday morning. How does this company stay in business?
More Comments(125)
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