-
March 2024 by Jack Carbonneau
Very helpful customerservice. Everyone is very friendly
-
February 2024 by Anthony Gulick
I recommend that if you bank with PNC, do not go to this branch. I had an appointment scheduled today at 11:45, and to start there was no receptionist like there usually is. I went to the front teller to check in and they said that they would be right with me. After about 10 minutes of sitting in the lobby, nobody said anything and one of the personal bankers finally asked me if I needed help (and I thought I already checked in). I continued to wait and after about 20 minutes, 2 other customers walked in who knew the female banker and she waited on them (because they were regulars I believe) and at this point it was 25 minutes in the lobby after I had an apportionment scheduled at 11:45. After 30 minutes at about 12:15, I called the Buffalo Road branch and I went there instead, and they are always more reliable and professional. I had an appointment scheduled to close out all of my accounts so they were already losing a customer, but it is a shame that they acted like they didn’t know that I was there, instead of checking up on me, at least saying that they would be with me soon, since I scheduled an appointment. There was another man in the lobby who told me he did not have an appointment but he was waiting for an hour. Sucks to see that after you wait in the lobby for a half hour, everyone acted like I didn’t exist, and watching people come in after me and get waited on by the banker when I had first priority with an appointment, is bad business. If you bank with PNC, I recommend you highly to drive out of your way and go to Buffalo Road because the PNC Pine Branch has never shown good customer service, especially for people who have appointments.
-
October 2023 by Nando Garnica
Need more workers, been in line for 30 mins !!
-
July 2023 by Deborah Sansone
I do my banking there
-
February 2023 by Jordan Esser
I usually come here for my banking needs. Michelle is very helpful and so is Cole. The wait time isn’t too bad for being busy either, just be paitent! All very kind workers.
-
November 2022 by Sean Strain
Robert was super helpful and very courteous as well. He was very engaging, and the service was lightning fast. Any time I go in there the whole staff is very friendly.
-
February 2022 by Eric Adkins
Today was my first day at the branch. I was negative in my account and came in to deposit money into my spend account and my negative account as well. The lady at the teller was really sweet, and professional. Both ladies was nice actually. She noticed my account was new, and asked me if I knew the benefits of Virtual Wallet or asked if I had any questions even though my account was opened at another branch. We had a nice, short conversation while I was depositing money. She was absolutely kind. I wish I would of got her name. :) Great experience. I will be heading to this branch more for my banking. Simply because it is closer to me then the other branch. However, my home branch has great staff there as well. Every branch in Erie I came across has been excellent with great staff. But, this branch is fantastic and the ladies we're great!
-
February 2022 by ARK 469
I was given terrible financial advice from an advisor. He put his needs above client.
-
November 2021 by Rachel Ward
Clearly understaffed
-
June 2021 by RH Erie
I set up an account to park money in March 2020 and was promised a certain percentage of interest that was a promotional rate, if I used their credit card rewards card. I applied for the card and after 3 months and no interest, I inquired. The bank advised that they could not honor the promotional interest rate. I told them that this rate was still being promoted online on their site, and they advised that there was nothing they could do. I closed that account but kept the rewards card. The card is supposed to earn minimum 1% + in gift card or cash back rewards. With my business I have several Bank of America and Citibank cards, and have never received lower than 1% reward. The PNC card is earning 2/10% rewards. I have inquired several times but their system is "down" and they are unable to respond. That has been going on for 3 months. Do not believe a word from PNC bank in general and certainly not from the Pine Ave location. I have not experienced any issues like this with business or personal banking from FNB or Northwest Savings. PNC can not be trusted. Find another bank.
-
September 2020 by RH PA
I set up an account to park money in March 2020 and was promised a certain percentage of interest that was a promotional rate, if I used their credit card rewards card. I applied for the card and after 3 months and no interest, I inquired. The bank advised that they could not honor the promotional interest rate. I told them that this rate was still being promoted online on their site, and they advised that there was nothing they could do. I closed that account but kept the rewards card. The card is supposed to earn minimum 1% + in gift card or cash back rewards. With my business I have several Bank of America and Citibank cards, and have never received lower than 1% reward. The PNC card is earning 2/10% rewards. I have inquired several times but their system is "down" and they are unable to respond. That has been going on for 3 months. Do not believe a word from PNC bank in general and certainly not from the Pine Ave location. I have not experienced any issues like this with business or personal banking from FNB or Northwest Savings. PNC can not be trusted. Find another bank.
-
June 2020 by David Rosswog
Got fees for accessing balance (accidental), and a withdrawal. Attempted to call... close earlier than expected.
Just talked to person and found out fees 4x per cycle are forgiven...and up to $10 of other bank fees...a little less disheartened.
-
August 2019 by Dr. Dave
Got fees for accessing balance (accidental), and a withdrawal. Attempted to call... close earlier than expected.
-
June 2019 by A Nuri
They are the worst bank ever not friendly every time going there new faces no nothing about good customer services,I want to tell every one take your business to Erie Federal Credit Union
-
February 2019 by Amir Nuri
They are the worst bank ever not friendly every time going there new faces no nothing about good customer services,I want to tell every one take your business to Erie Federal Credit Union
