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November 2023 by TJ Young
Driver was just stopped at red light and decided they didn’t want to wait and just ran it…on peach street. ZNY-2350 license plate truck MEC-P219
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July 2023 by Dalene Lawless
Very disappointed. Service was terrible to say the least. It shouldn't take almost 2 weeks to order supplies. Too much finger pointing between departments. It's a shame they are the only game in town.
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May 2023 by Susan Misinec
My primary care doctor sent an order for a rolling walker to Medcare several weeks ago. When I checked with Medcare, they said they hadn’t received it. When I checked back with my primary care doctor, they said that they had sent the order several times and they didn’t know why Medcare kept saying they didn’t have it. Finally today when I called my primary care doctor’s nurse back, she said she’s going to print the order out and I can take it directly to the company. However, I’m going with an entirely different company because I’m sick of waiting for Medcare to be a responsible company.
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March 2023 by DJ
Keeps calling even thou told them I don't need anything but in order to have them stop calling I need to provide personal information to them... That makes zero sense
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December 2022 by Ryan eller
Order for my Cpap was sent here and this joke of a company tried to get me to pay for way more then was needed saved a ton of money and went to a better company
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December 2022 by Kerrie Parkhurst
I used to call in my supply orders, now I use the online chat. Always a pleasure and quick shipping. I’m always updated with with any changes regarding insurance coverage too. Helpful staff.
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December 2022 by Karen Moski
Terrible service. Long phone waits, several hangup while on hold. Delivery was rude, rushed, and did some damage to my belongings. Shopping for a new company as I write this. I am done with them.
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December 2021 by Leah Humphries
Their corporate company is hard to get a hold of and impossible during the last week of December. I just placed my last order with them. It should not be this hard to get orders shipped out every month. It should also not have to take 45 minutes being on hold to get a customer service person.
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December 2021 by Maister Victor
Very unreliable medical equipment supplier. Ordered supplies over a month and half ago and received a wrong supplies. Called them about half a dozen times trying to get right supplies and nothing happened. Now they send me a bill of over $200 for the supplies I can't even use. The company is very hard to deal with. They send you from one department to the other and nobody does anything. They Tell you they take care of it but all they do send you a bill. Not recommend if you are a new customer. Looking for another supplier myself.
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December 2021 by J C
Trying calling and on hold for over 30 minutes without talking to anyone. Used the text chat once and thought I was getting somewhere. NOPE! Trying to get assistance for my 86 yo mother after they have been prompted by two different doctors to provide the appropriate equipment and no action. They are a worthless company. If I could give them a zero I could!
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December 2020 by Jonas Laird
I have been without my medical supplies for 4 months... Because they told me that it was an insurance issue... Im almost completely out of supplies... so i switch insurance... Just to find out that medicaid is the one who covers my medical supplies... And i switched my medicare... So i could have had my supplies 4 months ago... I have a tracheostomy and im almost out of supplies for that... And I could die... without my supplies... I called yesterday... At the erie store... They connected me with someone else to order those supplies... And they said that their computers were down... That they'll call me back... Well they just called me back... Started ordering my supplies and hung up on me!!! So now i tried calling the erie office and can't get through... So i can be transferred to her again...and if i don't get my supplies... Especially my trach supplies... Im going to sue... I could freaking die!!! Thats how i breathe!!!
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December 2020 by Chad Altimus
Worst customer service ever!! If I could give it 0 stars, I would.I wish I had seen the reviews before I went here. I just thought that one medical equipment store would be pretty much the same as another. I chose it because it was the closest.My first bill from them was for $633. The bill said that auto pay was on. I got the bill the day before it was scheduled to come out of my account. If I had been out of town or not gotten to my mail that day, $633 would have been taken from me the next day. I called them and tried to get them to turn off auto pay. The guy lied to me and told me I had to do that online. I ended up having to set up payments. I feel like it was an underhanded way of forcing me to set up payments. So later, I set up an account on their website. When i tried to turn off auto pay it said that I needed to have customer service do it. So, I called them to try again to have them turn off auto pay. They said they did, but it still hasn't been turned off. It's been two months now.Also, their website to make payments is horrible! So, because of the way things are done, I now have 2 bills a month. I tried to make a payment toward one of the bills but the website put it towards the other bill. Absolutely ridiculous!!!
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December 2020 by Brittany Arrigo
I would easily give this company 0 stars if this was allowed. I gave birth to my baby over a week ago and was given instructions and a prescription over a month before she was born. I was unable to order until the day she was born and was told it would be over nighted to my house. I called Medicare and got it ordered. It was 6 days later and I still had not received my pump. I called back and was told that my request was there but they were still waiting on my prescription for my doc... I called the docs and they verified they talked with Medcare and got it ordered... 2 more days passed and still no pump... I called Medicare back to ask about the situation and was told again that my request was just made two days prior, and it still wasn’t filled. I reiterated the fact it was requested a week prior and AGAIN two days ago, Needless to say I’m at home needing to pump and still do not have my pump. They act as though I’m requesting morphine! It’s an OTC pump I cold of purchased but should of been included for FREE with my insurance. I’ve been doing this dance in a circle for 10 days now... Terrible customer service. Someone is not doing their job correctly.
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December 2020 by 2 Wandering Hearts
On December 6 of 2019 I gave birth to a baby. On December 7 of 2019 when I was still in the hospital I received a message from MedCare Equipment, LLC saying that they needed my approval in order to complete an order for a breast pump. I never called them back because once again I was in the hospital with my newborn baby. The next day I came home to a breast pump sitting at my door. I had not spoken to anyone at MedCare Equipment Company, LLC regarding this pump. I did not order it and did not approve of it being sent to me. I knew that my insurance company offered me a free breast pump so I assumed that the one sitting at my door was the one that they were sending me. I then looked at the website and saw that this was not that breast pump but an unapproved order for 425.00 from MedCare Equipment Company LLC. I immediately called my insurance company who contacted the doctor who ordered it. They also contacted MedCare Equipment Company LLC and told them that I would not be paying for this. MedCare Equipment stated the manager would be in contact with me and they never were. They just sent me a bill which I refuse to pay. Why on earth would I order a 425.00 breast pump when my insurance company offers me a free one? And why did they send me a breast pump without a signature or a phone call stating my approval. These people are crooks.
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December 2019 by Eric Shaffer
would give no stars if available. suffering from chest pain and fatigue that is keeping me from working. both my primary and cardiologist state its from sleep apnea. medcare has the order, but cant get me in for over a WEEK! thats me going to them and the girl even stated it wouldnt even take 10-15 mins to complete process. horrible customer service! i work in the plumbing field, and we would never tell anyone that they would have to wait a week for hot water or heat. guess breathing isnt as important to them!
