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February 2024 by Ryan
Lens crafters at the millcreek mall have always treated me well and have taken care of any issues I may have. Will continue my business there. Thanks. ?
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January 2024 by William Dalton
Excellent exam and service!
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December 2023 by lisa fiore
There was an issue with my eyeglasses when they were ready to be picked up. The manager addressed it promptly with respect and professionalism. It was corrected immediately. 100% recommend the Erie, Pa LensCrafters.
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November 2023 by Ray Reade
Very good experience. Great service and personal attention.
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November 2023 by Chris Shoemaker
Professional, on-time, and quick but thorough. Can't ask for more.
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September 2023 by Brittney
Our experience at the Erie, PA location was the best! I just purchased glasses in store and the guy who helped us (I'm so sorry I forgot your name ?) was so helpful and made the process simple by putting everything through the insurance quickly! Thank you again!
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September 2023 by Brenda Stearns
After many years of satisfaction with lenscrafters, I am so disappointed with them. After being told that my prescription had changed dramatically I expected better vision with my new glasses. They seem the exact same. No difference!!! I think they put my same prescription back in which I've been told has been done. I've been back to them but they say they are okay & that my prescription had changed very minimal. Not what the ophthalmologist told me!!!
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September 2023 by jon sanders
Very easy and fast process. Highly recommend. Thanks Mike and all the staff very helpful
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September 2023 by k s.
Well, after looking at my Rx and letting me know that at l least my "vision didn't get any worse which would be a tragedy", he said, the AM proceeded to call my insurance co and rather loudly share my name and personal details with the whole store. Not super professional, and I'd say in breach of confidentiality. Yikes. Liked the frames though.
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August 2023 by Joanna Sampson
After my adult son lost his glasses in the unforgiving lake, we desperately started searching all the same day eye glass stores. It was 430pm on Sat, and most were closing 5pm-7pm. Having raised 2 boys with poor vision and glasses, I was not unfamiliar with the process or cost. We called all 3 eye glass stores that do same day thinking it was going to be a 1-2hr process. Found out there were no Drs in house, and you needed to fax a script 1 year old. ..... Multiple calls back and forth, then told that even if they had time (and they didn't), his script was too strong for same day glasses. Desperate, we called back to Lens Crafters and got a pleasant lady who listened patiently and tried many things to help. Alas, her Drs were full. After another hold, she found a sample contact that she graciously offered us! I fought back tears thanking her. She said she would leave them for us as she was leaving. We were on our way we told her. She said her name was Faith, she was the GM. I thought how fitting of a name for an amazing lady that helped! I am a manager of a health care facility and this did NOT go unnoticed! She even waited and handed the contacts to my son personally! In today's world, this kind of compassion is not found easily! Thanks to Faith and LensCrafters who again came through for my family!
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August 2023 by Michael Cantwell
Hands down the best we’ve experienced when purchasing eyeglasses. Mike and Joe, the Assistant Mgr and Store Mgr respectively, were attentive, professional, understanding, cooperative, friendly, and knowledgeable about their products and our needs. In addition to these two gents, the other staff in the store managed many other customers seemingly effortlessly. The store was immaculate, well-stocked, and comfortable.We’re moving all our optical needs, including exams, to this store. Highly recommended. Mike went above and beyond previous reps we’ve interacted with. He handled the calculations and insurance process effortlessly and accurately. Joe stopped by during our transaction to say hello and to thank us for stopping by the store and choosing LensCrafters. These two gents form a truly winning team!You’ll not find a better, more efficient experience.
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August 2023 by Evin Mabe
The staff was awesome! Jacob assisted me with finding the right pair for me. He was very patient, kind, and knowledgeable of the products. He made the process very easy and there were no hassles. Thanks Jacob!!!
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August 2023 by Todd Taylor
It was a not so cloudy day on the 21st day of the month of August. I stumbled into this location by a mere whim of being utterly thirsty from the prior evenings escapeds in which i had lost my bi-focals! Luckily for me i was greated by a distinguished young fellow by the name of Jacob who helped me remember all along that my most righteous of eye ware lenses was in my fanny pack all along! I recommend this location and the workers there like Jacob for any and all your keen eye needs! I bid thee farewell Lenscrafters and a good morrow to Sir Jacob!✌??
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August 2023 by Hunter Schultz
I had a great experience and awesome service from Jacob who gave me all the information i needed to know about different lens types and overall really appreciated how friendly i was treated
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May 2023 by Karie Bojarski
I stopped in to have my glasses adjusted and Jackson was super kind, had great customer service made me feel comfortable. He's a great asset to your company!
