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November 2023 by Daniel Gennaro
So glad we still have a JCP! Always good deals and awesome selection. Jewelry section is nice as well! Staff member Bryona offered to clean my pendant for me for free after I bought her chain!!! Sooo nice of her.
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October 2023 by Becki Seymour
Return accepted and processed easily and quickly. Clerk friendly and knowledgeable.
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October 2023 by Justin “Truthbetold” Hancock
I used the salon and THOROUGHLY loved the entire experience! Becca... thank you so much for my transformation ❤️... I feel so gorgeous
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October 2023 by Karen Grady
They have a nice selection of men's and women's clothing.
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September 2023 by Corey Bratton
Not even sure how penny's is still open.. Kmart was cleaner, with better quality than this drastically over priced place these days. Go to kohl's, target or Walmart for that matter.
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September 2023 by Kenneth Zdunski
Clothing was organized and cashiers friendly and efficient. Fitting rooms on the Men's department side was terrible. Clothing was scattered on the floor in both rooms and very foul stench in one of the rooms. Rooms should be attended to throughout the day.
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July 2023 by Lisa Grow
Our checkout clerk was very nice. We found 3 really nice dresses for my sister at great prices - they were on sale, got to love that. But, the ladies fitting area was dirty and smelled terrible. We checked every room hoping to find 1 that was clean, but the carpets were in serious need of vacuuming in every single room. And just the awful smell of stinky feet. I couldn't wait to get out of there and breathe fresh air. The solution would be to remove and replace the carpet with laminate flooring and to thoroughly wash the walls, ceilings, doors, doorknobs, hooks, and benches with Mr. Clean or another good sanitizing cleaner. And then the area needs to be maintained with daily cleaning, at the very minimum, the doorknobs and floors should be cleaned daily. The fitting area also needs a new paint job, not only was the color drab, but the painting was not complete as many spots around the room dividers and the ceiling were a different color. Not sure if it is the Millcreek Mall or JCPenney who is responsible for the cleanliness and maintenance of the fitting rooms, but regardless of who is responsible, this reflects poorly on the JCPenney company. I was glad that I was not shopping for myself because I would not have been willing to remove my shoes in that area.
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July 2023 by Windsong Hill Ranch
Attempted to buy multiple clothing items. All 4 rang up much higher than the misleading sale signs. (Signs on the racks were not for all the items.) Left everything there. Won't go back.
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July 2023 by Artfully Upcycled
Decent layout in the store. Clothing styles used to be a bit better but that changes with seasons and fashion. Currently the new thing seems to be retro 70-80 with a little 90s splashed in. The 70s like colors are just not my thing nor the patterns but this was consistent throughout the other stores in the mall. Price wise Penny's is very fair and generally always has some sort of sale going on.
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July 2023 by Beth Williams
Went to the portrait studio to get pictures of my 2 year old granddaughter. Carol was our photographer and did an awesome job.
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July 2023 by Rhonda Blades
Good sale, not many choices, and no bed sheets to choose from
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July 2023 by Andy Hammack
Good products at good prices. Great prices on sale items.
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May 2023 by Michael Dyer
Had some Jewelry repaired. Penny's did a fine job handling the ring, sending it out for repair, and returning it to me. Everything was great. Easy in store drop off at the Jewelry counter, show ID, they give you a receipt with your repair number. They call you 2 or 3 weeks later, the ring is done and available for pick up. Easy
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April 2023 by Stephanie Jawdy
Had a jacket for a cruise that we will be going on a decent selection and price was fair.
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April 2023 by Hall H.
I bought a suit today at the Erie store and could not have been more pleased with the service. He helped with the suit and even the shirt and tie. I even obtained a $130.00 Discount.
