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“Stopped by today because I lost my primary phone that had all my passwords stored in it. I worked with Shyann, and in a short time I had a new phone and was beginning to get apps and stuff loaded back in. I returned a short time later and we were able to get into my Google account and get all that working. Just bummed that I lost all my pictures, but that's on me. I couldn't have been more pleased with Shyann and her customer service skills, knowledge and wit with this technical stuff. Don't let her go. Thanks again.”
“We have been coming to this location for YEARS, maybe 15? I’ve lost count. Anyway, we love the personal service and being able to ask questions, have things serviced, transfer data, etc. in person. We started with fairly basic phones and always got clear answers about how models compared, never feeling pushed to agree to more than we wanted. So many of the employees have been here for as long as we can remember, so that suggests the company must treat them well. Our current family plan doesn’t exist anymore, but they always find ways to include us in offers that might apply to us and let us know what changes would or wouldn’t be helpful for us. Even when we have to wait we have always been treated well. We recently tried the newer branch on West 12th Street and found good service there as well. Thanks for being there, T-Mobile shop!”
“Patrick is very good at his job knows exactly how to treat customers awesome customer service this man deserves a promotion and a raise I have been to the w 12th st location plenty of times and have been treated poorly by other employees high five to Patrick”
“Top-notch, personal customer support. Believe it or not, I’ve spoken to the same gentleman each time I’ve called for help. And the internet is lightning fast and reliable. We are so lucky to have fiber in Erie, Pa!”
“Jesus was great all around in giving us the best deal with the promotions going on and getting us transferred for all 5 of our lines. He’s knowledgeable on what he’s doing and overall positive experience for us!”
“I had an issue with my phone not charging and was scared that the store was going to try to get me to buy a new phone. Not this store, Camren had my phone fixed in 5 minutes flat. This interaction was one of the best I have had in a Verizon store. My man needs a raise and all stores need this kind of customer service. Highly recommend this location”
“Jeff, Manager, and his staff are both attentive & knowledgeable. Jeff’s customer service skills, VZW knowledge, and willingness to find the correct solution for the customer is at or exceeds those found in major metropolitan areas of the country. Erie is very lucky to have Jeff and his team to help. Not only are they good with “people in the know” but, and more importantly, are patient and caring for those who may not be technically inclined and the elderly from what I have witnessed while in the store. Hats off to Jeff and his amazing team!!!!”
“After a wait I was taking care of by one of their reps. I was turning in some equipment that went pretty smoothly. However when I ask about purchasing a new phone because I am a Spectrum mobile customer I was told that I have to have Spectrum internet or they won't sell me a phone which makes no sense. I was also told that my Spectrum Mobile bill is now going to go up $10 because I canceled my Spectrum internet. I was not told that when I subscribe to Spectrum mobile. So if that occurs I may be looking for another provider.”
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“Stopped by to discuss our plan. Nick was able to reduce our bill but still provide the needed options. Nick was very helpful, professional and informative. He also provided options for future use. Real nice to deal with Nick.”