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June 2024 by TarMan85'
Called the pharmacy to ask a question, young lady by the name of Lillian (something like that) a pharmacy tech was rude and hung up on me it the middle of my question. Terrible customer service on her part.
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October 2023 by Lesa H.
I love giant eagle I'm there 3 to 4 times a week. It's where I buy all of my groceries. The food is fresh and there's always so much to choose from however, this year I was extremely disappointed in the bakery for not offering the apple dumplings.... it is a family tradition for us every year. I actually called the bakery to see if I could even special order them. They said they would call me back, but I never received a call back. Not understanding why they would take away a bakery Favorite, or why I was not even given the option to special order them. Very disappointed.
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October 2023 by Michael Molavi
The Technicians and Pharmacists work great in a fast-paced environment and they have fantastic customer service.
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September 2023 by liz brown
We had to change our pharmacy. We were treated so nice.After 30 years at the previous pharmacy, We didn't think we would like any other pharmacy. The crew at Interchange Rd Giant Eagle Pharmacy answered SO many questions, they answered the phone every time I called, and even though they were busy, took time with us when we went in. Thank you for everything!!
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July 2023 by Max Schroeck
They always give my dog a treat when we visit ☺️. Very friendly staff, and super convenient drive thru.
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February 2023 by Fred Y
Thanks for supporting the new world order & their dark agenda.The cashier wouldn't take my cash. Why? Because cash is dirty & full of germs, so we have to live in constant fear? I may as well have gone to self check out? I went to a cashier, because I support people's jobs. Not the machines! Here's your new normal.
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December 2022 by Richard M.
The way they make you feel when you come into the store the greeter is what stands out in my memory his warm smile and friendly demeanor made people want to come back again and again
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November 2022 by Nate K
I have been using this pharmacy for 4 years now and have always had great and timely service.
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November 2022 by Amy Swift Bement
I know employees are hard to come by right now…..but maybe the bakery isn’t the best place for the person who wrote on our cake? Disappointing.
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October 2022 by Linda Cuneo Gehrlein
I have been shopping at Giant Eagle since I moved back to Erie 5 year ago. As of yesterday I will no longer be a customer. My husband went to your store to pick up a few items and forgot a BAG. He is 75 years old and your good employees would not even put the 5 items in the cart for him, they just stood there. This is unacceptable and not customer friendly..SHAME ON YOU GIANT EAGLE. I hope this is worth it to you to lose customers. I’m not the only one who feels this way. I know other customers that have stopped shopping your store because of the customer service.
At least Wegmans employees are friendly and courteous. You all need to be trained on customer service.
VERY POOR CUSTOMER SERVICE
Giant Eagle on Interchange Road
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July 2022 by Tiffany Jerioski
Took a Covid test through the drive through pharmacy ten days ago and never received the results. Called Quest Diagnostics and they never received the sample from Giant Eagle. Don’t go here for a Covid test. Especially if you need test results for your employer. You will never receive them.
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May 2022 by Lucinda Carr
We pay enough for groceries so now on top of that we have to BUY our bags...nope..sorry, not doing that.
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January 2022 by SILAYIEIRxI (Steve)
Hate to share negative experiences but on the CDC site where I checked it said drop in vaccinations are welcome. I drive in from Union City and the pharmacy lady asks me if I have an appointment and I state that "I did not realize I needed one the CDC site said that you guys accept a drop-ins". She says "well on the Giant eagle site it says you are required". I drove all the way here from Union City for a lady to tell me go make an appointment. I said th her "it's very important that you update your information on the CDC site otherwise I wouldn't have drivens the 30 minutes here". She then turned away and completely ignored me while the other lady just stared at me. Unprofessional and unacceptable customer service if you ask me.
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December 2021 by David Jay Anderson
Front end manager needs to go back for lessons on customer service. She is very rude and intimidates her cashiers. I am taking my business to 12th street. Oh yeah I don’t need reminded an HOUR before you close to get my final purchase.
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December 2021 by A IC
Good Pharmacy and Helpful Polite Pharmacist
