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January 2024 by Donna Sayers
The sales experience was great. Molly is professional, friendly and knowledgeable. The issue I have is when we picked up our bedroom set that we purchased, it was in boxes, we could not see that the chest was missing 3 drawer pulls. The boxes were dented and torn in spots, which I have photos of as well as of the chest as soon as it was removed from the box. I called the store as soon as we noticed and was told they would order the missing hardware and that it would take about 2 to 3 weeks to come in. 2 weeks later. I repeated my request for the status and if my hardware was ordered. I was told I would be called when my hardware came in but didn't say if it was ordered. We drove 50 miles to pick up our items so we weren't in a position to just run back to the store the same day to return the chest. My advice to any customer purchasing from them is to be sure to inspect each item before you accept it whether they are busy on the dock or not, otherwise you may end up with a defective or incomplete piece of furniture.
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January 2024 by Jennifer Douglas
Kyle was quick to great us but gave us time to look around without being pushy. He was knowledgeable about products.
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January 2024 by Ken Bush
Just bought $6,000+ worth of living room furniture from Kyle Baxter. HE WAS THE BEST ! Very knowledgeable, personable, and no pressure salesperson. Knew all the features, sizes, how to treat and care for leather and the finance offers available. COULDNT HAVE ASKED FOR MORE FROM OUR SALESPERSON ! Usually we say we are just looking because people at other stores are high pressure and follow you around like you're a thief. Kyle was so personable and no pressure low key individual, we enjoyed his interaction today and closed the deal today.
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December 2023 by Laura Santos
Kyle was very helpful. We came in a few weeks ago looking for kitchen table. We told him what we were looking for and he took us to three possibilities. He explained each table and stools, which were the best made but also which one you got the most for your buck. We left to go home and measure our area. When we came back in a few weeks later to make our purchase Kyle remembered us and got the ball rolling.
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December 2023 by Gary Walborn
Need furniture for a whole house. Living room, dining room, and bedroom.Robert Hunt was extremely helpful with out any pressure.Would definitely recomend visiting store before buying elsewhere. We traveled 140 miles to shop.Invested best part of 20K
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November 2023 by Elsie Enterline
We had never been at Furniture Row before and we were greeted at the door. After telling Annissah (our sale associate) what we were looking for, she showed us a nice variety of chairs. She was not pushy and extremely friendly and helpful. She helped us find a chair we liked and we also got a second chair on clearance. The prices were reasonable and the store was clean and well stocked. We will shop there again.
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November 2023 by Patricia Azevedo
Salesman was friendly, took his cues from me. Once we agreed on price range, we had little trouble finding the right chairs. Would definitely recommend.
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October 2023 by George Trevino
Outstanding service, quality, and product. My wife and I were treated very well by Brandon, he was more than patient with us throughout our multiple visits until we were ready to purchase. The customer service from him and the rest of their employees is top notch. I’d recommend them to anyone. Also the store is always clean and well kept, even my young kids love going to the store! Outstanding job! Keep up the good work!
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October 2023 by Randy Poore
Just purchased a Dining Room set from Brandon! We Love Furniture Row! The prices are great and the people make doing business easy. We have purchased numerous pieces of furniture over the years and recommend Furniture Row to all our friends and family!
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October 2023 by Earl Rich
Kyle is a wonderful salesman. He helped us choose the set we loved and was super accommodating when we came back to purchase. We will go back, asking for Kyle, anytime we have furniture needs!
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October 2023 by kathleen sullivan
Brandon was patient and thorough. He told me the pros and and cons of each piece and answered all my specific questions. I’m really happy with our decision for quality, color, and comfort. Thank you!
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September 2023 by Rose Rhodes
Brandon is an awesome salesperson and person. He knows the product line and is personable at the same time. Brandon also knew when to give us time to think it over, re-explore the product on our own . Thank you Brandon we feel good about our purchase and we will purchase again.
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August 2023 by Peter Stecher
Kyle Baxter , our sales consultant was wonderful. He was very patient and polite with us and our indecisiveness. He ultimately helped us decide and purchase a dining set. Highly recommend him and Furniture Row.
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August 2023 by Thomas Miller
The 2 gentlemen who helped me with my purchase were very personable. The first salesman (Brandon I think) helped me on the first visit when I spotted a kitchen table I wanted. I went to another store before I made my decision to buy that table and I was helped by Kyle who was offered go ahead and complete the sale by Brandon. Kyle was very good with putting me at ease and packing up the table which fitted perfectly in my vehicle.
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August 2023 by Cindy Kaiser
It was a great experience and my sales associate, Brandon, was very polite, informative and non-pushy. Gave me a a few options that were excellent and money saving. Hope he's still there for my next purchase!
