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February 2024 by Jennifer Glenn
Went in for my inspection. Failed because I was told I needed brake pads and a battery, nearly $700 worth of work. I decided to go to Kia Auto Express, (I own a Kia), PASSED WITH FLYING COLORS! I didn't need brake pads or a battery. It was just a way to take advantage of me. I shouldn't be surprised, but I am. I PAID THEM TO FAIL ME DUE TO ITEMS I DID NOT NEED! SAVE YOUR TIME AND YOUR MONEY, AVOID THIS PLACE! THEY CAN'T BE TRUSTED!
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January 2024 by John
Great fast service thanks had my Range rover alignment done drives perfect !!!!!
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January 2024 by zachary knoeferl
Always do a good job, they have several locations too
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January 2024 by ron fye
Have gone here before , will not return for services again. 5 hours to complete inspection. Tech barely was around to work on my car. No idea where he’s at. Quote for repairs changed twice. Went to autozone to get items to be repaired , went elsewhere and saved myself $400
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January 2024 by Richard Otero
The Technician completed my lifetime alignment warranty!"Did a good job on my warranty"Issue number one:My high beams was working,when I drove my car into the shop.I pointed this out to the manager,"I use my high beams due to left headlightbeing out!""I run my high beams in the daytime."Solution'"The manager got me a high beam bulb,at no charge"I thanked him very much for helping me!Issue number two:The technician who worked on my car:My plastic underneath the car which protects,the oil pan was not screwed in.The plastic was loose and it dragged on the ground.I pointed this out to the manager!All my screws were missing!for the plastic piece, which fits underneathmy car protecting,the undercarriage of my front end!This did not make me happy at all!The manager had the young technician zip-tie!the plastic piece protecting my front end!No I'm not HAPPY!The plastic piece should have been screwed in,The technician should have finished his job!I don't want the same technician ever touch my car again.I come into a big box store automotive!I expect my job to be completed.the first time around!I should not Have a bad experience at aGoliath Automotive business and leave with more car problems!Remember NBC News investigative journalism on big box store automotive businesses horror stories!Like...Pep Boys, Meineke,Maaco, Midas, AAMCO, etc...A lot of people still remember!I'm one of those people who remember!OVERALL:I'm satisfied with the manager's response,He replaced my light bulb!The young technician did a good job!
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December 2023 by Eileen Fitzpatrick
Dan and the guys are great. They are very friendly and do their best to get you in and out in a timely fashion.
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November 2023 by lacei hubbart
Brought my car in due to it having stalling problems when my foot was on the brakes. I was told that that the problem was my alternator and I would need a new alternator, battery and belt. I paid $1400 for everything, but I still had the problem. I took my car to an actual dealership who diagnosed the problem as my ignition coils and spark plugs being severely rotted. I took my suv back to firestone and told them I was still having the same problem and it was diagnosed as the ignition coils and spark plugs. They told me nothing was wrong with the ignition coils or spark plugs and it was only the alternator. They replaced the alternator again, test drove the suv and stated it is working properly. On my way home, the car started stuttering worse than when I brought it in, and the check engine light came on. I wasted my money on a new alternator and belt and had to have the SUV towed. I will never go back to firestone for service again. They are scammers. I have already warned my family, friends and clientele about this place.
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October 2023 by Karle Lyons
I don't even know what happened here. I'm pretty sure this dude was on drugs. I came in telling this guy I needed a tire patched for an RV. He asked to update my info and I did. He then asked which tire it was. I said front right I don't know why that matters. I have this tire in the back of a brand new Mercedes. He comes out I pop the trunk n show him....he then starts looking at the other front tires on this Mercedes n tells me he's gonna look to see if there's a match. First of all dude I duno why you're looking at any other tires other than the one I showed you in the trunk. I said a match for what? N he says the tire. I said sir, I don't want a new tire. I said and showed you multiple times what I wanted. Then I was fed up n said nevermind. Wild.
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September 2023 by Anonymous A.
Went to get a vulcanized patch because I had a nail in my tire. I previously put a plug in it so that I would be able to drive it until I could get it fixed. I made an appointment for 10am. Went and talked to the person at the front desk and explained it to them, everything was clear. I'm sitting here until 11:40 when they come out to tell me they can't find the leak. I had to repeat to them that it's the front left tire and there's a temporary plug in it. I don't even care that they were confused, but it's the fact they it took them an hour and forty minutes to come out and tell me that (they told me the service would only take a maximum of 45 minutes). Finally finish around 1pm. Just so disappointed after making an appointment and it taking 3 hours for a patch.
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September 2023 by Stewart Nash
I take my car here regularly. Great crew and most staff are friendly. Good waiting area and coffee available. It is a convenient and reliable shop if you work downtown.
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July 2023 by Nick Murphy
The day started beautifully as we were leaving the state of NY and headed home to Kentucky. However, between Jamestown and Eerie the right rear tire blew out completely on our GMC Acadia. It was down to tire remnants and rim. We called a few tire stores in Eerie but it being a Sunday multiple places were closed. Even once we reached some shops they didn't have the tire we needed in stock. Finally we reached George at Firestone. From the moment his calm and soothing voice answered the phone I knew we were saved. Not only was this Firestone the only place in 40 miles that had our tire, but George was able to get us in immediately (you know, once we limped the 33 miles in on our doughnut). The tire was actually less expensive than he originally quoted on the phone (another win!) and in no time flat we were back on the road. They even put our spare and all of our tools back in the correct spots. Big thanks to George and team!
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July 2023 by Justin Miller
Had tires put on my Kia and Firestone said I need a rear wheel bearing replacement. So after I had scheduled an appointment which was at 7 am not one tech could get my wheel bearing off they told me everything was rusted out and the only way to replace it was to order a new knuckle a new trailor arm and quoted me 1,900 dollars. Of if it's not an easy job there techs will not go the extra mile to get the job done. Took my car to my local mechanic and guess what he got it off and only charged me 270.00 wow so stay away from Firestone
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July 2023 by Vet R
They took me right in to change a tire to another rim. Walmart would've turned me away. Truely Thankful for the fast n great Service. ??
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July 2023 by KatieLentz45
Had an alignment. Did a good job except not letting me know when the job was delayed by an hour and I was waiting inside.But car is doing great.
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May 2023 by Wendy Shaw
Firestone and the people are nice they're the only thing I did not liked was they could have explained to me about snow tires and regular tires even though I'm happy with what I purchased because I didn't find that out till I went for inspection.I believe that the wait time for your vehicle is a very long time but they do do an all right job about 5 tires and two were not really on my truck good so I had to have them taken off and put back on I found out they didn't seal them good.But I still would recommend them to people.
