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February 2024 by Mark Breski
Delivery went as smooth as could be. Very friendly, courteous and knowledgeable delivery team. Couldn't be happier.
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February 2024 by Mark Watson
Ashley was very helpful, thank you!
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February 2024 by Darlene Chojnacki
I worked with Joe at Duggan Appliance. He was very knowledgeable and friendly. He made the process very easy. Thank you
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February 2024 by Ron May
Technicians were very polite and knowledgeableGreat job. Thanks
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December 2023 by Peggy S
The guys delivering my stove were GREAT! They were very considerate of my home, the cleanliness and working status of the stove after they installed everything. I would definitely recommend.
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December 2023 by Jeff Grice
Amazing customer service! I ordered Tuesday evening online, received a phone call 5 minutes later to review order, discuss any questions I had on dishwasher, and scheduled delivery and installation two days later. Transaction could not have gone better!
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December 2023 by Leanna
I went to Duggans.and found exactly what I wanted as soon as I walked in. I got a speed queen washer and it's the best washer I ever had. Not alot of places carry them and I heard Duggans did so I went there and they had the one I wanted. The guys there were really nice and helpful. I got to pick it up the next day! They do deliver also. Happy customer!
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November 2023 by Terry W.
They sold me a Lemmon induction range. Been out to repair 60 days same thing fridgeair will give me 50% off anew one. But Duggan's. Won't do nothing but keep coming out under my extended warranty to repair it. When I called mfg they told me it's over a year old. I bought a all my appliance from them. So for 5 years I got a range I don't know if it's going to die cooking my kids meals. So buyers beware. They sell you old stuff sitting on the floor. It's bad when they take advantage of eries people
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November 2023 by Judith Miller
My microwave died and I stopped to look at Duggan’s. I was greeted as I walked in and Joe asked what I was looking for. He was knowledgeable about brands, warranties and helped me find the look and features I wanted for the best price and in stock! So far, great experience. Delivery is scheduled for this week. If the delivery and installation go as smoothly, I will give another 5 star review!So, part 2 - my microwave was delivered. I was notified of a 3 hour window the day before. The morning of delivery I was notified what stop, approximately what time and when they were on their way. The delivery guys were efficient and professional. It was a pleasant experience.5 stars for part 2!
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November 2023 by SUSAN CHASE
Truly pleasant buying experience. I requested only American made products and they were able to find products that were made in the USA for me. The products were delivered within days. The delivery guys were on time. They were knowledgeable about their products and they could not have been nicer .
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November 2023 by Jason Bennett
The salesman was very friendly and the purchase went smoothly. Unfortunately, during the delivery, our door frame was damaged. Because we didn't notice it right away, their parent company (Don's) refused to deal with it. They were impossible to contact, and never returned calls. Based on this post purchase response, I give them 2 stars.
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November 2023 by Carolyn McDonough
The salesman (I am sorry I didn't catch his name) was informative but didn't pressure us, and listened carefully to what we needed then found it at the right price. He then told us exactly what we needed to do to prepare. The delivery men Ariel and Manuel went the extra mile to ensure that the oven fit correctly. I was amazed how quickly we got this in as we were replacing a failed cooktop and needed to adjust a cabinet.
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October 2023 by Patricia T.
I bought a Whirlpool bundle four years ago from Dugans. I initially wanted a KitchenAid set but the salesman promised us a specific delivery date for the Whirlpool set so we agreed to that purchase. The delivery date came and went. The only thing we received was an apology. Next, two Duggans delivery men showed up unannounced with our set. They had the kitchen tied up for literally hours until they informed us they couldn't install. The next day my contractor installed everything within twenty minutes. Duggan's team obviously did not know how to install and all we received was another apology. Recently my husband visited the store to get help with a problem with the refrigerator door. They just dismissed him and made NO EFFORT to help him. I would never buy from them OR refer them. After purchasing an expensive set (refrigerator, stove, microwave and dishwashet) this company demonstrated the lowest quality of customer service they could!!!!
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September 2023 by sheryl robbins
Our first time dealing with Dugans so far has been very good. Our salesman, Joe, was straight forward and easy to deal with. We are still waiting on delivery for our w+d is on order.
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September 2023 by Roger Yost
Bought a new freezer from Duggan's Appliances at the recommendation from Family. Could have not been a better choice. Best selection, customer service, all very knowledgeable and helpful. free delivery, three hour delivery window with real time truck tracking, and the price beat all the other local stores in Erie, and the surrounding towns. And in addition their driver, Josh was a very pleasant person to work with. A small 3" dent on freezer side near the bottom just above floor was handled promptly at Duggan's by a credit back to my account. I even told them it had to be the fault of factory since box was in perfect pristine condition. Would highly recommend this business to all in need of appliances. All my future appliances will be bought from them.
