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December 2023 by Nicole Griffin
RUN. This place is atrocious. My boyfriend Andrew and I were looking for a vehicle in a pinch and that’s the only thing this place is good for. We left after purchasing a 2015 ford escape back in September. Days after we left the lot, our check engine light came on. We called and reached out several times since we had a 1,500 mile/45 day warranty. They gave us a day to bring the car back so they could service the issue. When we arrived, we were told to come back another day. It was a waste of a day off for me. We then bring it back the following week and we were informed that they had scanned and deleted the check engine light. We then picked it up and the check engine light came on again. We were then informed they will no longer help us with the warranty and we would have to go elsewhere to have it serviced. These people have luxury cars sitting in their show room but refuse to address transmission issues for their customers.
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November 2023 by Allie Stonebraker
I’m beyond happy with the car I got . The staff there are SUPER AWESOME I truly recommend this place . I appreciate all of YOU ! ?
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November 2023 by Destiny Tucker
It was great working with Mark and Ryan, helped me get the car I wanted and I am very satisfied with and great prices and low mileage on their vehicles. Highly recommend!
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October 2023 by Hadi Abdulzahra
This business is not to be trusted. When purchasing a car, it is important to have it inspected prior to purchase. Ryan stated at the time of purchase that the car was inspected and well-maintained. However, the warranty will only cover the air conditioning system, and the car has a number of leaks, including the air conditioner, oil pan, and washer pump. It is understandable that used cars may require additional maintenance, however, as a business, it is not appropriate to deceive customers. If the car had been properly inspected, the air conditioning compressor and washer pump wouldn't have been cheaply glued, and the oil pan would not be leaking. Trash R Us. DO BETTER! **UPDATE** (You have my number on file, if you cared you would call to make things right, and one option they provided was giving me a mechanic who wouldn't even take the GWC contract warranty. Another was waiting 3 weeks for a professional mechanic that was on "vacation", then after 3 weeks waiting they said whats wrong and didnt acknowledged what i told them 3 weeks ago, and they forgot to make an appt. Take care!
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October 2023 by Grace Nguyen
Thank you for helping me through the process of getting the car.Tomas and Garret are great ?
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October 2023 by Brick Fargo
This is the best place to buy a car in Erie hands down. Great customer service from all the workers, they really helped me get into the car I wanted. Really fast process and they help you along the way. They even meet you in the middle so you can get in a car suitable for your family. The best in Erie and I’m blessed I went there and nowhere else. Thank you “Cars r us”.
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October 2023 by Jahmi Shope
Needed a reliable car for work that’s about 25 minutes away and couldn’t be more happier!! Got a 2013 Buick lacrosse ! It’s reliable, super cute, Rides so smooth, and makes driving to work enjoyable! Couldn’t be happier thanks to Thomas and the team for dealing with me I can be difficult sometimes haha
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October 2023 by Anja Theiss
They were extremely helpful!! Very nice and did everything they could to get me a car with all my circumstances.
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September 2023 by Eric Fellows
Extremely professional and friendly staff. From the moment I pulled in to look at their vehicles through the entire process of purchasing one it has been a low pressure, friendly, and knowledgeable atmosphere. Easily one of the best vehicle buying experiences that I have had and I would recommend them to anyone.
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September 2023 by David Taylor
He let me in five minutes before they open at nine and I was out by 1015 when the bank open for my first time it was a wonderful experience
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September 2023 by Shelly
Very kind and helpful! Very professional and Awesome guys to work with. Would definitely recommend.
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September 2023 by Debbra Wolfram
I have to say. We have been hit hard financially over the past month just as my lease was up in my jeep. Knowing I had to return the jeep and unable to lease another I turned to cars r us. They were truly amazing. They listened to my concerns and helped me get the best deal possible. The care and compassion that they had for my family and I is the reason I know I'll be a returning customer. They worked hard for my family and I and honestly we're life savers for us. I highly recommend this team for any car purchases. You guys are absolutely amazing.
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September 2023 by Becky Richards
Everyone was amazing! Thomas worked with us on several occasions to get into a vehicle when we were ready! They got us approved with an amazing low monthly payment when we wouldn’t have gotten approved anywhere else! Garret helped us pick the perfect car and went above and beyond to get it ready for us! Absolutely love this place definitely recommend!!
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September 2023 by Dave Seppi
Helped me get exactly what I wanted. Calm atmosphere. Great cars. Well priced ?
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September 2023 by Kevin Collins
Today I got my 2nd car from here and the guys where totally amazing. There are polite, honest and they don't play around with time.
