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December 2023 by Michelle Carroll
Terrible service. Will never rent from you ever again . Damaged car from the Norfolk airport with 49,000 miles
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October 2023 by marc michal
Good car , good pickup. Desk does not open till 1 in the afternoon at the airport location???
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May 2023 by James Morehouse
I accidentally left my camera and three lenses in my camera bag on the front seat while dropping the car off at 6::00 a.m. for a 7:10 flight. I didn’t realize my mistake until just after I dropped the key off in the return box. I’ve called this office no less than 2 dozen times and no one will answer the phone. The automated system always reports an error when I ask to be connected to lost and found. I filed a report with customer service , so far nothing has happened.Update: still unable to get through to this office. Customer Service says that the office at the Erie airport has my camera but I can’t get through to them.
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May 2023 by Google user
I accidentally left my camera and three lenses in my camera bag on the front seat while dropping the car off at 6::00 a.m. for a 7:10 flight. I didn’t realize my mistake until just after I dropped the key off in the return box. I’ve called this office no less than 2 dozen times and no one will answer the phone. The automated system always reports an error when I ask to be connected to lost and found. I filed a report with customer service , so far nothing has happened. Update: still unable to get through to this office. Customer Service says that the office at the Erie airport has my camera but I can’t get through to them.
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December 2022 by Lea Black
Worst experience ever car was due for service was told to make appointment myself to take car for service was very rude and unprofessional...
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July 2022 by Bart Downing
The staff at Erie Airport Avis is friendly, efficient, knowledgeable. The car assignment was fantastic. Just a great experience!
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May 2022 by Marye hawley
I had a great experience, Bill, the man that cleans the vehicle's, is just a great man!!!you're lucky to have him !!!! thank you
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November 2021 by Darin Bullock
My girlfriend and I have rented here several times and they are by far the absolute best. We have been very pleased and very well taking care of by the staff there and would highly recommend this car rental agency to anybody. It is actually a pleasure running a car from them. And if you have an issue they more than take care of it for you immediately. Probably one of the best places I've ever done business with in my life
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October 2021 by JarvNation
Book in store and not online because you can easily book something that they will not have available, setting yourself up for disappointment.
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August 2021 by Sweet Gregory
Easy employees to work with
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July 2021 by Kate Lake
The customer service rep was extremely helpful and gave me a choice of vehicles...I was extremely satisfied
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May 2021 by John Minnich
Ryan and Ryan are both great guys who I never have an issue with. I always get my reservation put in in advance so I never have an issue picking up. Thanks for all you guys do.
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December 2020 by Joe Adrignola
Armando, I believe, helped me out. I was on a fishing and had a flight that arrived after the store closed. He was very friendly and helpful, even though he was there after hours. Pay that man!?
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October 2020 by Eddie Smith
I had never had such an easy experience renting a vehicle. I had called prior to flying, walked up. showed info, DL. and they gave me keys to a 2020 Camry. Fast, easy, stress free. Same for when i returned it. Never drove a Camry before. That is one cool car. lol.
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September 2020 by Terri Heitzenrater
My rental car was filthy dirty. The agent was rude and unprofessional