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September 2024 by Dustin C
We bought a 2011 Jeep Compass from Action Resales last year with approximately 95k miles on it for about $7k. It was inspected, but a year later, we need over $12k to have it re-inspected with a transmission issue.
We drove the car less than 2k and then the transmission went out, in addition, we were told that it would cost $6k more in repairs to have it pass inspection. With the transmission going out so quick, it would be $10k+ in repairs. We were only using the car as a backup. At the time we bought the car, we knew it needed new tires, but we didn't realize that due to rot and rust, the bottom of the car was junk.
Harrell Automotive which looked at the car, basically said there was no way the car went this bad this fast without the previous owner knowing. We did call Action Resales, the owner stated that there was nothing about this in the inspection report and except that the tires and brakes needed replaced soon. He stated they don't do their own inspections so wouldn't have known about the issues. So we're posting pictures and a report from Harrell Automotive.
If you are buying a car here, please Please PLEASE make sure to have it looked at by someone you trust. Otherwise, you could be like use and be out thousands of dollars. Because we didn't get it checked out within the 6 month warranty window, we now have to junk the car and we lost $7k.
Update: As of 7/30/24 the company is working with me to find a resolution.
As of 8/2/24 no further updates from the company to resolve this.
As of 9/7/24 we had to junk the car as we were unable to find a mechanic to complete the repairs for less that the car was worth in good condition.
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April 2022 by Al-Mujahid Ibn Timun
The guy was on the phone. And it was unable to help me even with directions. More concerned about his phone then he was more about customer courtesy
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September 2021 by Joe Hall
I would recommend stopping here first if your looking for a good used car for a fair price. this place goes above and beyond in service i highly recommend checkin them out
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March 2021 by Will Coleman
Favorable prices for the cars. Keeps a nice rotation of all types of vehicles. And he’ll find you what you lookin for. Friendly service. Lot stays consistently full with solid vehicles ? keep up the good work!
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October 2020 by Sophia Wagner
I absolutely recommend buying here. Best most convenient experience ever with a great deal and a car to match. I can't thank Jeremy and Craig enough for their wonderful customer service definitely a customer for life.
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April 2020 by S. Thomas Freebourn
Been here empty for a long time.
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February 2020 by Cameron Loeslein
Amazing experience getting a car here.
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February 2020 by Judy Rea
Great service reasonable prices
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August 2019 by Gabe North
They are very nice helpful, and make you car shopping experience great. I would recommend this place to everyone. I’m extremely pleased with all they did for me especially getting me into the vehicle I wanted at a great price.
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August 2019 by Swifty North
They are very nice helpful, and make you car shopping experience great. I would recommend this place to everyone. I'm extremely pleased with all they did for me especially getting me into the vehicle I wanted at a great price.
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July 2019 by Charles Carson
Good cars and good service
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June 2019 by daryl craig
Definitely one of the best experiences I've ever had with a car dealer ,,,especially a used car dealer !!! they stand behind their product and are community oriented ,,, and better yet some of the most professional people I've ever met !!! very knowledgeable about today's technology as it pertains to the Auto industry. I couldn't have been more impressed,,, Thank you Action Resale...Ask for Jeremy
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June 2019 by STEPHEN Shelton
Great cars for reasonable prices.
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December 2018 by Mitchell Jones
The owner Craig is a nice guy they have some of the nicest cleanest cars on their lot so if you see one you like get there quick cuz it won't be there the next day I've been knowing Craig for years I bought off him before he is reasonable and will work with you so if you do see a vehicle you like make sure you put a deposit on it and grab it because it won't be there the next day I guarantee you he has some nice vehicles on his lot
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December 2018 by Arthur Straub
If you really want the car, ask to take it for a test drive, then go to somewhere else to get it looked at.
