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January 2024 by Pamela Watkins
Last 3 visits to AAA I was treated rudely and not given the assistance I asked for. I even adk to speak with the manager who did not come out of his office to speak with me. I have a service animal who is completely trained as a service animal. There is no reason for this discrimination. Shame on AAA for allowing this treatment. No one at Aaa has gotten back yo me after several attempts.
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September 2023 by Right Turns with Swabhoo
Went to check status of my number plate. Instead of explaining me the situation the lady tried schooling me with a raised voice. The management should carefully choose who meets the customer. If you’re having bad day just go home.
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July 2023 by Ezekiel Haines
Jennies great but can't say that about the rest of the folks in there.The one person was just rude. She wasn't even helping me but she kept injecting negative comments. She's a detriment to the company. Look at the other reviews too.Canceled my AAA membership.Hinklers got it done for me without a problem.
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July 2023 by Fred Wienecke
WORST EXPERIENCE EVER TODAY! We usually book our flights with Ebony. She does an amazing job. Takes excellent care of us. Unfortunately she wasn’t in today. My phone call to AAA was terrible! The person that answered the phone was beyond rude! Then the person that took my reservations couldn’t possibly have been more rude and condescending!!! We schedule the same flight every month. Some months more than once! This should have been a quick easy transaction. I have never experienced such poor customer service!!
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May 2023 by Madalynn H.
I recently stopped in for a title transfer as the buyer. The employee handling the transfer broke down the total cost with and without a membership. When I decided to go the new member route, I was helped in a timely manner by a second employee. Both employees provided me with an abundance of helpful information and made my purchase as smooth as possible. They were kind, courteous and professional!
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January 2023 by MarkLinda Wagner
Holiday weekend and closed. Not very reliable for a travel agency. They blamed being closed on the holidays and the weather, but other businesses in the area were opened. No proper indication they were closed. I am a premier member and feel like I am being ripped off. AAA has a habit of not being very reliable when I need them.
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November 2022 by Gondipatla josna
Horrible experience with them when you visit them for the first time they ask you to be become a member. Once you are enrolled from later services they just reject our needs and say this is not possible or they give you many reasons. They are so busy in sipping their own coffee and least bothered about people.very pathetic experience
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November 2022 by Ілья Алієв
This person "Brent Chermack" doesn't have respect to anyone even himself.Rude, disrespectful and doesn't know what his job responsibilities.It's been a few years I am Premier Member of AAA and never seen anyone like him in AAA services.
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November 2022 by A J Ficcardi
Very rude title clerk makes up requirements that do not exist. Do your self a favor and go somewhere else.
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October 2022 by Micki V
All the staff were nice except the one who said that since THEY spelled MY LAST name wrong on the reciept I didnt have to come in but someone else said I did, after the 3rd time of going in that day because they stated they needed to verify the VIN of the car even though the car needed to go to the garage.Never buying a car out of state again, wish people knew how to do their jobs properly. Not even a sorry.
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October 2022 by Sarah Walker
HORRIBLE company to deal with for car insurance. We had discussed with my 18 year old son the cost of car insurance. We looked online and got quotes to show him how much it cost sx. One of their reps reached out to my son and conned him into getting a policy. It was effective Sept 1st. When my son told me about it and we explained to him that he is still covered on our policy and does not need to get his own, we called to cancel. It was Sept 2nd. They refused to just cancel him and charged him 100. for ONE day of coverage (for which he still has coverage under us). When I called and talked to a rep he told me no problem that my son would be fully refunded but that was a LIE!! I will never do business with them again in any form.
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October 2022 by Micki P
All the staff were nice except the one who said that since THEY spelled MY LAST name wrong on the reciept I didnt have to come in but someone else said I did, after the 3rd time of going in that day because they stated they needed to verify the VIN of the car even though the car needed to go to the garage.Never buying a car out of state again, wish people knew how to do their jobs properly. Not even a sorry.
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August 2022 by Grassroots Review
Office is closed permanently. Dont come here.
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August 2022 by Shoody Betty crock
The peach street location personnel have the worst customer service I've ever seen. The lady at the front desk checking people in is very rude with customer and lacks common human deciancy. Shut the whole office down please.
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August 2022 by Crystal Reid
Always very helpful. Great customer service
