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August 2024 by V Grace
I was expecting a package, and when I walked up to our bank of shared mailboxes, I found a parcel locker key, lying on the ground in front of them. Since I was expecting something, I checked the parcel locker, and found that the package was not for me. ANYONE could have found that key, and stolen the package that was inside! I'm glad it was me, who found it, so I could deliver the package to the correct home. I tried to call the Post Office, but nobody ever answers the phone there. When did our Federal Mail Delivery System become so irresponsible, complacent, and unreliable? They demand higher prices for stamps, because more and more people are turning to other mail delivery options. Is it any wonder why? I should be getting paid, for every package, and letter, I have redirected in my small community! I don't understand how this is such a difficult job... Read the address properly, and make sure ALL the mail gets delivered properly. Make sure keys are put in the proper places, and not dropped anywhere where anyone can find them. I get that you want to hurry, so you can go home, but you cannot neglect your job, and expect people to pay more, for less service!
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June 2024 by Ken F (GreenNinja)
They are rude as hell here, especially the lady who works the counter. They need to shut this office down.. they are much friendlier and helpful at the Akron office.
New carrier for my neighborhood is slow as hell to.. Im lucky I get my mail by the cutoff point for the day now. He needs to move a little faster.
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December 2023 by Ken Forrester (EaglesFan86)
The woman who works the counter is rude as hell. I hate dealing with the people here.. like it's my fault they can't do their jobs properly?
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December 2023 by Karen Horst
Nice post office, no line
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September 2023 by Brindi
Great service!
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June 2023 by Acen Eastridge
Every time I go in here they are very rude! I dread walking thru the door because I know I'm going to have to ring the bell and eventually some really angry, miserable person will come to the counter and try their best to make me the same way. It's very strange that this little towns Post Office treats the residents so bad. I have tried leading with kindness many times but to no avail.
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February 2023 by Mark Deegan
As a 35 year USPS employee, I recently moved to Ephrata. I stopped in the post office there to mail gifts which would require a medium size box. They had none that fit any of the smaller gifts individually. That's poor customer service. And the clerk at the window was less than inspiring. I walked out, went home and looked for my own box. I'll probably take the parcel to another post office.
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February 2023 by Deborah Amodei
Mail that is showing on my app for three days yet that piece of mail never gets delivered. Also they never answer their phone. Horrible service
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January 2023 by Joshua Williamson
They just don't deliver my mail at least half the time. I have to go to the office and then they say oh yeah it's over here and we don't know why it wasn't delivered or send it back to the sender for absolutely no reason
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December 2022 by Ellen Arms
Skipped mail delivery and no mail pick up regularly
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October 2022 by Mellanie Sanchez
The blonde worker is rude and racist.
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April 2022 by Harlan Koehn
The window service at this location is some of the worst I've seen. Very unfriendly and unhelpful and they seem incompetent too.
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January 2022 by Brandy Medora
I sent my landlord a money order for my rent. I'm being told they didn't recieve it and now I'm upset cuz I don't know what to do
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November 2021 by Kevin Strohm
Hours state Monday-Friday until 5pm online and in the store. Show up at quarter after 4 and it's all locked up. Thanks for wasting my time.
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October 2021 by Vanessa Jenks
Everytime I go in here the ladies at the front desk are super super RUDE!! NOT HELPFUL AT ALL WHATSOEVER AND THEY DO NOT CARE ABOUT YOUR BELONGINGS OR giving you advise to save you extra fees!! I will travel outside of Ephrata to use another postal service place from now on!!
