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February 2024 by Justin Moyer
Went in for a phone. Brandell was my salesman. Was very good. Explained they had a promotion for the Samsung ultra 23 with a trade in. Looked at my trade in Samsung note 9 and said that would be ok since the condition was good and said that it qualifies. Once I received the new phone went into the store like I was directed to do to turn it over. They stated they couldn’t accept the phone and refused to accept my trade in, that the phone didn’t meet the requirements for the promotion. Told me buy one off eBay and send that phone in. Which I regrettably did. Sent the phone in and never received my credits. Went into the store and refused to help said I had to call Att customer support. called multiple time to Att to have it squared away. They said the wrong shipping label was given and went to the wrong place. Now I’m out the promotion and the cost of the eBay phone. Long time customer and will never go back to that store and most likely will be switching providers.
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February 2024 by Kelly Geib
I went to this store tonight planning to purchase a new phone & update my plan. The store had one employee working with one customer when I got there. I waited & waited & waited & the employee never so much as acknowledged there was another customer in the store. A simple "I'll be with you as soon as possible" would have been enough for me to happily wait, but I got nothing from this employee. Ended up leaving . I'll find somewhere else!
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February 2024 by Jim RN
Friendly staff that does their best to help. Not sure they actually understand everything they are signing you up for though. My wife any I joined Firstnet for first responders. But it was not explained that we would need to make separate accounts. With Firstnet, you get a free Apple Watch. But it is a watch that requires its own service plan which is also not explained.Signing up with Firstnet is a lesson in frustration on its own even if the website works properly.Moral of the story: make sure you do your own research on everything you’re signing up for here. The sales rep seems to have the best intentions without all of the information.
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February 2024 by Brent Sensenig
Ayana was extremely helpful and professional, we had a great experience
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February 2024 by Caitlin DePaul
Love it
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February 2024 by Mark Ray Nolt
I loved their customer service 2 years ago. But lately, they have not been helpful, so I went to another location there. I got better service.
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January 2024 by Marian King
Did not have a good experience at all! They gave us a complete different plan than they told us they would, and charged us twice what they told us it would be
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November 2023 by Steve Miller
Store manager added an unwanted phone line to my account “to save me money” on my bill. This was a lie and had to spend hours on the phone to correct. Be careful when purchasing a new phone or upgrading.
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November 2023 by Jesse Brooks
Even helped me switch my phone. My phones were taking forever to transfer. Even figured out the problems and corrected them. He was the only employee in the store with about 5 sets of customers at once. He made sure to not only get to everyone quickly and professionally but with a smile and patience! Definitely a rockstar! Thank you so much!
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November 2023 by Jeniffer & Pedro Caraballo
Very helpful people here!Any issues with phone they help immediately.It was an issues/no so easy process to change phone carriers but it was great!Highly recommend.
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August 2023 by Roger Kerstetter
Traded in my phone and received excellent, detailed service from John K and Alex! Great team!
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July 2023 by Scott R
Alex was a great help and worked extra hard to make sure I was satisfied with my phone purchase.
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July 2023 by Lindsay Lutz
By far the best att store I’ve been to. Employees were extremely knowledgeable, helpful and just awesome.
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July 2023 by Lea Kilefner
Evan from the Temple store was working @ the Ephrata location on 6-29-23He was awesome!! He helped us get new phones, accessories and even got us trade ins on our old phonesToo bad he can’t work at Ephrata full time—what a great guy
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May 2023 by John Carsley
Sales person, Alex, was extremely knowledgeable and patient in setting up our new phones. He stayed long past his leaving time to to get us set up.
