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February 2024 by Rob P.
Tough negotiators but I got the truck at a good price. Left happy. Good experience over all. Salesman Jeremy was awesome.
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January 2024 by Farah A.
I recently got my new red dodge with Tyler Smith's help. He was very kind, patient, helpful. Very satisfied
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October 2023 by Tony P.
We bought a LOT of cars from Kelly Automotive (Used Cars) over the years. Easily 6 cars. Averaging all those experiences, I'm giving them a 4-star rating. I was a little frustrated with a few things that took place during our last purchase (days ago), but in the grand scheme of things, it wasn't horrible. My advice... For everyone at Kelly: More 'SENSE OF URGENCY.' I should not have to spend 9+ hours to work through a deal and drive away in my new car. That is not acceptable. Treat me like I'm a priority, and stay focused on the tasks at hand. Also, if you tell me the car 'will be ready and detailed' in the morning by 10 am, please keep that promise. Again, I had to take time off of work and be involved to ensure my daughter got through this process ok. When I arrived at 10 am and the car hadn't moved since the night before - I was EXTREMELY angered. You said, "It will take 10 minutes to wrap things up tomorrow," - and it took 3+ hours. And we STILL need to bring the car back to get fully detailed at a later date. More time I have to take to have this transaction completed. And my last bit of feedback... Whatever your current online price is for the vehicle - at the very least - match that. I shouldn't have to check the site one more time to see that the price has been reduced by several hundred dollars. Please, just honor that price and give it to me without asking. Otherwise, I feel like you don't care, and it will make me consider another dealership in the future. Over a few hundred bucks? It's not worth it - just add a step to your process to confirm the price. For salesperson: Being nice and friendly is GREAT! Being overly buddy-buddy is ok, but only if you can talk AND continue to get answers, negotiate, pay attention to my concerns, and ultimately finalize the deal. Basically, I want to finish this deal so I can return to my life. I spent 7 hours on Tuesday night and 3+ hours on Wednesday morning before driving away with the new (used) car. Not ok. There were times that I wondered what was happening - as I stood around, unsure how much longer it would take. Am I still the priority? Did something come up? Am I going to get to return to work soon? Or have lunch? My suggestions are more pointed communication and status updates, which will go a long way. At the end of the day, my daughter has a safe car, the deal felt good (at the end), and I'm glad to be done with it all for now. For my next car purchase, I will definitely keep Kelly Automotive on my list of dealerships to consider.
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September 2023 by John M.
Prompt and efficient service. I have purchased multiple cars at Kelly through their finance manager Doug Marinos. He is honest and trustworthy which is rare these days! The MOPAR warranty allows me to service the vehicles regularly at an affordable price.
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August 2023 by Stephanie H.
Always good service at Kelly. Great communication from the service manager every step of the way. They even helped me find a coupon that saved me $100.00 on new brakes! Service was quick as well, in and out in no time. Highly recommended!
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July 2023 by John B.
Very shady dealership. I will be reporting to the State Board. I called first thing this morning when this dealership opened 9am. I told them I was interested in a CPO 2019 Ram 1500. The drive was about an hour away so I wanted to make sure the vehicle was available. I was very clear this was the vehicle I was interested in. They told me "it is available. I'm looking at that vehicle right now. This was 9am. I told them great I will be there ASAP. I got there around 10am. I go in and let the sales rep know I called about checking out the vehicle in photo. He starts to give me a story about how that truck didn't pass there safety checks, and some more nonsense. I said I called an hour ago and was told this vehicle was available. He then goes to tell me something like it is available but it's a mechanic special and only for mechanics. This is a car that's listed on their website as CPO. CPO vehicles are supposed to be the best on used market. Then the sales person tries to offer me a seat so that he can check to see what else he has "in my price range". Needless to say, this is a blatant bait and switch technique to get customers in the door so that they can try to sell you a different vehicle. I walked right out. I see that the manager of this place puts out a blanket statement to bad reviews. Don't be fooled. That won't make any amends with me. The only way they could amend this is by sending me money for the 2 hour round trip I took based on a lie. I don't recommend this place to anyone. And as of right now they still have the vehicle listed on their website. Look at the included photos. You can't make this stuff up.
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April 2023 by Kevin F.
howdy1976 Gotta say one of the worst dealerships ive ever gone to. was buying a 2020 cherokee limited with 6k miles.it was priced as the msrp stated. Wanted a 350 payment comes as 500 he refused to budge on the price and lied like he just got his car salesman book i told him to stop lying. He was only making 200 and the dealership was making 300 i laughed. Just close the doors. I was going to do it anyways and he just lied over and over. At the end of last night he told me that she was approved for 11% and they were going to try and get 10 from another i guess that fell through and all of the sudden this morning jumped to 14 more money in his pocket. . This is just insulting. At this point but wait it gets better. I found two discrepancies one small documentation fee and title fee. If you didnt know dont ever pay these fees they are pure profit. Found a coupon this morning for 1k on my trade. And i was still going to do the. He refused to remove the 1000 dollars that it has already been added to the trade i just asked for it to be credited so i could buy accessories for the jeep i physically needed to get in im in a wheelchair and phyically need. I canceled the deal deal because he did not want to give any kind of deal greedy. It has been canceled all over a coupon that i wanted to use and some fees 1400total and my wife really wanted it. Thanks for making us fight. Please dont go here. My salesman info Cant forget him Douglas marin Please read through the whole writeup No one deserves to be treated like that lies and insults hope i get through a couple people
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March 2023 by Tomas Matias
Apparently they can't look up parts without your VIN? Odd since no one else said they couldn't look up prices or part numbers without it. 3 weeks ago I called for O² sensors and was given the correct part numbers but incorrect positions (upstream and downstream were transposed). 2 weeks before that I asked about a warning light I kept getting randomly and was told I most likely have too many accessories hooked up and possibly incorrectly. I have 1 LED light bar, but 1 pair of LED light pods and a CB radio. I jkkI'll go out of my way to not have to bother anyone with questions but if I do have to ask then I go straight to the source and I would expect that if I call a Jeep dealership parts department and ask them a question about my Jeep that the information I am provided to be 100% accurate. Despite being given the wrong information the employees that I have spoken to were pretty friendly and answered all my questions without being condescending so I was really happy to find a Jeep parts/service department near me with friendly staff but now I'm actually worried about asking them any other questions.
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December 2022 by John D.
Waited on site over 1 hour 45 minutes after having an appointment for only a tire rotation. No one from the business even spoke with me until I inquired why this was taking so long. Only 3 or 4 individuals waiting in the waiting areas. Purchased the vehicle at this dealership, with free lifetime tire rotation, yet service advisor quoted me a price of 24.99, and was gruff and seemed upset that this was my only service. Had previous issue with this dealership telling me a broken stereo speaker was not covered under warranty because an aftermarket light bar was installed. Phoned other dealerships, and had the speaker fixed at another dealership, under warranty. They told me the aftermarket light affecting the speaker theory was absurd. Kelly had the vehicle all day the initial visit for the broken speaker, and did not work on it until I called an hour or so before their closing. I suspect the excuse was provided because it was near closing, and, like now, they put me at the back of the line. If you purchase your vehicle here, I would highly recommend seeking service at a different dealership. Poor service and poor customer relations.
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December 2022 by J C.
Kelly Jeep is awesome. My old car was on its last legs and I needed something reliable, fast before the bad weather this winter. I had a specific budget in mind, Joe morales was able to help me find exactly what I was looking for at a price that allowed me to still get Xmas gifts for my family. If you need a car- go to Kelly jeep and ask for Joe!
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October 2022 by Lisa M.
6 days ago I brought our 2015 Grand Cherokee in to Kelly Jeep recently for regularly scheduled service/oil change and inspection. This is the fourth vehicle we've purchased from Kelly over the last 25 years. Three of which were Jeeps, so clearly we are loyal to the brand and dealership. While waiting for my Vehicle a salesperson came up to me, and asked if I was the owner of the 2015 Jeep Grand Cherokee. He then proceeded to tell me some story about a friend of his that just so happened to be looking to replace his vehicle with my particular model and gave me his business card. Shortly after, the service guy comes out to tell me that "he wished he had good news for me". We needed tires ( no shock there....this was expected), plus spark plugs and a motor mount for a grand total of almost $3,000. The motor mount was quoted at approximately $1600 and $360 for the spark plugs. My husband followed up with them later, and called them out on the spark plugs as they had recently been replaced. They checked their records and oops, oh you're right. He was suspicious of the motor mount diagnosis as well. We took the Jeep elsewhere for the inspection, and as expected no motor mount issue. Kelly is shady! They thought I looked like the perfect victim to take advantage of that day. Instead of treating us better as a loyal customer, they tried to make a sale based on lies. They wont see us again. Do yourself a favor, and buy and service your vehicle elsewhere.
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September 2022 by David M.
I went in for an inspection, oil change, and he pointed out that my scheduled mileage maintenance was due also. Only issue was took a little longer than I expected by was pleased with there service. Staff very friend.
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February 2022 by Micquel M.
I went to get my keep inspected, no one addressed/greeted me. However, once they realized that, they were very helpful. They helped find my registration
