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September 2024 by Abdul Bhatti
Went in for an oil change today for my grand Cherokee and was provided with excellent service from start to finish. Job done in less than thirty minutes and mechanic returned the car clean! Love the waiting area and complimentary coffee/ water. Lady at register was also very kind and nice enough to provide me with change to tip the mechanic. Will definitely return to this location for future vehicle services!
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June 2024 by Shane O'Connor
Please do not get any service done here. Severely overpriced, the staff seem almost untrained to be working in the service department. We brought a car unfortunately purchased from a Kelly Dealership in for a inspection… please don’t fall for the “Free” inspection. Everyone else is 50-60 total out the door. A free kelly inspections comes out to about 85 for emissions….You’re better off getting any and all work done from a national auto service chain.
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May 2024 by Alexander Delgiudice
Nice people...fast service
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March 2024 by mera phillips
Matt helped us out a lot! Made the process quick and easy for us ! Really happy with our car and price! Will be come back for our next car ☺️
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January 2024 by Farah A.
I recently got my new red dodge with Tyler Smith's help. He was very kind, patient, helpful. Very satisfied
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November 2023 by Joann Pagan
They charged me 85.00 for my inspection when they clearly know there's a special on their site for 48.00dollars.. they knew this and didn't even mention it.. I hate this place with a passion
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October 2023 by Tony P.
We bought a LOT of cars from Kelly Automotive (Used Cars) over the years. Easily 6 cars. Averaging all those experiences, I'm giving them a 4-star rating. I was a little frustrated with a few things that took place during our last purchase (days ago), but in the grand scheme of things, it wasn't horrible. My advice... For everyone at Kelly: More 'SENSE OF URGENCY.' I should not have to spend 9+ hours to work through a deal and drive away in my new car. That is not acceptable. Treat me like I'm a priority, and stay focused on the tasks at hand. Also, if you tell me the car 'will be ready and detailed' in the morning by 10 am, please keep that promise. Again, I had to take time off of work and be involved to ensure my daughter got through this process ok. When I arrived at 10 am and the car hadn't moved since the night before - I was EXTREMELY angered. You said, "It will take 10 minutes to wrap things up tomorrow," - and it took 3+ hours. And we STILL need to bring the car back to get fully detailed at a later date. More time I have to take to have this transaction completed. And my last bit of feedback... Whatever your current online price is for the vehicle - at the very least - match that. I shouldn't have to check the site one more time to see that the price has been reduced by several hundred dollars. Please, just honor that price and give it to me without asking. Otherwise, I feel like you don't care, and it will make me consider another dealership in the future. Over a few hundred bucks? It's not worth it - just add a step to your process to confirm the price. For salesperson: Being nice and friendly is GREAT! Being overly buddy-buddy is ok, but only if you can talk AND continue to get answers, negotiate, pay attention to my concerns, and ultimately finalize the deal. Basically, I want to finish this deal so I can return to my life. I spent 7 hours on Tuesday night and 3+ hours on Wednesday morning before driving away with the new (used) car. Not ok. There were times that I wondered what was happening - as I stood around, unsure how much longer it would take. Am I still the priority? Did something come up? Am I going to get to return to work soon? Or have lunch? My suggestions are more pointed communication and status updates, which will go a long way. At the end of the day, my daughter has a safe car, the deal felt good (at the end), and I'm glad to be done with it all for now. For my next car purchase, I will definitely keep Kelly Automotive on my list of dealerships to consider.
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September 2023 by Gerald T.
Terrible experience! I made an appointment a week prior and when I get there I am told that what I need for my vehicle they do not have it must me picked up from another Jeep dealership that this process would take 2-3 hours to complete in total, so 5 hours later I contact the service center that told me they would contact me and I am told they just got the part I would receive a call when complete. I did not receive that call either so I call back just before closing and I am told that it is complete but I have to hurry up to get my vehicle before closing!!! Overall a truly terrible experience!
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September 2023 by Andrew Ort
I BOUGHT A USED CAR FROM HERE A MONTH AGO AND WHILE LEAVING NOTICED THE DS WINDOW DIDNT WORK. THEY SAID TRY TO GET IT FIXED AND THEY WOULD COVER IT. ALSO ON THE WAY HOME, WE NOTICED A SHUTTER IN THE FRONT WHEN GOING OVER BUMPS. I LIVE 3 HOURS AWAY SO TOOK CAR TO LOCAL DEALER. THEY SAID WINDOW SWITCH IS BAD AND PS STRUT IS LEAKING FLUID AND NEEDS REPLACED. CONTACTED KELLY TO INFORM THEM AND WAS TOLD EVERYTHING WOULD BE COVERED BUT NEEDED TO BE DONE AT THEIR SERVICE SHOP. I TRIED FOR SEVERAL DAYS TO WORK WITH MY SALESMAN AND SERVICE BUT COMMUNICATION WAS POOR FOR THIS TYPE OF WARRANTY WORK. AFTER A WEEK OR 2 FINALLY GOT ANSWERS FROM THE CORRECT PARTIES TO SETUP OF SERVICE FOR REPAIRS. WHEN I TOOK THE CAR IN, I WAS INFORMED THE WINDOW SWITCH WOULD BE COVERED BUT NOT THE STRUT. I HAD TOLD THEM SPECIFICALLY IF IT WAS NOT COVERED UNDER WARRANTY I WAS NOT DRIVING 3 HOURS TO PAY THEM FOR THE WORK. I TOLD THEM THAT AND THAT i WAS TOLD IT WOULD BE COVERED. AFTER A MEETING THE BEST THE COULD DO WAS COVER THE PARTS AND HALF THE LABOR FOR THE STRUT. I EVENTUALLY AGREED TO THIS EVEN THOUGH I THOUGHT THEY SHOULD HAVE HONORED THEIR WORD. THE WORK TOOK ABOUT 2 HOURS LONGER THAN WAS ESTIMATED BUT EVERYTHING WAS FIXED CORRECTLY AND HAS BEEN WORKING FINE. OVERALL THE SERVICE WAS GOOD BUT THEY SHOULD HAVE KEPT THEIR WORD ON THE STRUT COVERAGE, AND THEY PROBABLY SHOULD HAVE REPLACED BOTH STRUTS AND NOT JUST ONE.ALSO THE CLAIM TO DO 150 POINT INSPECTION ON ALL THEIR USED CARS. HOW DO YOU MISS A LEAKING STRUT CAUSING THE FRONT OF THE CAR TO SHUDDER OVER THE SMALLEST BUMPS AND THE FACT THE DS WINDOW DOESNT WORK. I THINK THEY NEED TO AT LEAST DO 152 POIINT INSPECTION.
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September 2023 by Rhonda Henry
The service department went out of their way to help me with my Jeep.
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September 2023 by John M.
Prompt and efficient service. I have purchased multiple cars at Kelly through their finance manager Doug Marinos. He is honest and trustworthy which is rare these days! The MOPAR warranty allows me to service the vehicles regularly at an affordable price.
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August 2023 by Stephanie H.
Always good service at Kelly. Great communication from the service manager every step of the way. They even helped me find a coupon that saved me $100.00 on new brakes! Service was quick as well, in and out in no time. Highly recommended!
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July 2023 by John B.
Very shady dealership. I will be reporting to the State Board. I called first thing this morning when this dealership opened 9am. I told them I was interested in a CPO 2019 Ram 1500. The drive was about an hour away so I wanted to make sure the vehicle was available. I was very clear this was the vehicle I was interested in. They told me "it is available. I'm looking at that vehicle right now. This was 9am. I told them great I will be there ASAP. I got there around 10am. I go in and let the sales rep know I called about checking out the vehicle in photo. He starts to give me a story about how that truck didn't pass there safety checks, and some more nonsense. I said I called an hour ago and was told this vehicle was available. He then goes to tell me something like it is available but it's a mechanic special and only for mechanics. This is a car that's listed on their website as CPO. CPO vehicles are supposed to be the best on used market. Then the sales person tries to offer me a seat so that he can check to see what else he has "in my price range". Needless to say, this is a blatant bait and switch technique to get customers in the door so that they can try to sell you a different vehicle. I walked right out. I see that the manager of this place puts out a blanket statement to bad reviews. Don't be fooled. That won't make any amends with me. The only way they could amend this is by sending me money for the 2 hour round trip I took based on a lie. I don't recommend this place to anyone. And as of right now they still have the vehicle listed on their website. Look at the included photos. You can't make this stuff up.
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April 2023 by Kevin F.
howdy1976 Gotta say one of the worst dealerships ive ever gone to. was buying a 2020 cherokee limited with 6k miles.it was priced as the msrp stated. Wanted a 350 payment comes as 500 he refused to budge on the price and lied like he just got his car salesman book i told him to stop lying. He was only making 200 and the dealership was making 300 i laughed. Just close the doors. I was going to do it anyways and he just lied over and over. At the end of last night he told me that she was approved for 11% and they were going to try and get 10 from another i guess that fell through and all of the sudden this morning jumped to 14 more money in his pocket. . This is just insulting. At this point but wait it gets better. I found two discrepancies one small documentation fee and title fee. If you didnt know dont ever pay these fees they are pure profit. Found a coupon this morning for 1k on my trade. And i was still going to do the. He refused to remove the 1000 dollars that it has already been added to the trade i just asked for it to be credited so i could buy accessories for the jeep i physically needed to get in im in a wheelchair and phyically need. I canceled the deal deal because he did not want to give any kind of deal greedy. It has been canceled all over a coupon that i wanted to use and some fees 1400total and my wife really wanted it. Thanks for making us fight. Please dont go here. My salesman info Cant forget him Douglas marin Please read through the whole writeup No one deserves to be treated like that lies and insults hope i get through a couple people
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April 2023 by Jason Mest
Don't trust anybody. Double check their work. They will claim to do work that they haven't.
