Auto Parts in Emmaus, PA

“My wife and I were out shopping for a new 1500 RAM pick up truck at Kelly Automotive Group in Emmaus. They had a large selection to choose from. Their sales consultant, Tim Sparrow was not pushy at all. He was very efficient, listened to our needs, knew their products well and explained all the different options clearly. Tim worked with their GM, Chris and they put together a package that fit our needs. This is the 4th vehicle we have purchased from this group through the years and we’ve always had a pleasant experience. I highly recommend Kelly Automotive Group.”

“I have been through plenty of experiences at dealerships, so I can honestly say that this Dealership is by far one of the Greatest in the area, if not the whole State of Pennsylvania. I had the pleasure of working with Matthew Hahn as my sales Rep. Matt is simply amazing, he was extremely patient with all my requests and showed pure professionalism throughout the entire process of getting me a new car. His determination of satisfying his customers are impeccable. He took into consideration the budget that I had and vigorously worked with me until he was able to find a Car that met all of my expectations and that fit my budget. Efrain the Sales Manager was approachable and exceptionally knowledgeable. Not once did I feel pressured to purchase a vehicle from them and they made me feel very comfortable the whole time that I was there. The rest of the staff that was there, were also respectful and courteous towards me. Overall the experience was phenomenal and smooth. They have absolutely gained a loyal Customer. Thank all of you guys at the Kelly Jeep location over at Emmaus Ave. If anyone is interested in purchasing a New/Used Car, please do not hesitate giving this Dealership a chance. I promise that you will not be disappointed.”

“Very kind service. Showed up without an appointment and asked for a quote on some light damage to my front bumper, an associate thoroughly answered my questions and helped me fix up the area free of charge in under 20 minutes, it looks almost as good as new. Will be coming back for any repairs I may need.”

“Great place and greater people. I come here quite frequently for my automotive supplies - this particular AutoZone is my go to. Generally, they've always got what I need in stock and the people I've dealt with, have always been friendly, professional, welcoming and gone above and beyond to help meet my needs.”

“A huge shout out to Zach from Advanced Auto Parts in Emmaus.As I was driving on Chestnut street. Something fell from a tree and hit my sunroof and shattered it. I had a long drive ahead of me and he graciously help me patch up the sunroof with a bag and duck tape. I’m so grateful that this young man was willing to help. It’s not often that people are kind and help. THANK YOU ZACH FROM THE BOTTOM OF MY HEART.”

“We had our car inspected at this dealership - Upon arrival to finish - Chelsie was AMAZING! She was very knowledgeable and efficient - She answered all our questions timely and pleasantly. We drove an extra distance just to avoid the dealership that was closer to us due to their lack of customer service and this dealership did not disappoint. I can't say how pleased I am to see that Chelsie exceeded our expectations! THANK YOU so much - you were fabulous!”

“Unfortunately because I was in an accident I had to deal with the collision part of this group but Thank You to Miguel for making this a very smooth and quick recovery to my car. He kept me informed on everything that was going on. I couldn’t of ask for it to go any smoother than it did and that was all because of Miguel. Thank you again Miguel for doing such a fantastic job. My car looks great like nothing ever happened so I also give props to the collision experts who worked in my car. Thank youBarbara M”

“We bought a LOT of cars from Kelly Automotive (Used Cars) over the years. Easily 6 cars. Averaging all those experiences, I'm giving them a 4-star rating. I was a little frustrated with a few things that took place during our last purchase (days ago), but in the grand scheme of things, it wasn't horrible. My advice... For everyone at Kelly: More 'SENSE OF URGENCY.' I should not have to spend 9+ hours to work through a deal and drive away in my new car. That is not acceptable. Treat me like I'm a priority, and stay focused on the tasks at hand. Also, if you tell me the car 'will be ready and detailed' in the morning by 10 am, please keep that promise. Again, I had to take time off of work and be involved to ensure my daughter got through this process ok. When I arrived at 10 am and the car hadn't moved since the night before - I was EXTREMELY angered. You said, "It will take 10 minutes to wrap things up tomorrow," - and it took 3+ hours. And we STILL need to bring the car back to get fully detailed at a later date. More time I have to take to have this transaction completed. And my last bit of feedback... Whatever your current online price is for the vehicle - at the very least - match that. I shouldn't have to check the site one more time to see that the price has been reduced by several hundred dollars. Please, just honor that price and give it to me without asking. Otherwise, I feel like you don't care, and it will make me consider another dealership in the future. Over a few hundred bucks? It's not worth it - just add a step to your process to confirm the price. For salesperson: Being nice and friendly is GREAT! Being overly buddy-buddy is ok, but only if you can talk AND continue to get answers, negotiate, pay attention to my concerns, and ultimately finalize the deal. Basically, I want to finish this deal so I can return to my life. I spent 7 hours on Tuesday night and 3+ hours on Wednesday morning before driving away with the new (used) car. Not ok. There were times that I wondered what was happening - as I stood around, unsure how much longer it would take. Am I still the priority? Did something come up? Am I going to get to return to work soon? Or have lunch? My suggestions are more pointed communication and status updates, which will go a long way. At the end of the day, my daughter has a safe car, the deal felt good (at the end), and I'm glad to be done with it all for now. For my next car purchase, I will definitely keep Kelly Automotive on my list of dealerships to consider.”

“We bought a LOT of cars from Kelly Automotive (Used Cars) over the years. Easily 6 cars. Averaging all those experiences, I'm giving them a 4-star rating. I was a little frustrated with a few things that took place during our last purchase (days ago), but in the grand scheme of things, it wasn't horrible. My advice... For everyone at Kelly: More 'SENSE OF URGENCY.' I should not have to spend 9+ hours to work through a deal and drive away in my new car. That is not acceptable. Treat me like I'm a priority, and stay focused on the tasks at hand. Also, if you tell me the car 'will be ready and detailed' in the morning by 10 am, please keep that promise. Again, I had to take time off of work and be involved to ensure my daughter got through this process ok. When I arrived at 10 am and the car hadn't moved since the night before - I was EXTREMELY angered. You said, "It will take 10 minutes to wrap things up tomorrow," - and it took 3+ hours. And we STILL need to bring the car back to get fully detailed at a later date. More time I have to take to have this transaction completed. And my last bit of feedback... Whatever your current online price is for the vehicle - at the very least - match that. I shouldn't have to check the site one more time to see that the price has been reduced by several hundred dollars. Please, just honor that price and give it to me without asking. Otherwise, I feel like you don't care, and it will make me consider another dealership in the future. Over a few hundred bucks? It's not worth it - just add a step to your process to confirm the price. For salesperson: Being nice and friendly is GREAT! Being overly buddy-buddy is ok, but only if you can talk AND continue to get answers, negotiate, pay attention to my concerns, and ultimately finalize the deal. Basically, I want to finish this deal so I can return to my life. I spent 7 hours on Tuesday night and 3+ hours on Wednesday morning before driving away with the new (used) car. Not ok. There were times that I wondered what was happening - as I stood around, unsure how much longer it would take. Am I still the priority? Did something come up? Am I going to get to return to work soon? Or have lunch? My suggestions are more pointed communication and status updates, which will go a long way. At the end of the day, my daughter has a safe car, the deal felt good (at the end), and I'm glad to be done with it all for now. For my next car purchase, I will definitely keep Kelly Automotive on my list of dealerships to consider.”

“Leased a new 2023 Ioniq 6 here with very friendly sales manager and sales associate. Rasheed was my guy and he was very chill about the entire process. Finance guy was great too! No push to sell extended warranties! I worked out a verbal deal before driving to them from Philly.”

“I had power steering issues and it was resolved by Kristi Finkel, overall she was very professional. I spoke to the shop former thirty years of experience and it was provided to me to talk about "prevention services ", what should I look for a state of my car mileages, I was impressed by their knowledge. Kristen Finkel was texting me to make sure everything was ok with the car after the car left out the shop if she's not available ask for Dan Carcione his the service manager if you are not happy even getting your car back clean he will make sure your experience it's a five star it doesn't matter if the car it's a twenty-year-old car he will treats each car like it was his own! no matter what color or race you are, he's a good family man.”