Auto Parts in Emmaus, PA

“I had been looking for a blue Mitsubishi Outlander Sport or Eclipse Cross for a while. My previous Outlander Sport lasted 13 years, so I wanted to stay with Mitsubishi. I checked Kelly Mitsubishi's website, and I found 2 Eclipse Crosses. Jessica DellaPietra assisted me for many hours, until the dealer found a price that was acceptable. Even after I had agreed on the Eclipse Cross, they still priced an Outlander Sport to show me the difference. I never felt pressured to buy, and Jessica was very compassionate about my concerns on the cost. When I picked up the vehicle a few days later, Jessica was very thorough in explaining all the differences between my previous car and the new one. I highly recommend this dealership, as they offer many other brands. Ask for Jessica. You'll be happy you did!”

“Just bought a new Jeep and my experience couldn't have been better. My dealer Nick Luke, Jeff, and Doug were fantastic. My 4th vehicle purchased from Kelly. Thanks again for a great experience and great vehicle!”

“This is the second time Auto collusion did repairs for me. Both times I found the workmanship to be excellent. The car was returned to me clean inside and out. Dalton is friendly and throughly communicates about the work the needs to be done and it is completed in a timely matter”

“Stopped in for air fresheners. Max helped me out. He asked me about seafoam and if I have ever used it. He took time to explain how it works. I was very impressed. Excellent Customer service from this nice young man. Will definitely keep coming back”

“We had our car inspected at this dealership - Upon arrival to finish - Chelsie was AMAZING! She was very knowledgeable and efficient - She answered all our questions timely and pleasantly. We drove an extra distance just to avoid the dealership that was closer to us due to their lack of customer service and this dealership did not disappoint. I can't say how pleased I am to see that Chelsie exceeded our expectations! THANK YOU so much - you were fabulous!”

“After driving the same old car for 10 years, I was ready to make a big change & get myself something nice. Tori Giogaia was the most amazing sales rep to work with & helped me navigate my car buying journey. Tori helped me understand what would be the best fit budget wise, but also helped me find something that I truly loved!! I couldn’t have done it without Tori’s amazing help, along with the rest Kelly automotive group! Beep beep!”

“Receiving service from this advance auto in Emmaus has turned out to be a blessing for me. I'm in a wheelchair and they have made my life so much easier with their dedicated service. I choose them over all other auto part stores. At least twice a month for over 6 years. I don't even know what its like to go in. They have always come out to me. Thank you and keep up the good work.”

“Went in for an oil change today for my grand Cherokee and was provided with excellent service from start to finish. Job done in less than thirty minutes and mechanic returned the car clean! Love the waiting area and complimentary coffee/ water. Lady at register was also very kind and nice enough to provide me with change to tip the mechanic. Will definitely return to this location for future vehicle services!”

“We bought a LOT of cars from Kelly Automotive (Used Cars) over the years. Easily 6 cars. Averaging all those experiences, I'm giving them a 4-star rating. I was a little frustrated with a few things that took place during our last purchase (days ago), but in the grand scheme of things, it wasn't horrible. My advice... For everyone at Kelly: More 'SENSE OF URGENCY.' I should not have to spend 9+ hours to work through a deal and drive away in my new car. That is not acceptable. Treat me like I'm a priority, and stay focused on the tasks at hand. Also, if you tell me the car 'will be ready and detailed' in the morning by 10 am, please keep that promise. Again, I had to take time off of work and be involved to ensure my daughter got through this process ok. When I arrived at 10 am and the car hadn't moved since the night before - I was EXTREMELY angered. You said, "It will take 10 minutes to wrap things up tomorrow," - and it took 3+ hours. And we STILL need to bring the car back to get fully detailed at a later date. More time I have to take to have this transaction completed. And my last bit of feedback... Whatever your current online price is for the vehicle - at the very least - match that. I shouldn't have to check the site one more time to see that the price has been reduced by several hundred dollars. Please, just honor that price and give it to me without asking. Otherwise, I feel like you don't care, and it will make me consider another dealership in the future. Over a few hundred bucks? It's not worth it - just add a step to your process to confirm the price. For salesperson: Being nice and friendly is GREAT! Being overly buddy-buddy is ok, but only if you can talk AND continue to get answers, negotiate, pay attention to my concerns, and ultimately finalize the deal. Basically, I want to finish this deal so I can return to my life. I spent 7 hours on Tuesday night and 3+ hours on Wednesday morning before driving away with the new (used) car. Not ok. There were times that I wondered what was happening - as I stood around, unsure how much longer it would take. Am I still the priority? Did something come up? Am I going to get to return to work soon? Or have lunch? My suggestions are more pointed communication and status updates, which will go a long way. At the end of the day, my daughter has a safe car, the deal felt good (at the end), and I'm glad to be done with it all for now. For my next car purchase, I will definitely keep Kelly Automotive on my list of dealerships to consider.”

“Leased a new 2023 Ioniq 6 here with very friendly sales manager and sales associate. Rasheed was my guy and he was very chill about the entire process. Finance guy was great too! No push to sell extended warranties! I worked out a verbal deal before driving to them from Philly.”