Mobile Phone Accessories near Ellwood City, PA

“I'm overwhelmingly happy with the service I've received, but concerned with how these employees seem to be essentially thrown to the wolves.For about a week and a half, I recently had the displeasure of troubleshooting a malfunctioning phone. With my first visit, Reilly worked with tech support for several hours to get it up and running, with patience and perseverance, but ultimately, it was decided there may be something physically wrong with the phone. I left without upgrading because I wanted to weigh my options and wasn't ready to give up on my phone since I'd just purchased it elsewhere. While frustrating, I appreciated how friendly she was and her willingness to keep escalating the call trying to get the issue uncovered.Cue three different calls (from home) over the next few days to tech support reps, where some settings were changed and my phone began working better, but still not optimally.The tech support reps tried to sell me on upgrading to a new phone, but I told them that if and when I made that decision, I'd like to take that sale back to the store because I wanted to make sure that the employees who worked so hard to help me were able to earn that commission. So, I brought my phone back to this location on Cyber Monday (my only day off, otherwise I'd have come back at a less hectic time), hoping to get a new phone.At the store, Caleb did some more troubleshooting on my old device, just to ensure I didn't have to make an unnecessary purchase if it was something that could be fixed, because the phone was only a year old. Unfortunately, despite escalating to tier 2 tech support, we all came to the definitive conclusion that the old phone was, in fact, defective. So we, eventually, got a new phone and accessories squared away, all while Caleb juggled a multitude of other customers on Cyber Monday — alone. But despite the line of customers that just didn't seem to stop (and the fact that the safe kept going off), he was always engaging, high energy, and helpful.I can't say enough about Reilly and Caleb's persistence and professionalism. They both, in their own way, went above and beyond for me and gave me top notch customer service, and I observed them doing the same for others who came and went before me and while I was there for each of my visits. It took about a week and a half to get me outfitted with a fully functioning phone (which is not any fault of theirs), but I'm happy with the purchase and their willingness to tackle the problem head-on before just trying to sell me on an upgrade.But each time I'm there, I notice that they seem to be critically understaffed. Perhaps it's the time of day, and the fact that it was Cyber Monday for one of my visits, but for the amount of customers who come in needing help, I'm shocked that only one representative is—seemingly—always there by themselves. One of those visits was on a random weeknight, and while I was there, the rep had to juggle several other customers while working on my issues.For another visit, I was there for nearly six hours due to the wait (because there were not enough employees to handle the customer load on Cyber Monday), and in that time I kept wondering: when do these people have time to use the restroom? When do they eat? I rarely even saw them have the opportunity to drink something. Where I work, even when understaffed, I'm still afforded multiple breaks, but I have my doubts that's happening here. For the amount of hard work, focus, and patience these people are putting in, managing multiple customers simultaneously, I sincerely hope they're getting the support they need from higher up. As a manager and former GM, I can tell you that employees with this much passion to help and work ethic are rare and should be treasured.Please, get these folks some more help and make sure they're taken care of. Your customers should feel good about coming into the store, not feel guilty that they're adding to the insurmountable load your lone employee has to end”

“I was a little nervous about not going directly to an apple store for my phone repairs, but I must now say, this place is that place to be for your phone! The Cell Surgeon knows exactly what is going on and is so friendly to boot! I was quoted over $110 at apple and $90 at Asurion and had to deal with both of their non-human bureaucracies which was a pain in the you know what. This service engineer did not make me wait; he deduced my problem and replaced a battery all within 15 mins! And, it was all performed for about half of what the other were gonna charge me. Additionally, he helped a couple of other walk in customers at the same time! My iphone now works perfectly and I am glad I found this place on google maps. One hint tho, use the simple scheduling app on the website to make a time so you won't have to wait to get your problem solved. Big thanks Cell Surgeon! There are not many businesses around that have the old school 'I care about you' attitude!”

“Steve from the New Castle store was able to fix a long standing problem I was having with my phone. I had gone through a number of avenues to try and fix it and no one could. He fix it in minutes and saved me from paying 200 dollar fee through insurance. Very pleasant to deal with as well. Thanks again”

“First of all Mr Glenn is extremely wonderful to work with and he is very knowledgeable about all of the products offered through Cricket. I have been in the store a few times with an issue regarding a discount on my phones and he has helped me the whole way through the process which is extremely rare to find someone like him who is willing to help you with an issue from start to finish. I added my mom onto my plan and that process was extremely simple, quick, and efficient all because we had a person who was willing to jump through extra hoops to help us. I could not say enough great things about Glenn and his service he has given to me and would recommend him to anyone who wants a good and reliable network.”

“Best experience I’ve had so far at Cricket. Awesome customer service! I’d refer anyone to this place as long as Vicky is working! Vicky-keep doing what you do best-helping customers! You’re awesome!”

“Enjoyed a visit with Braydon. He was very nice. He explained things to me and in no way was he pushy!! He explained exactly what he was doing with my phone. Never made me feel like I had to get an accessory. He was great!! You have a great employee in him!!”

“We were helped by Sean, who was really helpful and knowledgeable about every device, plan, and deal available. He also made some really good recommendations about the longevity of my AT&T account. It was exactly what I would hope for a trip to the wireless store would be: helpful, useful, and in a reasonable time frame. I brought my brother with me, and he's now considering switching his service. Thanks so much!”

“Never have any issues coming into store and walking out with the best and staff is always amazing. Today Sam done us good and I will refer people to cricket service is amazing everywhere no issues”