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July 2024 by Anne Barnes
After leaving the Wilkes-Barre Lowe's because they were so unorganized and couldn't find someone to help us, we went to the Edwardsville location.
What a great place! All the employees were very helpful and pleasant!
Great praise to Kenny that stuck with us during the process of purchasing a trailer! He went above and beyond to get us hooked up and on our way!
When we need anything, we will definitely go to the Edwardsville Lowe's!!!
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July 2024 by Steve Laudano
I shopped at Lowes in Edwardsville this morning( Monday)and I was very pleased how 3 different people were able to help me find Exactly what I needed. They were very polite and respectful and I have and will continue to shop there. Good experience! I returned to Lowe's again today Friday morning and once again I was greeted very nicely and was immediately asked what I was looking for. RJ and Tom were extremely helpful and so was the checkout person. I have nothing but respect for all the people at lowes because they always treat me with respect. Prices are not bad for the times we live in.
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July 2024 by Swoy FPCapt.
Bought vegetation killer
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July 2024 by Ken Le
Worst experience ever . I’ve been to lowers almost everyday . But I got treated badly for last 2 times at return customer services .
Really make me mad last time . I talked to the store manager . She give me the answer really bad and walk away from me .
I bought the Husqvarna chain saw 2 days ago from Lowe’s in Edwardville . Haven’t been use at all . But it didn’t work . I brought it back to Lowe’s . I even have receipt and paid with Lowe’s card . All I asked for is exchanged it with different chainsaw . They won’t let me return it or exchanged it . And make me contact to Husqvarna manufacturer . Then I try to reason with them I bought that from Lowe’s . Not from Husqvarna store . Then they just said it’s a policy and walk away . What kind of policy is that to treat your customer so poorly . I never write this complain ever but they need to change this policy and talk to the manager to fix the problem .
Now I can’t even do my work because they refused to exchange it for me . I have to wait a while to let them sent the machine to manufacture to get it fix . Totally disappointed and gonna cut off Lowe’s card . Good luck with everything
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July 2024 by Darkwing Duck (Big_Banana)
7/19/24 - Return counter is being run by incompetents. 20 minutes to return one item!!
2023 - NO human checkouts. One auto that would take cash, the other only card. Sad
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July 2024 by Beacher 716
I have been shopping at the Edwardsville store for many years. After my last three visits, all in one week, I don't think I will be going back. They have removed ALL cashiers at the main checkout. If you want a real person, you have to go to the lumber/contractor checkout, or hope the garden center is open. I am a big fan of self-checkout, for small items, not for bulky, heavy items. I voiced my concerns to the person overseeing the self-checkout, and they confirmed what I was seeing. The only reason I keep going back is because I purchased a $500 gift card that I need to spend down. I refused to buy the gift card at a self-checkout, because gift cards often fail to activate properly and I wanted a cashier to process it. I had to wait at the customer service desk and have them check me out. I will visit the nearby Wilkes-Barre store to see if they have made the same changes. If they have, I will be shopping at Home Depot from now on.
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July 2024 by William Hulse
Workers inside the stores are great but..... DONT GET ANYTHING DELIVERED TO YOUR HOUSE... had a washer and dryer delivered at first they weren't gonna take it down the stairs complete easy access and told my fiance they couldn't get in the door when I just took out a much bigger one than they delivered..... and then refused to hook up the washer due to a little rust.... never again will I buy anything that needs delivered from here
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July 2024 by Tony Grabosky
Good House project supplier
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July 2024 by cel lynn
Easy access great parking and terrific helpful staff
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July 2024 by Lake Living
Can anybody answer the phone at this store? The answer is NO. Should the call be picked up it immediately placed on hold or hung up. How’s that for customer service???
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July 2024 by Brandy Chewey
I always find what I'm looking for whenever I go to Lowe's!
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July 2024 by Jamie
This old guy was bricked up ?
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July 2024 by Jason Paisley Sr.
Favorite place to shop
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July 2024 by Milly fr
Great customer experience, I asked for help, and the associate went out of her way to guide me to the product I was looking for
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July 2024 by George Gray
All great experience at Music Go Round Stop In and what you came For is in your hand very shortly great workman's ship
