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July 2024 by Paul S
While visiting family, I took my new 2024 Pathfinder there on July 3 for my first oil change with the new vehicle. I left to return home to NJ last night. Within an hour and a half of leaving Edinboro, I noticed smoke coming from the back of my car and my rear windshield and liftgate covered with oil. I stopped every 50 miles to check my oil levels. I was with 2 kids and a dog traveling after dark, which made the evening trip even longer and stressful. I took the car today to my mechanic, who quickly discovered that the mechanic who performed the oil change at Monroe bent the dipstick during the oil change. This caused the oil to spew out where the dipstick usually prevents a seal. My mechanic was great. He added more oil and cleaned the undercarriage before I left to go to a car wash to clean the oil off the rest of the vehicle.
The simple process of an oil change was turned into a long evening of stress and chaos. Based on the dirty waiting area and bathroom and facilities (as well as a front desk attendant who told us the Monroe prices are a rip off) are I am actually not shocked the endinboro Monroe messed up the oil change..
I won’t be going back there ever again and I hope others that do go make sure that they check to make sure the work is done correctly or else they are in for some undeserved stress!!
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July 2024 by Natashaleslie
They were quick, and kind. They went out of their way to make my experience a good one!
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June 2024 by Eric Hilberry
Great service quick and friendly
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April 2024 by Em B
Says on their website no appointment needed oil change and they had an online slot for 5p open. Drove here & told me no not today...they close at 6p with ZERO cars in the garage and workers just sitting there. Cool. Thanks no wonder Walmart takes over everything.
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April 2024 by Katherine Petrusky
Gary and his guys are great. Would highly recommend to anyone who is apprehensive about trusting the mechanics or shops to not over charge or extort.
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April 2024 by Dietrich Wegner
The service is nothing special but adequate. The prices are more than twice what they should be. Only come to Monroe if you enjoy feeling robbed.
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January 2024 by chris spare
Kirk was patient, and got my car in on a Saturday Morning. I Uber drive and the repair was important for me. The price was very fair and the guys finshed the job quick. They explained the process and price before begining the work and even did a courtesy inspection for free. 5 Stars! Car is as quiet as new again.
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December 2023 by Imalrightokay
I came here cause I only have 4000 miles to check my car for warranty so the dealership can pay for it if there’s work that needs to be done . So that way I’m not stuck paying for itBut the team here didn’t want to even do that. They said it was a hassle and the warranty company is hard to work with.They just told me to go home and check that issue myself: IM DISABLED.. so no I can’t get on my back to check my vehicle for problems…I called my warranty company and told them that y’all refused to check my vehicle for my warranty claim…The only other company I could have gone to, is 45 /50 mins away….So I gave Monroe’s a chance to do the right thing even after the dude said go home and check it myself…So I came back and wanted to get my state inspection and to check for that issue I had and my overall performance of the vehicle; (STATE INSPECTIONS ARE NOT THE SAME THING AS LOOKING OVER THE VEHICLE FOR ISSUES THAT ARE COVERED UNDER WARRANTY)they finished the state inspection ; but didn’t even check my vehicle performance or the issue I had a problem with… which I wanted done cause I only have so much time for the warranty to cover it……they just told me only one wiper blade needed to be replaced (this is a brand new car off the dealership parking lot so uh yea that’s weird)I felt like they just said that so they can get more money out of me.They ended up charging me for BOTH wiper blades totaling over $60.You can buy 2 wiper blades for around $30…Not to mention they Left metal on one of the wiper blades… which could have scraped my windshield if I didn’t notice it…I got ripped the F off..If you go here they will get ya for an arm and a leg and/or they won’t want to do any work that’s too much of a burden for them.This is my last time going to Monroe’s :/I tried to give y’all another chance. And I only went here cause it’s the only place my warranty accepts .. soYea thanks for screwing me out of the only time to get things replaced and covered by warrantySeriously tough… if you’re a good car mechanic you know everyone who buys a new vehicle should ALWAYS get them looked over by a mechanic…If you guys aren’t even willing to do that and Mke sure someone got a vehicle that they weren’t getting ripped off on.. then what’s the point of y’all being in business ?If ya don’t wanna help ppl, work somewhere else
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December 2023 by Kevin Thompson
Rude management had to accept a later time for a appointment that only took 30 minutes. Tire switchover is all it was. Manager was just sitting around in garage area smoking a cigar.
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December 2023 by brenton steiger
Will NOT go back. I like t give the benefit of doubt, however this manager deserves nothing of the kind. I had called for a quote and gave the specs of my vehicle. When the service was done it was nearly 3x the quote. Ok, fine, it was a different oil however I gave the specs of my car when scheduling and getting the quote.The manager (or desk clerk) was so very RUDE. No apology for the wrong quote. I felt extremely mistreated. When back in my car I noticed down the road that the sticker mileage was completely wrong. Ok it was a mistake so I simply called to see when I should get my oil changed again…at 3000, 5000 miles…what? The manager that treated me poorly chuckled and only said “well (laugh) when that light comes on that says change oil. That is when you get it changed again”. I explained that the mileage was wrong on the sticker and he said “Again when the little light comes on.”Simply on the way I was treated I WILL NOt return to this location and maybe never again to any Monro location.Highly recommend to steer clear of this place unless you like to be treated poorly.Oh…and when I arrived and said I was there for an oil change he went to check the engine specs and get mileage when it was parked and he promptly said “I don’t know what you are thinking but I cannot inspect this vehicle.” (The sticker reads July)… well I was not there for an inspection and we just previously discussed the oil change and tire rotation only.This place has issues!
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December 2023 by Richard Dvorak
Always quick and easy
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November 2023 by Valerie Lynn
Friendly and knowledgeable staff. I just feel I was over a barrel to get a $160 tire!! Cambridge tire could've done it for less than half that!
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October 2023 by Scott H
Chris and Gary were very professional. They helped my daughter who is a few hours away from home. They repaired her vehicle and went the extra step to arrange to return the vehicle to her after she tested positive for COVID. She was unable to pick her vehicle up.
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October 2023 by James
Good work can be pricey but so is everything else today
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October 2023 by Brian Spence
I was taken as a walk-in with a flat tire. I was treated promptly, fairly, and respectfully. I recommend this business to others in the area.
