“Had to come into the store two days in a row after a lengthy visit yesterday. First of all, employees were friendly and apologetic throughout the process, however, I was misinformed on multiple things when adding a new line, which cost me unexpected money. Honestly, it's not about the money, but more about the principle of being told things that weren't accurate. I'm not sure if this is more of an employee training issue or not. The gentleman today did the best he could to rectify things, which did help some. As far as cell service, I am very pleased thus far.
UPDATE- I had to go back into the store today (about 6 weeks later) to deal with a phone issue (my own phone-not a cricket phone) I was having. The employee today, Jake, was fantastic. He had the patience of a saint and worked tirelessly to troubleshoot and rectify my problem accurately, which he did. I was so appreciative. Great experience and equally great employee.”
Mobile Phone Accessories
“Had to come into the store two days in a row after a lengthy visit yesterday. First of all, employees were friendly and apologetic throughout the process, however, I was misinformed on multiple things when adding a new line, which cost me unexpected money. Honestly, it's not about the money, but more about the principle of being told things that weren't accurate. I'm not sure if this is more of an employee training issue or not. The gentleman today did the best he could to rectify things, which did help some. As far as cell service, I am very pleased thus far.
UPDATE- I had to go back into the store today (about 6 weeks later) to deal with a phone issue (my own phone-not a cricket phone) I was having. The employee today, Jake, was fantastic. He had the patience of a saint and worked tirelessly to troubleshoot and rectify my problem accurately, which he did. I was so appreciative. Great experience and equally great employee.”