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November 2023 by Zach Young
Was with this company for 15 years, for oil, service, and a new AC unit. Everything was good until I had a problem. Water was discovered in my oil tank. when I called to discuss I was met with a very rude receptionist. I called probably 5 times over two weeks asking to speak with a manager, who was never around forcing me to leave messages, and was never called back. Initially I expected to receive a credit for some fuel oil and continue with union fuel as my provider. But now we will be taking our business to one of the many other options in the Lehigh Valley and I strongly recommend you do the same.
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November 2023 by Everyday Customers
Randy at Union Fuel is fantastic. He is the only reason why I stay with this small company. He installed three top of the line Carrier HVAC units in my house for ~$20,000. Their PM service team especially the receptionist, Alyce, is another story. Made an appointment three weeks ahead for an annual PM check. When nobody showed up half an hour after the schedule time, I called and asked if her team is showing up. Her attitude was essentially " I don't give a damn". She showed absolutely no empathy or courtesy. I had to cancel my office half a day so as to be home for this. It is time to look for another company that really wants my business. Owner of Union Fuel: it is time for you to hire a receptionist who send your customers away.
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February 2022 by Ashlee Eccleston
Customer service is the worse. I never had a place not be able to give me a time frame of when I would have oil delivered just to sit home all day and then to hung up on my me I am just trying to ask questions and figure things out is rude as can be will never use this fuel company would give it zero stars if I could. They should look into getting a new customer service manager because she is horrible
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February 2022 by Strive Repairs
Called To Get My $100 credit in oil, was told that they couldn't service my home and to go somewhere else, when i asked about my credit and how i get it back the lady in the office told me if i didn't like it i can go somewhere else, she also told me theres nothing that can be done about my credit...
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November 2021 by Acadian Strouse
Ordered & prepaid for 150 gallons. They over filled my tank & then sent me a bill for the difference. Called & got a very awful customer service lady. They want to pump it out. How do I know how much you’re taking out. Now I’m stuck paying for something I didn’t want. Don’t use them unless you have more money to put for their mistakes!!
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May 2021 by Desiree Santo
My parents ordered fuel from liberty discount. Was suppose to be delivered within the week and never was. After the huge snow storm they were almost empty. Couldn’t get in touch with anyone or even leave a message With a full mailbox with liberty. Called around but union was the only one that answered and we got someone to deliver the next day early morning! Thank you so much for the great service. We will be sticking with you from now on.
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January 2021 by Joanne Gardner
This review is long over-due...Our furnace stopped operating in the early morning hours last winter, outside temperatures in the teens. I called their 24-hr service line several times from 2am until 9am. I spoke with the answering service and left several messages with my contact info. No one ever responded to us, even as we were well into the following day. Absolutely nothing. I understand they were probably inundated with other service calls but a courtesy call acknowledging us would have been the thing to do. We called Hackney's Heating Service and he came within 90 minutes of our call, and repaired the burner for a reasonable price. We heard such great things about Union Fuel so we were very disappointed.
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December 2020 by Mark McRoberts
I recently had my furnace fail and contacted Union Fuel. To my surprise they came out the same day in the height of their busy season. My furnace was over 30 years old and had to be replaced. Their team came out within 48 hours and had a new furnace installed. I have had three furnaces installed by them over the years and they are by far an exceptional group of people to deal with. Never have I been more pleased with the service I received, especially in these difficult times. Randy is a true professional that cares about his customers and provides the absolute best service you could ask for.
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March 2020 by B Wall
Very friendly and always available..fuel gets delivered next day :)
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January 2020 by Sandra Cooke
3 months running. 1st month billed me for a service they DID NOT PERFORM (They were scheduled for a cleaning) and didn't do it. Called and asked for a corrected bill. The person answering the phone said it was for diagnostics and repair. AGAIN, THEY DID NOT REPAIR!! DIAGNOSE, HARDLY! I had to call another company to repair and clean the boiler. Billed 2nd month with interest and no corrected bill. Again, I called and requested an itemized bill and still told it was diagnostics and repair! Billed 3rd month with more interest and STILL NO CORRECTED BILL! They may be okay for
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December 2019 by Ann Cruts
We had a Bradford white Defender water heater installed on 5-3-2016 by this company that recommended it to us. It was fine for 2 years then problems started with the pilot going out. We had Chris the guy who installed it,at our home many many times after to fix the issue. Glad we got the warranty on this. So just this past March 3 2019 Chris was here again put parts in it and paying a service fee for every time at the residence. So again July 13th the water heater went out again, my husband called them again and all they said there is nothing they can do. REALLY!! Said to us something about to just call the manufacturer to complete replacement under lemon law. We have been with Union Fuel for way over 20 years, but I will never recommend them to install anything. You would think that they would have installed a new one. So we called another place and they came immediately, and they fixed the problem for good, and they are seeing if the part is under warranty even though we didn't purchase it from them and they guarantee their work.
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December 2019 by Amy Basnage
Everyone at Union Fuel Company is professional and they strive to create a great customer experience. They tell you what they are going to do, when they are going to do it (and even how if you are curious), and they meet their commitments. Their honesty about the best furnace for our home was refreshing from a contractor. I don’t know what their motto is, but is should be “Service with a smile” or “We treat you like family”. Thanks!
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December 2019 by Stephanie Malozzi
Unexpectedly ran out of oil due to a broken gauge. Even though their office was closing up for the day one of their drivers offered to fill the tank enough for my family to stay warm through the weekend. Very grateful for this experience!
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September 2019 by Cathy B.
UNION FUEL CO is an excellent company. Prompt service when needed and excellent technicians.
