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June 2024 by Fidgets_slime12
Called and made an appt 2 weeks ahead for mother days to have 4 people serviced they lady wrote down my name and number and said okay see you then, only for me to show up on the day to a blacked out nail salon and they were closed . So I had to figure out last min a place for 4 people. Thank god for T&Y NAILS on 25th street they got us in no problem and honestly were better then LUXY. So if you want to go to a professional place who doesn’t make false appt or have your nails lifting after a week then try it out.
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June 2024 by Tamara K.
Absolute liars and rip off. Charged me $20 to " remove gel" from my toe nails. They had no gel. They were 100% my natural toe nails. She is a liar! Then Lexie said she charged me $20 to remove gel from my hands. Again total liar. They were my natural nails with NO GEL OR PRODUCT. They knew I had a gift certificate and just wanted to run up my bill to cover the entire amount of my gift card. Trickery and thriving to make money. Lexi told me I was responsible to know what they were doing to my feet and hands by way of the COST! I went in asked for a French mani and pedicure. they then added $35 in extra fees. Total untruthful in their advertisement and services!!!! DO NOT GO THERE. THERE ARE MANY OTHET HONEST PLACES TO SPEND YOUR MONEY.
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April 2024 by Anatazia Seese
I come here every two weeks to get my nails done with my mom. I was previously seeing Haley. I chose to switch Kayn and I am so I glad I did. At first I was happy with Haley’s work but then it started to feel like she didn’t really care how they would come out. I feel like she would rush on my nails sometimes. If I would tell her for example that all my corners were lifting she would just throw glue on all them instead of trying to reinforce it better. She used to sit back in the corner with another tech but when coming in for an appointment recently, we noticed that she had moved closer to the door. No big deal until it became a big deal. She started to have more of an attitude & became “crabby” once this happened. She definitely did not seem as friendly as she used to be. I dealt with it for 2 weeks and then I requested to see another tech. Tiff was so helpful in setting me up with another tech who I feel takes great pride in his work as opposed to what I was with. My mom sees tiff when we go in and I honestly wish that I could clone her and have her for myself as well. She is a wonderful worker and very personable. Always friendly and willing to talk to you. So happy I made the switch to Kayn. He does fabulous work & I feel he is just as good as tiff is!! You definitely don’t want to loose those two workers!! Their attitude speaks volume as opposed to what I was dealing with.
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January 2024 by Taylor S.
I grew up going to this Salon and never had a bad encounter before. However, my last visit was one of the worst experiences I had at a nail salon. They visibly talk about their clients and laugh at them. I noticed my nail lady telling the other girls something about me. It was obvious because they all looked over at me once something was said and were laughing. It was very uncomfortable and unprofessional in my opinion. It is also a couple days after my visit and my nails are chipping already. I will not being going here again.
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December 2023 by Sabina Reeder
Sadly, my daughter and I had a very bad experience. The ladies were not friendly and their work was awful! My manicure didn't last 24 hours, same for my daughter. We will never be back!
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October 2023 by Mallory Kamp
Had a decent experience for a walk-in. The technician did the design I wanted for my nails as requested. However, I am pretty sure they used old nail polish. After 3 days, it started peeling up. I thought I was just rough with that one finger. After a week, I figured out it is only happening where the base coat was pink. So half of my gel nail polish is peeling off at not even a week old.Services: Pedicure
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July 2023 by Shanora Weikel
I have never experienced the most awful time getting my nails and feet with eyebrows done in my life. The kid really did his best however my toe nails was uneven and because I have discoloration in natural toe nail I was able to see the discolored toe even after he painted them lime green 4 times..the toenails was rough to the touch. I then proceeded to get my nails done and the color yellow was my base which didn't look solid enough before the guy started to put my green french tips on them so I made him take off the color and had to settle for clear just to have waited 20 minutes and Lexi tells me she can't do my eyebrows at the end they ended up charging me 79$ for refill acrylic with clear regular polish and unevenly cut toenails with out my eyebrows even getting done. I don't recommend this place to no one...They lost a potential reoccurring customer for 49$. They are too hard up for money...they won't have to worry about me coming back. Good riddance ? I Hope that 49$ charge for jacked up toenails and fingernail job was worth it.. losersServices: Acrylic nails
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July 2023 by Mellisa Bonilla
I been going here for about 3yrs, but lately everytime I go its disappointing... pelis the fact they talk about their customers in their language is very unprofessional. Im not sure why the nail techs feel the need to do that or get an attitude when you want something you are paying for. Its not open for debate of what I ask for especially if im paying for it. I spent good money here and good tips Tiffany was my nail tech thru the years but the way her and the nail tech directly aside of her talk about the boss and every customer is really disappointing. I will not be returning unprofessional and real pricey for downgraded customer service, it used to be a great place now its just disappointing the quality of service.
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June 2023 by Meghan Vizian
I got my nails done here a lot. They are so inconsistent. Some of the workers are so good and then other are just rude. I got my nails done and it was not at all what I asked for, they looked horrible. I asked to get them redone since it’s my money and service I am giving to this business and they told me basically that I have to pay for a new set, this is ABSURD. If it was what I asked for I would’ve understood but anyone who looked at these nails laughed they were that bad and so far off from my inspiration.Service: Manicure
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May 2023 by Carol Siepiela
Fantastic, best pedicure I've ever had. Friendly staff and very clean
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May 2023 by Alicia M.
UPDATE: After waiting an hour past my appointment time, the owner waved in my face asking me if I am ready. Extremely rude and unprofessional.
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May 2023 by Leesh B.
I honestly don't know why this establishment takes appointments. They can never keep them. Every time I have had an appointment, I always have to wait 30-90 minutes past my appointment time. They have no respect for the client's time.
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May 2023 by Madyson Taylor
Absolutely rude. Wouldnt recommend going here at all. Save your money and time. Just go some place else.
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May 2023 by Liz D.
I had Tina. she did a TERRIBLE job! She flooded my cuticles and was careless with her work. these nails don't even have any shine to them, they're lumpy, and look TERRIBLE. They look like she didn't even care enough to do my nails. I do a better job and regret getting them done, but decided to treat myself. Believe the negative reviews!!!!!! This place doesn't deserve your money!!
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March 2023 by Kayla Zona
Don’t waste your money, went in for 2 pedicures today and the service was terrible. They don’t speak to you and just point to the line of pedicure stations as if you’re supposed to guess which one. Not only that, my pedicure was started almost right away but my husbands was not I was halfway through mine before a woman came to start his. When she came over to start it she rushed the entire thing. Super rough on his legs and feet, and used the wrong products than what was requested. She seemed flustered because her scheduled appt showed up late. She was more worried about her client that the current one she had in front of her. Not to mention the kids that were in the back room yelling mommy and she had to keep getting up and going over to yell at them to be quiet. I’ve been here so many times and loved the luxury pedicures but after today will not be back! Terrible customer service, and unfriendly!Service: Pedicure
