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December 2023 by Brendan Ungar
Great cars. Great people. Great deals.
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September 2022 by W.S. F.
I cannot recommend the business. I will give it two stars because of my experience with Sean. He was great. They are a broker service, not a dealership. They do not care about the customer service experience. They only care about selling the car. I first bought the car the day I had an engine light issue. Three weeks later, I still have an engine light issue. I continued with a conversation with the boss. Peter was dismissive and completely unprofessional. I cannot recommend buying something from him. If they had been transparent from the beginning, I probably would have still purchased the vehicle.
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September 2022 by Woodrow F
I cannot recommend the business. I will give it two stars because of my experience with Sean. He was great. They are a broker service, not a dealership. They do not care about the customer service experience. They only care about selling the car. I first bought the car the very first day I had it engine light. Three weeks later I still have an engine light issue. I continued with a conversation with the boss Peter was dismissive and completely unprofessional. I cannot recommend buying something from him. In my opinion, he’s shady.
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September 2022 by Woodrow F
I cannot recommend the business. I will give it two stars because of my experience with Sean. He was great. They are a broker service, not a dealership. They do not care about the customer service experience. They only care about selling the car. I first bought the car the very first day I had it engine light. Three weeks later I still have an engine light issue. I continued with a conversation with the boss Peter was dismissive and completely unprofessional. I cannot recommend buying something from him. In my opinion, he’s shady.
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July 2022 by Samaritan Services Inc. N.
these guys are shady and have very shady business practices... unsafe at any speed stay away
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August 2021 by Ben B.
TDI was just listed on their website a few days ago. I contacted right before I left to ask if the car was available and noted I had a far drive in my email. They assured me it was. I drive 4 hours to see the car, and then after starting negotiation (pointing out how critical service intervals were missed and paint completely flaked off the whole rocker panel, tint is torn and bubbling, and tires have odd sidewall wear), they tell me there is already a deposit on the car from a buyer. Sounds more to me like they just don't want to sell it to someone who actually looks at the condition of the car. I'm sure the owner will reply and make up a story like it seems like they do for all of the other poor reviews too. Terrible experience. If the car actually had a deposit on it, you should tell people before they make a far drive with the intent to purchase.
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June 2021 by Dave L.
Bought a 2009 Audi TT Ragtop - Very Pleased with the Whole Experience - Peter and Team were Knowledgeable, Thorough, and Professional From Beginning to End, a First Class Experience
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May 2021 by John L.
You know what they say about used car dealerships, well this one doesn't disappoint. We bought a used Infiniti that we were given the opportunity to drive down the street and back, approximately 4-5 minutes. We were told that because it wasn't inspected that's all the farther we could go. After driving the car we liked it. We asked if we could take it to our mechanic and they told us we could not but they would take it there. The mechanic gave us a report stating it was ok. After purchasing it my wife noticed a light on the dash with a key inside a vehicle. She called me while I was following her to let me know. We hadn't noticed it in our 4-5 minute test drive so we looked it up when we got home. Turns out it is related to a security system that will not let the car start at any moment. We stopped driving it when we got home and called an Infiniti dealer and scheduled an appointment for the following Monday( 10 days after purchasing the car). It turns out that there is an issue with the starter which will cost me $1582 to fix. I called the dealership inquiring about this situation and they told me they knew about the light but chose not to fix it. I told them I didn't dare drive it because of not being sure it would start again. I was told any car might not start after being shut off. Classic answer ??? Anyway, there might be good used car dealerships out there but it's not this one. Steer clear !!!!
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January 2021 by Bill H
Maybe the title to this review is over the top, but it is over the top for one reason and one reason alone. If you think this is about the product purchased, it is not. It is the gigantic failure of follow up and the responsibility of proper paperwork when it comes to being a registered dealer in any state in this union. I recently purchased an exceptionally clean and quality truck from Highline Imports at the end of October 2020. The deal was seamless, and the truck was delivered to me that day with a 60-day PA Temporary Plate. I had paid extra for out of state motor vehicle work to be done in NY and was assured that everything would come back in time, in this case, prior to the temporary tag expiring. This outcome has been far from what one would expect. On or about the week of December 7th, 2020, I had reached out to Peter and inquired about the status of the NY registration. Peter had advised me that the paperwork was with their hired DMV agent in NY who was handling it. He also stated that due to COVID, things were slow in NY, but rest assured that he would get me a status on the DMV work. I let this slide and decided to let the process play out. A week later, I spoke to Peter again about the status of the DMV paperwork. Again, he stated that it is still tied up in NY with their out of state agent. At this time, I asked Peter if I could get another temporary tag to get us through or until I get the permanent registration. He told me that PennDOT did not allow for out of state extensions. This was not a good answer as the temporary plate was set to expire on December 31, 2020. On January 4, 2021, I had called Highline Imports and I was connected to Robert. He had told me that he would investigate the status of the paperwork and call me back. Robert did call back at the end of the day. He stated that he called PennDOT and they stated that they were still in the process of “flipping” the title to Highline Imports name. FULL STOP RIGHT HERE FOLKS!!! ---- Remember, Peter told me on the week of December 7th, 2020 that the paperwork was with their out of sate agent. That right there was a flat out LIE!!! You see, this truck was purchased at auction from Manheim. As you know, Manheim is one of the largest auction houses in the nation. I bought cars and I bought thousands of them from Manheim. When I buy a car at auction, I get a buyer’s receipt. I take that receipt to the front and pay for the car. In return, I get the auction receipt and a, “TITLE.” The title is in the previous owner’s name. Once I get back to the office, I take that title and submit it to motor vehicles to flip it into my name so I can sell it. This clearly did not happen in this case. Specifically, the following happened in my case: Peter buys the truck in early October 2020. Never flips the title to Highline Imports so that the truck can be sold, and the proper title can be submitted with the deal we made to the DMV agent with out delay. Instead, the title is flipped way after the fact, causing a significant delay in processing any registration because it was not in the proper dealer’s name. THAT IS A BIG RED FLAG!!! Now you might ask how I learned of this immature mistake. Well, do you remember me speaking with Robert? He let the cat out of the bag during my last conversation with him when he said, “PennDOT is still flipping the title to our name.” This is as of TODAY, January 5, 2020!!!!! See the problem folks??? So, I have a truck that I cannot drive due to this expired temporary registration, due to the incompetent workings of an office at Highline, who did not take the time to do their OWN title work. So, the answer is to get another TEMP registration sent to me, or deal with the ENSUING SOCIAL MEDIAL BLITZ that is going to rain down on Highline Imports in the coming days. Now, I estimate that when this title gets flipped, it will most definitely take another three to four weeks to get NY motor vehicles completed. This is on a good day. That means, I have a truck that is not drivable because they cannot give me another out of state temp. THAT AN
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January 2021 by Bill H.
Run, Run, Far Away! Maybe the title to this review is over the top, but it is over the top for one reason and one reason alone. If you think this is about the product purchased, it is not. It is the gigantic failure of follow up and the responsibility of proper paperwork when it comes to being a registered dealer in any state in this union. I recently purchased an exceptionally clean and quality truck from Highline Imports at the end of October 2020. The deal was seamless, and the truck was delivered to me that day with a 60-day PA Temporary Plate. I had paid extra for out of state motor vehicle work to be done in NY and was assured that everything would come back in time, in this case, prior to the temporary tag expiring. This outcome has been far from what one would expect. On or about the week of December 7th, 2020, I had reached out to Peter and inquired about the status of the NY registration. Peter had advised me that the paperwork was with their hired DMV agent in NY who was handling it. He also stated that due to COVID, things were slow in NY, but rest assured that he would get me a status on the DMV work. I let this slide and decided to let the process play out. A week later, I spoke to Peter again about the status of the DMV paperwork. Again, he stated that it is still tied up in NY with their out of state agent. At this time, I asked Peter if I could get another temporary tag to get us through or until I get the permanent registration. He told me that PennDOT did not allow for out of state extensions. This was not a good answer as the temporary plate was set to expire on December 31, 2020. On January 4, 2021, I had called Highline Imports and I was connected to Robert. He had told me that he would investigate the status of the paperwork and call me back. Robert did call back at the end of the day. He stated that he called PennDOT and they stated that they were still in the process of "flipping" the title to Highline Imports name. FULL STOP RIGHT HERE FOLKS!!! ---- Remember, Peter told me on the week of December 7th, 2020 that the paperwork was with their out of sate agent. That right there was a flat out LIE!!! You see, this truck was purchased at auction from Manheim. As you know, Manheim is one of the largest auction houses in the nation. I bought cars and I bought thousands of them from Manheim. When I buy a car at auction, I get a buyer's receipt. I take that receipt to the front and pay for the car. In return, I get the auction receipt and a, "TITLE." The title is in the previous owner's name. Once I get back to the office, I take that title and submit it to motor vehicles to flip it into my name so I can sell it. This clearly did not happen in this case. Specifically, the following happened in my case: Peter buys the truck in early October 2020. Never flips the title to Highline Imports so that the truck can be sold, and the proper title can be submitted with the deal we made to the DMV agent with out delay. Instead, the title is flipped way after the fact, causing a significant delay in processing any registration because it was not in the proper dealer's name. THAT IS A BIG RED FLAG!!! Now you might ask how I learned of this immature mistake. Well, do you remember me speaking with Robert? He let the cat out of the bag during my last conversation with him when he said, "PennDOT is still flipping the title to our name." This is as of TODAY, January 5, 2020!!!!! See the problem folks??? So, I have a truck that I cannot drive due to this expired temporary registration, due to the incompetent workings of an office at Highline, who did not take the time to do their OWN title work. So, the answer is to get another TEMP registration sent to me, or deal with the ENSUING SOCIAL MEDIAL BLITZ that is going to rain down on Highline Imports in the coming days. Now, I estimate that when this title gets flipped, it will most definitely take another three to four weeks to get NY motor vehicles completed. This is on a good day. That means, I have a truck that is not drivable
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October 2020 by David S.
Do not buy from here this place is the worst i bought a car and never in my life i never had a problem like this!! This is the biggest scam dealer on earth!!!
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October 2020 by Amr E.
This the worth experience I ever went through purchased BMW X3 By far the worth customer service I tried not to take it personal so I purchased the car 2 weeks and the check engine went on as this was not enough from this dealer he did not send the license plate nor the resignation for 4 month blame it on Covid19 when I tried to call them they did not care so I am stock with car has check engine light and no paper so I can not even drive it there answer was when we get it when we get it WOW My advice to any one how want to purchase a car from this dealer think million time before you even got near this dealer
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July 2020 by Tara d
awful place! big rip off! i dont write reviews but dont want someone esle to go through what we did! please go somewhere else!
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July 2020 by Susan J.
My husband and I drove over an hour to go look at 2 convertibles on the Friday before July 4th. The lot was loaded with nice looking cars. Both cars drove nicely and were clean and looked great. We told Peter that we were definitely interested but needed time to figure out which car we were going to go with. This car was going to be a fun car for me until my 14 year old daughter drives, and then it would become hers. She was VERY excited about the car. They were closed Saturday and Sunday so he said there was no risk of either car selling. I called him first thing Monday morning and also sent an email. I left a message. No return email or phone call. I called again and he picked up, and told him which car we decided on. He answered my questions and said he would pull the car and mentioned a $500 deposit. I told him I had to check with my husband to see which credit card he wanted me to use for this. I texted him a question about if the deposit was refundable if anything were to go wrong with inspection etc. He responded to this text 3 1/2 hours later that the car was SOLD! Nice customer service. He said he told me the deposit would "hold" the car which is NOT what he said. Funny because I had decided to read reviews during the day and read a LOT of NEGATIVE reviews that they are shady and "inspect" cars but then these inspected cars have tons of issues and that cost TONS of money. I read that the cars had sludge in the oil and cars had lots of issues once they drove off the lot. I read that the warranty was shady. I started to get cold feet so in the end I"m glad the car was sold and the decision was made for me...BUT LISTEN to the reviews and BUYER BEWARE. I understand that he's in business to sell cars, however, he is NOT in business to treat his customers with respect. He knew we were going to buy that car, he avoided my question on the deposit, and then sold the car right from under us. This is behavior not worth trusting. Find another dealer to buy a car from. And if you are looking at a car here and your gut tells you not to..LISTEN TO YOUR GUT! Things happen for a reason and in the end I"m glad it happened, but I still think what he did was shady and slimy. A simple courtesy call to us saying hey if you don't send me your deposit I"m selling this car to the interested customer here. That's good business practices. If I could give it zero stars I would. He is the typical used card salesman which no conscious or care of his customers.
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May 2020 by Paul I.
Bought a 2008 Caddy DTS from them in immaculate shape. Only negative thing I can say is they wouldn't budge much on the price , other than that no issues with the car at all, rides and drives great.
